Position Snapshot Business Area: Nestle Health and Sciences Job title: Technical Services Manager 14-months contract Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8; Hybrid A Little Bit About Us Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners in healthcare. Our intent is to bring forward nutritional therapies that have proven clinical and health economic value and improve the quality of people’s lives. We will support your personal growth with a people-focused culture and a flexible and diverse working environment.

Join our team and be part of a dynamic organization that is at the forefront of the nutrition revolution. Together, we can make a meaningful impact and contribute to a healthier future. Experience personal growth in our people-focused culture, with a flexible and diverse working environment.

What to Expect: We are looking for a Manager, Technical Services based at our North York head office, reporting into the Sr. Manager, Technical Services. This role will support our Nestle Health Science business, working collaboratively to develop and execute the Innovation and Renovation (I&R) pipeline. As the Manager, Technical Services, you will be responsible for delivering essential ingredient, recipe, and process knowledge to support the creation of new and renovated products at Nestle factories and Co-manufacturers. Additionally, you will be accountable as the technical expert to Canadian and Global cross-functional team members, ensuring the continuity of product supply and driving consumer satisfaction.

A day in the life of a Technical Services Manager

• Execution of I&R Strategy - Ensure technical delivery of medium to high complexity development projects from concept to post launch evaluation:
• Support exploratory work into new business opportunities delivering solutions to enable technical feasibility
• Drive the development/renovation and introduction of new products, processes in the factory(ies), affiliates and third parties, independently or in close collaboration with NPTC Responsible
• Ensure flawless new product/technology deployment including know-how.
• Work collaboratively with cross-functional team to help drive business alignment and prioritization enabling delivery of I&R strategy
• Ensure that the 3Cs (Consumer Preference, Compliance, Competitive Advantage) are achieved in their projects
• Product and Process Technical Expert - be the local authority for product and process knowledge
• Continuous Optimization / Improvement of current products and processes within factory(ies) according to local business needs, supply situation and/or implementation of key initiatives
• Develop and maintains within TAG the competencies required for product & process mastership to enable zero defects in manufacturing
• Build technical knowledge of products, ingredients and manufacturing across the cross-functional business team and with key external partners
• Act as the link between R&D and Operations: maintain contact with R&D and other AGs within product category at least to share best practices, when appropriate participates in Business Specific Expert Networks, Webinars or R&D Expert Networks to leverage knowledge
• Provide technical support to factories for new and optimized product introductions

Role Requirements

• Technical Degree (BS/MS in Food Science, Engineering, Nutrition or related field)
• Minimum of 8 years related experience
• Proven ability to manage complex projects & diverse stakeholders
• Experience in influencing projects and business strategies
• Demonstrate Project Management skills including stage gate product development process from concept to post-launch

Preferred Skills –

• Knowledge of I2L process and tools
• Knowledge of standards, instructions policies applicable to the AGs, generic, functional and category specific (eg. Policies, GIs, MIs)
• Strong understanding of I&R strategy and KPIs and their impact to overall business performance
• Product and process knowledge in relevant categories including beverages, premium waters and food service including knowledge of materials and suppliers
• Strong leadership and communication skills and the ability to influence without authority.
• As the successful candidate, you will need to be passionate, tenacious, results focused and enjoy working in a high paced and dynamic environment.

This role will continue to evolve, and there may be opportunities for additional responsibilities in the future. The Recipe Management and Digital Solutions Specialist will work closely with the I&R Technical Lead and other stakeholders to ensure the successful execution of projects and the continuous improvement of processes across categories.

Benefits

• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What You Need To Know We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.