About the role
Description This position will be responsible for communicating and liaising with first and third third-party customers, insurers, and suppliers to collate incident loss details, offer our services and negotiate claim settlements on behalf of our customer. This role requires working at a fast pace in line with guidelines to provide resolutions whilst, ensuring required standards and agreements are adhered to. The successful candidate will have a level of autonomy, whilst seeking guidance from their senior colleagues and line manager where appropriate within the escalation route.
Key Responsibilities
- Liaise with internal and external customers/stakeholders;
- Manage inbound and outbound first notifications of loss, collating detailed and accurate information to aid the ongoing downstream management of the insured claim;
- Manage various elements of allocated claims from start to finish, including the offering of our services;
- Resolve disputes on liability and quantum, quantify accurately;
- Answer stakeholder queries and questions, providing excellent customer service;
- Answer inbound and outbound telephone enquiries;
- Maintain accurate and timely completion of case file notes;
- Ensure the claims management system is current and accurate;
- Follow the correct escalation route where required;
- Ensure that all client and customer’s expectations are met and exceeded;
- Adhere to service levels and standards in line with our current philosophies;
- Monitor KPIs and articulate when not on track;
- Comply with all regulatory requirements and company policies.
Skills & Experience:
- Knowledge of customer service handling with the ability to manage a broad range of circumstances;
- Experience in customer service, previous call centre or sales experience would be advantageous;
- Knowledge and understanding of the insurance market would be desirable;
- Ability to meet agreed SLAs, KPIs and objectives;
- Proactive in self-development and seeks feedback to improve performance;
- Ability to challenge customers professionally when required;
- Excellent communication skills;
- Self-motivated, ability to understand the customer’s needs and perspective, empathetically and professionally;
- Competent in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint);
- Collaborative and results orientated;
- Ability to work on own or as part of a team;
- Flexibility to work overtime when required;
- Ability to work 37.5 hours per week, including evening (until 8:00 pm) and weekend shifts (1 in 4) on a rota basis.
Benefits 0
Applications Close Date Visa - Right To Work Target Start Date 20/10/2025
Description This position will be responsible for communicating and liaising with first and third third-party customers, insurers, and suppliers to collate incident loss details, offer our services and negotiate claim settlements on behalf of our customer. This role requires working at a fast pace in line with guidelines to provide resolutions whilst, ensuring required standards and agreements are adhered to. The successful candidate will have a level of autonomy, whilst seeking guidance from their senior colleagues and line manager where appropriate within the escalation route.
Key Responsibilities
- Liaise with internal and external customers/stakeholders;
- Manage inbound and outbound first notifications of loss, collating detailed and accurate information to aid the ongoing downstream management of the insured claim;
- Manage various elements of allocated claims from start to finish, including the offering of our services;
- Resolve disputes on liability and quantum, quantify accurately;
- Answer stakeholder queries and questions, providing excellent customer service;
- Answer inbound and outbound telephone enquiries;
- Maintain accurate and timely completion of case file notes;
- Ensure the claims management system is current and accurate;
- Follow the correct escalation route where required;
- Ensure that all client and customer’s expectations are met and exceeded;
- Adhere to service levels and standards in line with our current philosophies;
- Monitor KPIs and articulate when not on track;
- Comply with all regulatory requirements and company policies.
Skills & Experience:
- Knowledge of customer service handling with the ability to manage a broad range of circumstances;
- Experience in customer service, previous call centre or sales experience would be advantageous;
- Knowledge and understanding of the insurance market would be desirable;
- Ability to meet agreed SLAs, KPIs and objectives;
- Proactive in self-development and seeks feedback to improve performance;
- Ability to challenge customers professionally when required;
- Excellent communication skills;
- Self-motivated, ability to understand the customer’s needs and perspective, empathetically and professionally;
- Competent in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint);
- Collaborative and results orientated;
- Ability to work on own or as part of a team;
- Flexibility to work overtime when required;
- Ability to work 37.5 hours per week, including evening (until 8:00 pm) and weekend shifts (1 in 4) on a rota basis.
Benefits 0
Applications Close Date Visa - Right To Work Target Start Date 20/10/2025
About Innovation Group UK
Innovation Group have been managing critical incidents in the car and home on behalf of some of the world's leading insurers, brokers and MGAs for over 25 years.
If you are looking for an innovative technology driven solution to claims management then we are the perfect partner for you, we can work with you on Accident and Repair Management, Subsidence, General Perils, Loss Adjusting and Underground Services.
We offer a digitally connected claim experience across our supply chain that ensures a frictionless, jargon-free, and transparent claim journey with customers at the heart of what we do.
Our in-house services include:
• Vertically Integrated Supply Chain
• Research and Development Division
• Soils and Plant/Root Laboratories
• Market leading expertise across Domestic and Commercial Property, Casualty and Specialist Losses
• A Partnership Approach to End-to-End Claims Management
• Innovative Technology Solutions
The success of an insurance book is the result of quality underwriting and exceptional claims handling. We are chosen as the trusted partner of many UK MGAs and insurers to deliver the journey their customers expect, and the savings their book demands. Please get in touch to find out what sets us apart from other TPAs within the market.
About the role
Description This position will be responsible for communicating and liaising with first and third third-party customers, insurers, and suppliers to collate incident loss details, offer our services and negotiate claim settlements on behalf of our customer. This role requires working at a fast pace in line with guidelines to provide resolutions whilst, ensuring required standards and agreements are adhered to. The successful candidate will have a level of autonomy, whilst seeking guidance from their senior colleagues and line manager where appropriate within the escalation route.
Key Responsibilities
- Liaise with internal and external customers/stakeholders;
- Manage inbound and outbound first notifications of loss, collating detailed and accurate information to aid the ongoing downstream management of the insured claim;
- Manage various elements of allocated claims from start to finish, including the offering of our services;
- Resolve disputes on liability and quantum, quantify accurately;
- Answer stakeholder queries and questions, providing excellent customer service;
- Answer inbound and outbound telephone enquiries;
- Maintain accurate and timely completion of case file notes;
- Ensure the claims management system is current and accurate;
- Follow the correct escalation route where required;
- Ensure that all client and customer’s expectations are met and exceeded;
- Adhere to service levels and standards in line with our current philosophies;
- Monitor KPIs and articulate when not on track;
- Comply with all regulatory requirements and company policies.
Skills & Experience:
- Knowledge of customer service handling with the ability to manage a broad range of circumstances;
- Experience in customer service, previous call centre or sales experience would be advantageous;
- Knowledge and understanding of the insurance market would be desirable;
- Ability to meet agreed SLAs, KPIs and objectives;
- Proactive in self-development and seeks feedback to improve performance;
- Ability to challenge customers professionally when required;
- Excellent communication skills;
- Self-motivated, ability to understand the customer’s needs and perspective, empathetically and professionally;
- Competent in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint);
- Collaborative and results orientated;
- Ability to work on own or as part of a team;
- Flexibility to work overtime when required;
- Ability to work 37.5 hours per week, including evening (until 8:00 pm) and weekend shifts (1 in 4) on a rota basis.
Benefits 0
Applications Close Date Visa - Right To Work Target Start Date 20/10/2025
Description This position will be responsible for communicating and liaising with first and third third-party customers, insurers, and suppliers to collate incident loss details, offer our services and negotiate claim settlements on behalf of our customer. This role requires working at a fast pace in line with guidelines to provide resolutions whilst, ensuring required standards and agreements are adhered to. The successful candidate will have a level of autonomy, whilst seeking guidance from their senior colleagues and line manager where appropriate within the escalation route.
Key Responsibilities
- Liaise with internal and external customers/stakeholders;
- Manage inbound and outbound first notifications of loss, collating detailed and accurate information to aid the ongoing downstream management of the insured claim;
- Manage various elements of allocated claims from start to finish, including the offering of our services;
- Resolve disputes on liability and quantum, quantify accurately;
- Answer stakeholder queries and questions, providing excellent customer service;
- Answer inbound and outbound telephone enquiries;
- Maintain accurate and timely completion of case file notes;
- Ensure the claims management system is current and accurate;
- Follow the correct escalation route where required;
- Ensure that all client and customer’s expectations are met and exceeded;
- Adhere to service levels and standards in line with our current philosophies;
- Monitor KPIs and articulate when not on track;
- Comply with all regulatory requirements and company policies.
Skills & Experience:
- Knowledge of customer service handling with the ability to manage a broad range of circumstances;
- Experience in customer service, previous call centre or sales experience would be advantageous;
- Knowledge and understanding of the insurance market would be desirable;
- Ability to meet agreed SLAs, KPIs and objectives;
- Proactive in self-development and seeks feedback to improve performance;
- Ability to challenge customers professionally when required;
- Excellent communication skills;
- Self-motivated, ability to understand the customer’s needs and perspective, empathetically and professionally;
- Competent in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint);
- Collaborative and results orientated;
- Ability to work on own or as part of a team;
- Flexibility to work overtime when required;
- Ability to work 37.5 hours per week, including evening (until 8:00 pm) and weekend shifts (1 in 4) on a rota basis.
Benefits 0
Applications Close Date Visa - Right To Work Target Start Date 20/10/2025
About Innovation Group UK
Innovation Group have been managing critical incidents in the car and home on behalf of some of the world's leading insurers, brokers and MGAs for over 25 years.
If you are looking for an innovative technology driven solution to claims management then we are the perfect partner for you, we can work with you on Accident and Repair Management, Subsidence, General Perils, Loss Adjusting and Underground Services.
We offer a digitally connected claim experience across our supply chain that ensures a frictionless, jargon-free, and transparent claim journey with customers at the heart of what we do.
Our in-house services include:
• Vertically Integrated Supply Chain
• Research and Development Division
• Soils and Plant/Root Laboratories
• Market leading expertise across Domestic and Commercial Property, Casualty and Specialist Losses
• A Partnership Approach to End-to-End Claims Management
• Innovative Technology Solutions
The success of an insurance book is the result of quality underwriting and exceptional claims handling. We are chosen as the trusted partner of many UK MGAs and insurers to deliver the journey their customers expect, and the savings their book demands. Please get in touch to find out what sets us apart from other TPAs within the market.