Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what’s next.

The Opportunity

Job classification: W6000 - Student Worker

# of positions: 2
Hourly Rate: $18.22
Position End Date: March 31, 2027
Deadline to apply: 4:00PM, April 19, 2026

The ITS Business Operations Intern is a student position that provides hands-on learning and operational support within Information Technology Services. Reporting to the Director, Business Operations (or designate), this role supports the ITS Business Operations portfolio through structured rotation across Software Asset Management (SAM), Hardware Asset Management (HAM), and Knowledge Management, while also assisting with general administrative and operational tasks. This position is designed to expose students to enterprise IT operations, governance, and service management practices in a post-secondary environment, while developing foundational skills in data management, documentation, and process support.

How you'll contribute

Software Asset Management (SAM)

• Assist with maintaining and updating software inventory and entitlement records
• Support data validation, cleanup, and reconciliation activities
• Assist with documenting software usage, licensing information, and renewal tracking
• Contribute to SAM-related documentation and process improvement initiatives

Hardware Asset Management (HAM)

• Support tracking of IT hardware assets throughout their lifecycle (deployment, refresh, retirement)
• Assist with asset audits and inventory verification activities
• Update asset records and support reporting requirements
• Help organize hardware-related documentation and records

Knowledge Management

• Assist with organizing, reviewing, and updating internal ITS knowledge articles and documentation
• Support publishing and formatting of knowledge content to ensure clarity and consistency
• Help identify outdated or missing content and recommend improvements

Administrative & Operational Support

• Provide general administrative support to the ITS Business Operations team
• Assist with data entry, reporting, and basic analysis tasks
• Support documentation, templates, and process tracking activities
• Perform other related duties as assigned

Qualifications

Required

• Must be registered for the Fall semester at SAIT; full-time status is not required, and non-credit course enrolment is acceptable
• Strong attention to detail and organizational skills
• Ability to work with data, spreadsheets, and documentation
• Effective written and verbal communication skills
• Ability to work independently and follow defined processes

Preferred

• Interest in IT operations, business operations, or service management
• Familiarity with Microsoft Excel, SharePoint, or similar collaboration tools
• Coursework or interest in IT, business, information systems, or data-related disciplines

Skills & Competencies

• Organizational and time-management skills
• Analytical and problem-solving ability
• Willingness to learn and adapt in a professional environment
• Strong interpersonal skills and ability to work collaboratively
• Discretion and professionalism when handling operational information

Working Conditions

• Office and/or hybrid work environment
• Use of standard office equipment (computer, phone, printer)
• Flexible scheduling aligned with academic commitments

Physical & Sensory Requirements

• periods of sitting and computer use
• Visual attention to detail for data review and documentation

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.

Together, we build bold futures

At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:

• Generous top-up in lieu of time off and benefits

• Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses

• Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being

• Ability to contribute to RRSP or TFSA with reduced group rates

• Excellent dining options on campus

• Free access to our fitness facilities and group fitness classes

About SAIT

At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.

Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.

We’re committed to community and belonging

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.