Top Benefits
About the role
Product Support Representative - Bilingual
Job Summary
Reporting to the Product Support Supervisor, the Product Support Representative provides after sales support for all MacDon Products. They work in territory with our dealers and customers to investigate product issues, address customer concerns, and provide product training. As part of the larger MacDon team they coordinate closely with the factory, providing information helping drive design changes and better understanding of customer needs.
Responsibility
- Work with Product Support Supervisors, Product Support Specialists, Territory Sales Representatives and Dealer Personnel to address product issues or customer concerns.
- Lead in territory investigation and troubleshooting, creating detailed reports on product issues to help bring awareness and assist designers, etc. in developing product changes.
- Develop and maintain relationships with Dealer support personnel to ensure a positive experience for customers of MacDon equipment.
- Instruct technical training for dealer technicians and end users. Perform demonstrations of new products.
Academic/Educational Requirements
Related University or College Degree, or equivalent experience.
Required Skills/Experience
- Fluent in English and French, both written and verbal
- A self-starter who can work independently and as part of a team
- Strong background in mechanical, hydraulic and electrical system diagnostics and repair
- Understanding of agricultural equipment and its operation, including experience with grain harvesting equipment.
- Excellent communication and interpersonal skills, including the ability to work with a remote team
- Computer skills, including Microsoft Products: Office, Word, Excel, Outlook, and PowerPoint
- Travel is required 60% - 70% of the time. Valid passport required (must be able to cross Canadian US Border) Must hold and maintain valid driver’s license
*Position territory is for Ontario, Quebec*
The candidate will preferably reside in territory
What MacDon Has to Offer
- Competitive Compensation aligned with market standards
- Health & Wellness: Medical, dental, and vision coverage to keep you and your family healthy
- Retirement Savings: 100% company funded Pension Plan to helps secure your financial future
- Opportunities for career advancement
- Mentorship Programs: Work with company leaders who will help guide your career path
- Tuition Reimbursement: Support for continuing education and professional certifications
- Employee Wellness: Access to wellness programs and fitness benefits
About MacDon
MacDon is a world leader in technology, innovation, design, and manufacturing of high-performance harvesting equipment.
We are proud of our worldwide reputation for excellence and making impactful products that is harvesting the crops that help producers feed the world.
We are committed to providing a safe and challenging workplace where you can grow both professionally and personally. Join us and part of a company that values innovation, collaboration and employee success.
About Linamar
Linamar Corporation is an advanced manufacturing company where the intersection of leading-edge technology and deep manufacturing expertise is creating solutions that power vehicles, motion, work and lives for the future.
The Company is made up of two operating segments – the Industrial segment and the Mobility segment, both global leaders in manufacturing solutions and world-class developers of highly engineered products. The Industrial segment is comprised of Skyjack and MacDon. Skyjack manufactures scissor, boom and telehandler lifts for the aerial work platform industry. MacDon manufactures combine draper headers and self-propelled windrowers for the agricultural harvesting industry.
The Mobility segment is subdivided into three regional groups: North America, Europe and Asia Pacific. Within the Mobility segment, the regional groups are vertically integrated operations combining expertise in light metal casting, forging, machining and assembly for both the global electrified and traditionally powered vehicle markets. The Mobility segment products are focused on both components and systems for new energy powertrains, body and chassis, driveline, engine and transmission systems of these vehicles.
McLaren Engineering provides design, development, and testing services for the Mobility segment. Linamar has 26,000 employees in 60 manufacturing locations, 12 R&D centres and 25 sales offices in 17 countries in North and South America, Europe and Asia which generated sales of $7.4 billion in 2019.
For more information about Linamar Corporation and its industry leading products and services, visit www.linamar.com or follow us on Twitter at @LinamarCorp.
Top Benefits
About the role
Product Support Representative - Bilingual
Job Summary
Reporting to the Product Support Supervisor, the Product Support Representative provides after sales support for all MacDon Products. They work in territory with our dealers and customers to investigate product issues, address customer concerns, and provide product training. As part of the larger MacDon team they coordinate closely with the factory, providing information helping drive design changes and better understanding of customer needs.
Responsibility
- Work with Product Support Supervisors, Product Support Specialists, Territory Sales Representatives and Dealer Personnel to address product issues or customer concerns.
- Lead in territory investigation and troubleshooting, creating detailed reports on product issues to help bring awareness and assist designers, etc. in developing product changes.
- Develop and maintain relationships with Dealer support personnel to ensure a positive experience for customers of MacDon equipment.
- Instruct technical training for dealer technicians and end users. Perform demonstrations of new products.
Academic/Educational Requirements
Related University or College Degree, or equivalent experience.
Required Skills/Experience
- Fluent in English and French, both written and verbal
- A self-starter who can work independently and as part of a team
- Strong background in mechanical, hydraulic and electrical system diagnostics and repair
- Understanding of agricultural equipment and its operation, including experience with grain harvesting equipment.
- Excellent communication and interpersonal skills, including the ability to work with a remote team
- Computer skills, including Microsoft Products: Office, Word, Excel, Outlook, and PowerPoint
- Travel is required 60% - 70% of the time. Valid passport required (must be able to cross Canadian US Border) Must hold and maintain valid driver’s license
*Position territory is for Ontario, Quebec*
The candidate will preferably reside in territory
What MacDon Has to Offer
- Competitive Compensation aligned with market standards
- Health & Wellness: Medical, dental, and vision coverage to keep you and your family healthy
- Retirement Savings: 100% company funded Pension Plan to helps secure your financial future
- Opportunities for career advancement
- Mentorship Programs: Work with company leaders who will help guide your career path
- Tuition Reimbursement: Support for continuing education and professional certifications
- Employee Wellness: Access to wellness programs and fitness benefits
About MacDon
MacDon is a world leader in technology, innovation, design, and manufacturing of high-performance harvesting equipment.
We are proud of our worldwide reputation for excellence and making impactful products that is harvesting the crops that help producers feed the world.
We are committed to providing a safe and challenging workplace where you can grow both professionally and personally. Join us and part of a company that values innovation, collaboration and employee success.
About Linamar
Linamar Corporation is an advanced manufacturing company where the intersection of leading-edge technology and deep manufacturing expertise is creating solutions that power vehicles, motion, work and lives for the future.
The Company is made up of two operating segments – the Industrial segment and the Mobility segment, both global leaders in manufacturing solutions and world-class developers of highly engineered products. The Industrial segment is comprised of Skyjack and MacDon. Skyjack manufactures scissor, boom and telehandler lifts for the aerial work platform industry. MacDon manufactures combine draper headers and self-propelled windrowers for the agricultural harvesting industry.
The Mobility segment is subdivided into three regional groups: North America, Europe and Asia Pacific. Within the Mobility segment, the regional groups are vertically integrated operations combining expertise in light metal casting, forging, machining and assembly for both the global electrified and traditionally powered vehicle markets. The Mobility segment products are focused on both components and systems for new energy powertrains, body and chassis, driveline, engine and transmission systems of these vehicles.
McLaren Engineering provides design, development, and testing services for the Mobility segment. Linamar has 26,000 employees in 60 manufacturing locations, 12 R&D centres and 25 sales offices in 17 countries in North and South America, Europe and Asia which generated sales of $7.4 billion in 2019.
For more information about Linamar Corporation and its industry leading products and services, visit www.linamar.com or follow us on Twitter at @LinamarCorp.