Global Licensing Administrator
Top Benefits
About the role
Work options: Hybrid
Global Licensing Administrator About Us Founded 39 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our products used in more than 90 countries.
What We Offer An established multinational business, that is growing fast, with great benefits:
- A base salary range of $70,000 - 85,000 CAD, dependent on candidate experience
- Extended health benefits, including allowances for family and wellness expenses
- 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carer's Leave)
- RRSP matching
- Hybrid working arrangements to balance work and home life
- Opportunities for professional development and progression
- A team first culture and the chance to work within the mining technology industry
About The Opportunity As the Global Licensing Administrator, your responsibilities will include training internal staff, evaluation and administration of commercial software licenses globally for multiple products and always ensuring adherence to policy. This role will be based out of our Vancouver office with a hybrid working arrangement.
Reporting to the Global Licensing Manager your key responsibilities will include:
- Provide telephone, ticketing system, email and face-to-face support for internal and external users
- Understand the user experience across all products by installing / upgrading all product packages and platforms
- Host ongoing licensing awareness training to all staff
- Achieve service level agreement & CSAT KPIs
- Maintain and administer multiple systems across the Technology, Business Systems and Sales spheres
- Adhere to Licensing procedures and comply with Micromine Policy
- Assist several internal departments (i.e. Development, Marketing, Technical Support, Sales, Operations, Strategy Management) to achieve the best possible outcome for our customers
About You
- A minimum of 5 years of exposure to commercial or financial compliance roles.
- Proficient in business level English. Multi-lingual capability in Spanish is desirable, but not essential
- Experience in managing business systems, CRM and ERP platforms
- Understanding of the sales cycle and user experience within software
- Excellent process management and documentation skills
- Is “tech savvy” and has a general understanding of technology concepts
- A strong and empathetic customer service focus with a ‘can do’ attitude
- High attention to detail and strong critical thinking skills
- Familiarity with Netsuite and/or Zendesk is a bonus
Next Steps Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.
About Micromine
Micromine is a leading provider of innovative software solutions that span the breadth of the mining cycle from geological exploration and data management, to resource estimation, mine design, planning and production control.
Founded 38 years ago, we have steadily grown over the years to become one of the world’s leading mining software companies with our solutions currently used in 3000+ projects at 120+ mine sites.
Customers use Micromine software to maximise their asset value, increase productivity and for decisions on which they know they can rely. Our software is renowned for its ease of use yet powerful capabilities. All products are available in numerous languages and supported by local experts.
Our huge on-going commitment to research and development ensures Micromine develops software products that continue to set new standards of innovation and excellence for the mining and resources industries.
Global Licensing Administrator
Top Benefits
About the role
Work options: Hybrid
Global Licensing Administrator About Us Founded 39 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our products used in more than 90 countries.
What We Offer An established multinational business, that is growing fast, with great benefits:
- A base salary range of $70,000 - 85,000 CAD, dependent on candidate experience
- Extended health benefits, including allowances for family and wellness expenses
- 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carer's Leave)
- RRSP matching
- Hybrid working arrangements to balance work and home life
- Opportunities for professional development and progression
- A team first culture and the chance to work within the mining technology industry
About The Opportunity As the Global Licensing Administrator, your responsibilities will include training internal staff, evaluation and administration of commercial software licenses globally for multiple products and always ensuring adherence to policy. This role will be based out of our Vancouver office with a hybrid working arrangement.
Reporting to the Global Licensing Manager your key responsibilities will include:
- Provide telephone, ticketing system, email and face-to-face support for internal and external users
- Understand the user experience across all products by installing / upgrading all product packages and platforms
- Host ongoing licensing awareness training to all staff
- Achieve service level agreement & CSAT KPIs
- Maintain and administer multiple systems across the Technology, Business Systems and Sales spheres
- Adhere to Licensing procedures and comply with Micromine Policy
- Assist several internal departments (i.e. Development, Marketing, Technical Support, Sales, Operations, Strategy Management) to achieve the best possible outcome for our customers
About You
- A minimum of 5 years of exposure to commercial or financial compliance roles.
- Proficient in business level English. Multi-lingual capability in Spanish is desirable, but not essential
- Experience in managing business systems, CRM and ERP platforms
- Understanding of the sales cycle and user experience within software
- Excellent process management and documentation skills
- Is “tech savvy” and has a general understanding of technology concepts
- A strong and empathetic customer service focus with a ‘can do’ attitude
- High attention to detail and strong critical thinking skills
- Familiarity with Netsuite and/or Zendesk is a bonus
Next Steps Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.
About Micromine
Micromine is a leading provider of innovative software solutions that span the breadth of the mining cycle from geological exploration and data management, to resource estimation, mine design, planning and production control.
Founded 38 years ago, we have steadily grown over the years to become one of the world’s leading mining software companies with our solutions currently used in 3000+ projects at 120+ mine sites.
Customers use Micromine software to maximise their asset value, increase productivity and for decisions on which they know they can rely. Our software is renowned for its ease of use yet powerful capabilities. All products are available in numerous languages and supported by local experts.
Our huge on-going commitment to research and development ensures Micromine develops software products that continue to set new standards of innovation and excellence for the mining and resources industries.