About Us:

As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation.

At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a workplace where we welcome aspiring, driven and creative individuals to help us accomplish our business and community goals. We are supportive of one another, and we have fun while we serve our community. We are passionate about improving the lives of our residents through care and respect; that is the foundation of our organization. At the City of Airdrie, we learn, grow and accomplish great things together. We’re proud to foster a workplace culture built on dedication, teamwork, and genuine care. Our commitment to creating a positive environment is reflected in our employee feedback from the 2025 Employee Engagement Survey, with 92.8% of employees saying they enjoy their work, and 92.6% feeling equipped with the resources they need to stay safe on the job.

If you have a passion for building a better community and are ready to join the excitement, we’d love to hear from you!

The Opportunity:

The Customer Service department is an internal support team for front line contact with the public, program registration, fee collection, pass sales and managing account information.

Responsibilities Include:

• Providing exceptional front line customer care
• Processing admission and recreation pass sales
• Cash handling, including cash outs and verification
• Processing program registrations
• Assisting with monitoring facility area usage
• Leading or assisting in all facility emergencies
• Opening and closing the facility
• Maintaining professional and friendly relationships with internal and external customers

You Bring:

• Standard First Aid - Level C CPR and AED certification

• 3 to 5 years’ of customer service experience

• Minimum 3 years’ of cash handling experience

• Computer experience with Microsoft Office

• Experience with Recreation software would be an asset

• Previous experience working in a recreation facility would be an asset

• Exemplary and proven customer service skills- - Ability to demonstrate maturity and responsibility

• A welcoming, friendly, approachable and positive personality

• Ability to manage multiple tasks

• Ability to adapt well in an ever changing and diverse environment

• Strong communication and interpersonal skills

• Ability to take initiative

• Ability to provide guidance to others when required

• Work independently with minimal supervision in a team environment

• Ability to work effectively in a team environment

• Strong team player with the ability to collaborate effectively across groups

We Offer:

Competitive compensation and the following benefits:

• EAP (Employee Assistance Program)

• Annual adult Genesis Place pass

We believe connection and culture are the keys to our customer service. We do this through continuous learning, regular team building, and organizational social events so all employees have the knowledge to provide excellence in service to our community.

Additional Information:

The successful candidate will work at our Genesis Place facility. This is a casual, part‑time role with no guaranteed hours.

As a condition of continued employment, availability and scheduling requirements include:

• Submission of monthly availability

• Availability for a minimum of one evening shift per week (must be able to start at 5:30 p.m.)

• Availability for at least four weekend shifts per month

• Working a minimum of 6–8 shifts per month

• Attendance at all in‑service meetings

If you’re interested, we’d love to hear from you - please apply by submitting your resume and cover letter.

Next Steps:

Candidates are invited to apply online. We only accept resumes and additional application documents through our online recruitment system. In-person applications, email or other online forms will not be considered.

If you require an accommodation during any part of the application or hiring process, please contact us at careers@airdrie.ca and we will work with you to meet your needs.

The City of Airdrie is committed to fostering a workplace culture where belonging, equity, accessibility, and diversity are deeply ingrained into all parts of the City, where employees feel they belong, are treated with respect, and where everyone can thrive and contribute to the City’s success.

Postings close at 10:00 PM MT (Mountain Time) on the closing date listed in the posting. We recommend applying as soon as possible as we are not able to accept late applications.

Please review the job competition carefully and be sure to attach any specifically requested documentation in the My Documents section of your application.

Interviewing and hiring may commence prior to the posted closing date.

Thank you for your interest in the City of Airdrie.