Full-time, permanent | Hybrid (Calgary, AB)

Salary Range: $70,000 - $80,000

Apply by April 24, 2026

COMPANY OVERVIEW

Elevating Your Business Through Human Experience.

Human Experience (HX) is the belief that your people and your customers deserve the same level of care. It’s where brand and culture meet, creating a meaningful experience at every connection.

Every great business starts with a spark. Someone bold enough to believe in something, and brave enough to build it. That spark comes to life through the people around you. It becomes instinct, vision, and culture. A blueprint for how you show up and where you're going.

At Forward Level, we see what you’ve built. We feel the heartbeat of your business, and we amplify it through marketing, HR or both. We help businesses embrace a Human Experience philosophy, one that’s felt by your team, your customers, and your community.

When you treat the inside like it matters as much as the outside, you build a business that people want to work for, buy from, and believe in.

We’ve built that kind of business. Now, we help others do the same.

ABOUT THE ROLE

As a Client Experience Lead, you are the first point of contact between our clients and our team, and the connector between strategy and execution—ensuring marketing plans move forward seamlessly, deliver meaningful results, and meet our clients’ expectations.

You’ll work closely with our Director of Marketing and Marketing Strategist, who lead strategic direction, while you ensure that work is planned and delivered on time.

You’ll also play a key role in shaping how work is prioritized and delivered across multiple clients, bringing forward recommendations that improve client outcomes and team efficiency.

This role is responsible for leading the day-to-day success of client accounts, with a strong focus on communication, project leadership, pacing, and delivery. You’ll manage timelines, priorities, and deliverables across multiple clients, ensuring work is aligned, progressing, and driving results.

You understand how marketing works, how projects flow, and how to keep both clients and teams moving forward with clarity and confidence.

CORE RESPONSIBILITIES

Client Lead & Experience

• Act as the primary day-to-day point of contact for our clients
• Manage client expectations and budgets
• Build strong, trust-based relationships through clear, consistent communication
• Ensure clients are informed on progress, timelines, budgets, and results
• Manage client expectations when they change from the agreed upon scope of work or budget
• Proactively identify opportunities to evolve and enhance client work in alignment with their goals
• Provide regular updates that align with clients’ preferences and our standard operating procedures to ensure consistent communication
• Represent the voice of the client internally to guide execution
• Support client conversations with clarity, confidence, and professionalism

Project Leadership & Delivery

• Planning and delivery of client marketing plans.
• Lead the execution of marketing initiatives from kickoff through delivery
• Manage multiple projects and timelines across clients simultaneously
• Ensure work is planned and delivered on time, on budget, and within scope
• Act as the central coordinator for internal teams and priorities, driving alignment and accountability across all contributors
• Anticipate risks or roadblocks and proactively solve for them
• Assist with overall capacity planning across the team
• Maintain accurate project tracking and documentation across tools

Marketing Execution & Campaign Coordination

• Partner with Strategist and the Director of Marketing to implement marketing plans
• Support the rollout of integrated campaigns across digital, content, and paid channels
• Be the voice of the client, reviewing content calendars, campaign briefs, and execution planning to ensure its aligned with their goals
• Ensure consistency across brand, messaging, and audience experience
• Coordinate internal and external resources to bring campaigns to life

Performance & Retainer Management

• Support team check-ins on campaign performance and delivery against goals
• Ensure marketing retainers are paced and allocated effectively across the year
• Align work with client priorities, timelines, and budgets
• Translate performance insights into clear, digestible updates for clients
• Identify opportunities to improve efficiency, output, and outcomes

Collaboration & Team Contribution

• Work closely with creative, content, digital, and web development to deliver cohesive marketing and website builds
• Foster alignment across all contributors on a project
• Provide guidance and support to junior team members, helping elevate overall team delivery
• Contribute to improving workflows, tools, and team processes
• Bring curiosity, initiative, and a solutions-first mindset to your work

WHAT YOU’LL BRING

• A post-secondary education in Marketing, Communications, Business, Graphic Design, or a related field, or equivalent experience
• 4–6 years’ experience in a marketing, account management, project management or client success role
• Agency experience or working within a fast-paced, multi-client environment
• Strong project management skills with the ability to manage competing priorities
• Solid understanding of marketing across brand, digital, content, and campaigns
• Excellent communication and relationship-building skills
• High attention to detail with strong organizational ability
• Confidence working with timelines, budgets, and multiple stakeholders
• Analytical mindset with the ability to interpret performance data and share it with impactful storytelling
• Experience with Project Management tools such as Teamwork, Asana, Monday, or similar
• Experience with Microsoft 365 and ChatGPT or similar AI platforms
• Bonus Points: Experience with editing and building within Adobe Express or similar template-based design tools

HOW YOU WORK

• You take ownership and follow through
• You bring structure to moving pieces and clarity to complexity
• You communicate proactively and thoughtfully
• You anticipate problems before they happen
• You care about delivering great work and great experiences

WHY WORK AT FORWARD LEVEL

At Forward Level, we don’t just say we’re people-first, we live it. We’ve created a culture where you’re free to be yourself, where your ideas are valued, and where collaboration feels as natural as breathing.

Here’s what makes us unique:

• Unlimited paid vacation. No, it’s not a typo. Yes, we really mean it.
• Work that fits life. We take care of the work, ourselves, and each other.
• Hybrid work environment. Work where you perform best and come together to collaborate and create shared experiences.
• Feel-good benefits. Comprehensive health and wellness support for mind, body, and soul.
• Growth-oriented. Real opportunities to gain experience, stretch your skills, and grow your career.
• Endlessly curious. We thrive on micro-learning, experimenting, and finding new ways to make magic happen. Plus, a dedicated training and development budget.
• Real. Good. Humans. People from all walks of life coming together to share experiences, knowledge, and talent.
• We’ve got your back. Asking for help and offering it are second nature here.
• We laugh. A lot. Our “water cooler” Teams chat could double as a stand-up skit for the comedy channel—expect one-liners, zingers, and ongoing banter.
• A human-first philosophy. Where brand and culture come together to create meaningful experiences.

We’re committed to creating a workplace where people feel supported, valued, and able to do their best work. Different perspectives make us stronger, and we value what each person brings to the team.

If you need accommodation at any stage of the hiring process, we’re here to support you.

Apply today and let’s see where this journey can take us together!