We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more...

POSITION OVERVIEW

Reporting to the Assistant Vice President Infrastructure Services, the Delivery Lead will be responsible for the evolution and sustainment of an optimal delivery management of all IT components of audio-visual events produced at BDC. The Delivery lead, Events, Logistics & Communication is a strategic and operational leader responsible for driving the planning, execution, and communication of IT initiatives across the organization. This role ensures the successful delivery of events from a technology perspective, manages communications for technology deployments to support the operations and corporate functions.

Providing leadership and guidance to the teams, the incumbent will facilitate the deliveries coordinating with all teams involved. The incumbent will be responsible for the proper setup, delivery, maintenance, support, and incident management, in collaboration with IT operational groups. The incumbent will be also responsible for building and evolving performant and autonomous teams in collaboration with functional managers of teams’ members in a matrix environment, ensuring they have the right skills to meet the organization needs.

BDC's desire to reach existing and future client providing them relevant content via a wide spectrum on audio-visual solution requires an experienced leader who will contribute to the delivery of excellence, while acting as a change agent for the teams and colleagues.

We are looking for a leader that is deeply committed to improving the value delivered to BDC’s clients and employees, to championing BDC’s cultural norms and that demonstrates passion for the organization’s mission, vision and values.

CHALLENGES TO BE MET

• Is accountable for all IT services required in the delivery of Audio Visual experience; facilitates the delivery of events, the management & teams’ dependencies.
• Is responsible for improving and implementing the mechanisms and tools to better provide IT audio visual services.
• Facilitate the incidents resolution and problems management requiring the team's involvement in accordance with the agreed service levels, while escalating critical incidents if required.
• Works to optimize and simplify the processes surrounding the management of the audio visual events, including the identification of bottlenecks and opportunities for improvement.
• Provides visibility on budgets, costs, capacity, risks and issues as it pertains to audio visual events, in order to establish consistent ways of working.
• Assists and facilitates team/event estimates.
• Works jointly with functional managers to ensure that team composition aligns with needs, including identification of proficiency, expertise, resource gaps, recruiting, training.
• Establishes strong relationships with the Information Technology Management teams and key Business and Functional partners.
• Support the organization’s technological practices and associated processes within the teams.
• Works upstream with architects (Enterprise and Solutions) to define the technological roadmap of their products.
• Fosters servant leadership, increasing the autonomy and empowerment of teams and by eliminating obstacles not handled by the teams. Cultivates an atmosphere of stability, productivity, and trust.
• Manages teams’ performance, development and engagement, building a culture that supports learning, collaboration, transparency and inclusiveness.
• Collaborates with functional managers and other matrix leaders regarding individual performance management and career development of the team members, ensuring alignment with the teams' objectives.

WHAT WE ARE LOOKING FOR

• At least 10 years of experience leading in a matrix environment, influencing and building strong relationships.
• Expertise in event logistics
• Proficiency in multiple IT domains including telecommunication, audio visual and end user computing.
• Bachelor's degree in IT or in a relevant discipline.
• Strong talent management skills include a high degree of emotional intelligence, talent development, coaching, mentoring, and teams’ motivation.
• Passion for and demonstrated success in building new products, capabilities, solutions, and teams.
• Experience in management
• Strong proven experience and problem-solving skills while maintaining a view of the ‘big picture’ and the strategic organizational goals.
• Strong organizational skills, ability to perform under pressure and managing multiple priorities with competing demands for teams.
• Strong business acumen and ability to understand and drive business objectives.
• Ability to build and maintain strong cross-functional partnerships.
• Excellent stakeholder management skills, diplomacy and negotiation skills.
• Adaptability and ability to manage rapid changes in business needs, processes, or technologies.
• Excellent written and verbal communication skills; bilingualism (French and English) is essential.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at

accessibility@bdc.ca

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While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.