STORE MANAGER Job Description Department: Retail

Reports to: District Manager

Supervisory Responsibility: Assistant Manager, Key Holders & Sales Associates

Position Overview Store Managers oversee all aspects of store operations, including inventory management, sales performance, staffing, and customer service. The Store Manager will recruit, train, and motivate a high-performing team, provide ongoing coaching and feedback, and foster a positive work environment that promotes teamwork and collaboration. He/she must provide exceptional customer service, address customer inquiries and concerns in a timely manner, and implement strategies to enhance the overall customer experience.

Key Responsibilities

• Sales & Revenue Growth

• Develop and execute sales strategies to achieve revenue targets and maximize profitability

• Analyze sales trends and customer data to identify opportunities for upselling and cross-selling

• Drive sales through effective merchandising, product placement, and promotional strategies

• Optimize store schedules to achieve budget and SPH goals; live management of the schedule to react to business trends and manage payroll costs

• Store Operations

• Inventory Management:

• Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving

• Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands.

• Prepare for and conduct store inventory procedures

• Communicate all product needs to Store Operations & Training Specialist

• Loss Prevention & Security:

• Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration

• Maintain Health & Safety Standards:

• Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required

• Ensure all store staff follow the ladder safety policy

• Store Set-up & Organization:

• Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard

• Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration

• Communication:

• Maintain all staff communication boards with current and up-to-date information

• Effective e-mail management to share relevant corporate and store information with store teams

• Facilitate management and store meetings to align the team on sales and operational objectives and achieve budgets

• Team Management

• Recruit, train, and motivate high-performing team members

• Provide ongoing coaching and feedback to ensure that team members are meeting performance expectations and delivering exceptional customer service

• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement

• Omni-Channel

• Oversee and coordinate omni-channel operations to ensure seamless integration of online and offline channels

• Coordinate the fulfillment of online orders, including picking, packing, and shipping, to ensure timely delivery to customers

• Train team members on omni-channel processes and procedures, including the use of technology for order fulfillment and customer engagement

• Customer Experience

• Lead by example in providing exceptional customer service to all customers

• Implement strategies to enhance the overall customer experience using the GEOX Service Model, including personalized service, product knowledge training, and customer engagement initiatives

• Address customer inquiries, concerns and feedback in a timely and professional manner

• Visual Merchandising

• Ensure that all team members understand and implement corporate visual directives effectively

• Maintain brand presentation by upholding visual standards consistently

• Adapt store visual standards in response to business results while preserving brand integrity

• Maintain physical store maintenance standards to create a functional, safe, clean, and brand -enhancing environment.

Position Requirements Education: University/College Degree or commensurate retail experience Previous Experience: Minimum of 5 years’ experience in retail management, with a proven track record of driving sales and delivering exceptional customer service (preferably fashion apparel/footwear). Required Skills: Communication skills

• ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business

Solid people management & interpersonal skills – proven ability to build positive relationships to coach staff with increasing sales performances and furthering retail career development

Strong quantitative analytical skills : can extract and interpret information to justify business decisions

Strong computer and system skills – proficiency in Microsoft Excel and POS system

Business acumen - understand key retail performance metrics, and can connect results to business decisions and personal work tasks

Organizational skills – can manage multiple tasks to prioritize and meet objectives and critical deadlines; able to execute to plan. Key Competencies Passion Customer Service Focus Accountability Leadership Teamwork Adaptability Communication Continuous Learning Physical Working Conditions

• The physical environment of this position requires the employee to work mainly indoors
• Be able to stand, walk, bend, crouch, and reach for extended periods of time
• Handle telephone and in-person conflicts and be able to deliver resolutions
• Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company. Benefits And Compensation

• Salary: Starting from $50,000 Annually
• Medical Benefits
• Dental Benefits
• EAP
• Paid Time Off

Powered by JazzHR

jtd1qSett1