Top Benefits
About the role
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
Overview:
EF Toronto is seeking a reliable and proactive individual to provide emergency phone support outside of school hours. This role is critical in ensuring the safety, well-being, and smooth experience of our students, host families, and partners.
Schedule & Availability:
Evenings: 5:30 PM – 8:30 AM (Monday–Friday)
Full coverage: Saturday & Sunday
On-call position with a fixed stipend for availability and support
Key Responsibilities:
Keep the emergency phone active and respond within 2 rings.
Answer calls in clear, professional English
Assess situations, troubleshoot, and resolve or escalate appropriately.
Handle urgent situations including:
Airport transfers (delays, missed students, arrivals/departures)
Student housing or host family concerns
Lost or missing documents
Lockouts or urgent accommodation issues
Health-related incidents (hospital visits, mental health concerns)
Distinguish between emergencies and non-emergencies, reassuring students and scheduling follow-up with EF staff during business hours when appropriate.
Liaise with transfer companies, host families, EF staff, and sales offices as needed.
Escalate life-threatening or critical cases to the School Director and EF emergency response team immediately.
Requirements:
Fluent in English (spoken and written)
Fluency in Spanish, French, or Japanese is an asset
Strong communication and problem-solving skills
Ability to remain calm under pressure and follow protocols
On-call position with a fixed stipend for availability and support
Flexibility to respond at all hours during coverage times
Ideal Candidate:
A dependable problem-solver who can respond to emergencies with professionalism and empathy. Must be comfortable making quick decisions, reassuring students, and escalating when needed.
Apply Now
About EF Education First
Some companies are in the business of technology. Others are in the business of finance, sports, or soft drinks. At EF Education First, we’re in a different kind of business. One that’s a little less tangible, and a lot more important. We’re in the business of understanding. For over 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world. You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities—each one filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it—building greater understanding, breaking down barriers, and creating a better world that makes all the difference.
A notice on recruitment scams Education First (EF) accepts job applicant applications, reviews resumes and will contact you directly if there is an interest in your resume. Only submit your resume through our official website, careers.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
Top Benefits
About the role
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
Overview:
EF Toronto is seeking a reliable and proactive individual to provide emergency phone support outside of school hours. This role is critical in ensuring the safety, well-being, and smooth experience of our students, host families, and partners.
Schedule & Availability:
Evenings: 5:30 PM – 8:30 AM (Monday–Friday)
Full coverage: Saturday & Sunday
On-call position with a fixed stipend for availability and support
Key Responsibilities:
Keep the emergency phone active and respond within 2 rings.
Answer calls in clear, professional English
Assess situations, troubleshoot, and resolve or escalate appropriately.
Handle urgent situations including:
Airport transfers (delays, missed students, arrivals/departures)
Student housing or host family concerns
Lost or missing documents
Lockouts or urgent accommodation issues
Health-related incidents (hospital visits, mental health concerns)
Distinguish between emergencies and non-emergencies, reassuring students and scheduling follow-up with EF staff during business hours when appropriate.
Liaise with transfer companies, host families, EF staff, and sales offices as needed.
Escalate life-threatening or critical cases to the School Director and EF emergency response team immediately.
Requirements:
Fluent in English (spoken and written)
Fluency in Spanish, French, or Japanese is an asset
Strong communication and problem-solving skills
Ability to remain calm under pressure and follow protocols
On-call position with a fixed stipend for availability and support
Flexibility to respond at all hours during coverage times
Ideal Candidate:
A dependable problem-solver who can respond to emergencies with professionalism and empathy. Must be comfortable making quick decisions, reassuring students, and escalating when needed.
Apply Now
About EF Education First
Some companies are in the business of technology. Others are in the business of finance, sports, or soft drinks. At EF Education First, we’re in a different kind of business. One that’s a little less tangible, and a lot more important. We’re in the business of understanding. For over 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world. You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities—each one filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it—building greater understanding, breaking down barriers, and creating a better world that makes all the difference.
A notice on recruitment scams Education First (EF) accepts job applicant applications, reviews resumes and will contact you directly if there is an interest in your resume. Only submit your resume through our official website, careers.ef.com. We never ask our applicants to pay a fee for any service whatsoever.