Automotive Sales Floor Manager

Location: Burlington Hyundai, Burlington, ON
Reports to: General Sales Manager
Employment Type: Full-Time, permanent

Hours of Work: (Minimum 40 hours/week, Monday–Saturday)

Who We Are

We are a family owned and operated Dealership servicing the Burlington and surrounding communities. We offer factory training and dealer onboarding. We offer great group benefits and vacation time/pay. We are a people-centric and fully committed team who appreciates their employees and guests.

We are looking for someone who is a go getter, self improver, customer-centric, team oriented Sales Floor Manager, who carries the company flag.

Burlington Hyundai is seeking an experienced Sales Floor Manager to lead our sales department, mentor our product advisors, and elevate the customer experience. This role is pivotal in helping our team close deals, exceed revenue goals, and maintain our reputation for integrity and excellence.

Key Relationships

You’ll collaborate closely with:

• Product Advisors
• General Sales Managers
• Finance & Insurance Managers
• Service Advisors & Appointment Coordinators
• Parts & Service Manager
• Front Reception
• General Manager
• Burlington Hyundai Guests

Duties and Responsibilities

• Calling and following up on unsold traffic.

• Finding potential improvement opportunities in sales processes.

• Tracking and monitoring our leads and ensuring effective lead management.

• Meet with Sales Staff to review performance and plan of action.

• Mentor sales staff and conduct sales meetings.

• Provide ongoing training for Sales Staff and ensure that they are following an established protocol to obtain optimum results.

• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery and follow-up.

• Obtain and analyze customer feedback to ensure high service levels are maintained.

• Demonstrate dedication and support of Company initiatives, culture, goals and policies to staff and peers.

• Display strong leadership qualities that show commitment to a no-pressure, high integrity sales approach with each customer.

• Generate ideas to exceed sales goals and demonstrate best revenue- generating practices to the team and organization.

• Serve as a liaison between customers and all departments including finance, service and parts.

• Be enthusiastic and have strong communication with staff, customers, co-workers and management

• Lead and mentor the sales team through coaching, meetings, and performance reviews

• Monitor and improve lead management processes

• Follow up with unsold traffic and identify sales opportunities

• Ensure adherence to dealership protocols for optimal customer satisfaction

• Analyze customer feedback and implement service improvements

• Liaise between customers and internal departments (finance, service, parts)

• Maintain a high-integrity, no-pressure sales environment

• Develop and execute strategies to exceed monthly KPIs and sales goals

• Appraise trade-ins and review customer contracts

• Ensure early introductions and smooth vehicle delivery processes

• Maintain online presence and pricing accuracy

• Uphold CASL legislation and OEM incentive standards

Qualifications

• 1-2 years Floor Manager experience or 5+ years Sr. Sales Consultant with background in assisting management.
• Up to date OMVIC license
• Valid Driver’s license
• Dealer Pilot/internal training up to date
• Team Player
• Coachable and willingness to learn
• Strong communication and computer skills
• Process driven
• Dependable and exceptional time management
• Punctual
• Enthusiastic and independently driven

Positive and Winning attitude

What We Offer:

• Training
• Mentorship
• Full Benefits Package
• Salary PLUS competitive performance based bonus
• Vehicle Allowance
• 2 weeks vacation to start
• A positive culture within the workplace
• Staff events – BBQS, food trucks,
• Friendly Competition

Ready to lead a team that’s passionate about delivering exceptional customer experiences' Apply today and help us drive success at Burlington Hyundai.

Burlington Hyundai is an Equal Opportunity Employer that is committed to maintaining a diverse and inclusive workforce. Accommodations for disabilities will be provided, on request, to support a job applicant’s participation in any aspect of the recruitment process.

Applicants may be subject to a background check and must meet the security criteria designated for the position.

We sincerely thank all applicants for their interest; however, only those selected for an interview will be contacted. Please note that completion of our Fit Score Assessment is required.