Clinic Clerical Assistant -CVH Neurology Clinic - General
About the role
**Position:**Clinic Clerical Assistant
**Department:**CVH Neurology Clinic
Posting ID: 6676
**Role Level:**Admin Clerical (AC 03) – $24.90 - $31.09
**Status:**Permanent Full Time (x1)
**Site:**Credit Valley Hospital
**Shift:**Monday - Friday | Days | 0730-1530
**Posted:**March 19th, 2026
Internal Deadline: March 16th, 2026
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
Job Description:
The Clinic Clerical Assistant plays a vital role in supporting the daily operations of the Neurology Clinic. This position is responsible for front desk reception, referral processing, patient scheduling, and administrative support. The ideal candidate is not only detail-oriented and organized but also passionate about learning and applying new tools and workflows—especially within EPIC. They actively seek opportunities to streamline processes, such as adopting paperless referral systems and leveraging email communication features, to enhance clinic efficiency and patient care.
Reception & Front Desk Support
- Greet patients, visitors, and staff, directing them to appropriate personnel or clinic areas.
- Register patients, verifying demographics, OHIP and insurance details, and other required information.
- Explain hospital and clinic policies, including infection prevention and control protocols.
- Answer phones, manage faxes, and respond to inquiries or redirect them appropriately.
- Take and relay messages, locate staff, and page healthcare professionals as needed.
Referral Processing & Information Management
- Receive and log incoming referrals, review for completeness, and follow up as necessary.
- Enter and update patient information and appointments in EPIC and other databases.
- Make reminder calls for upcoming appointments.
- Assist new patients with intake questionnaires and respond to questions within scope.
- Scan and upload documents to maintain a paperless workflow where possible.
Patient Administrative Services
- Schedule new and follow-up appointments, managing referrals as appropriate.
- Cancel and reschedule appointments, ensuring timely communication with patients.
- Provide instructions for tests and visits within scope of authority.
- Coordinate with internal departments and external facilities for tests and appointments.
- Book interpreters and arrange transportation for patients as needed.
- Notify staff of patient movements, cancellations, and other updates in a timely manner.
Clinic Operations & Clerical Support
- Update clinic schedules, updating EPIC and UKG as appropriate
- Respond to external requests for patient information within scope of authority.
- Order and manage office and medical supplies; maintain inventory and stock supply areas.
- Process financial transactions for services not covered by healthcare plans and issue invoices.
- Identify opportunities to improve administrative workflows and implement solutions in collaboration with the team.
Qualifications
- High school diploma or recognized equivalent (required).
- Completion of a Medical Terminology course.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with EPIC electronic health record system (required).
- Demonstrated ability to learn and apply new features in EPIC to improve efficiency (e.g., email functionality, paperless workflows).
- Familiarity with ambulatory clinic operations.
- Strong organizational, communication, and interpersonal skills.
- Proactive mindset with a focus on continuous improvement and process optimization.
- Ability to multitask in a fast-paced clinical environment.
**To pursue this career opportunity, please visit our website:**www.trilliumhealthpartners.ca
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.
We thank all those who apply but only those selected for further consideration will be contacted.
Not the right fit? Search for Clinic Clerical Assistant jobs in Mississauga, ON
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
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Clinic Clerical Assistant -CVH Neurology Clinic - General
About the role
**Position:**Clinic Clerical Assistant
**Department:**CVH Neurology Clinic
Posting ID: 6676
**Role Level:**Admin Clerical (AC 03) – $24.90 - $31.09
**Status:**Permanent Full Time (x1)
**Site:**Credit Valley Hospital
**Shift:**Monday - Friday | Days | 0730-1530
**Posted:**March 19th, 2026
Internal Deadline: March 16th, 2026
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
Job Description:
The Clinic Clerical Assistant plays a vital role in supporting the daily operations of the Neurology Clinic. This position is responsible for front desk reception, referral processing, patient scheduling, and administrative support. The ideal candidate is not only detail-oriented and organized but also passionate about learning and applying new tools and workflows—especially within EPIC. They actively seek opportunities to streamline processes, such as adopting paperless referral systems and leveraging email communication features, to enhance clinic efficiency and patient care.
Reception & Front Desk Support
- Greet patients, visitors, and staff, directing them to appropriate personnel or clinic areas.
- Register patients, verifying demographics, OHIP and insurance details, and other required information.
- Explain hospital and clinic policies, including infection prevention and control protocols.
- Answer phones, manage faxes, and respond to inquiries or redirect them appropriately.
- Take and relay messages, locate staff, and page healthcare professionals as needed.
Referral Processing & Information Management
- Receive and log incoming referrals, review for completeness, and follow up as necessary.
- Enter and update patient information and appointments in EPIC and other databases.
- Make reminder calls for upcoming appointments.
- Assist new patients with intake questionnaires and respond to questions within scope.
- Scan and upload documents to maintain a paperless workflow where possible.
Patient Administrative Services
- Schedule new and follow-up appointments, managing referrals as appropriate.
- Cancel and reschedule appointments, ensuring timely communication with patients.
- Provide instructions for tests and visits within scope of authority.
- Coordinate with internal departments and external facilities for tests and appointments.
- Book interpreters and arrange transportation for patients as needed.
- Notify staff of patient movements, cancellations, and other updates in a timely manner.
Clinic Operations & Clerical Support
- Update clinic schedules, updating EPIC and UKG as appropriate
- Respond to external requests for patient information within scope of authority.
- Order and manage office and medical supplies; maintain inventory and stock supply areas.
- Process financial transactions for services not covered by healthcare plans and issue invoices.
- Identify opportunities to improve administrative workflows and implement solutions in collaboration with the team.
Qualifications
- High school diploma or recognized equivalent (required).
- Completion of a Medical Terminology course.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with EPIC electronic health record system (required).
- Demonstrated ability to learn and apply new features in EPIC to improve efficiency (e.g., email functionality, paperless workflows).
- Familiarity with ambulatory clinic operations.
- Strong organizational, communication, and interpersonal skills.
- Proactive mindset with a focus on continuous improvement and process optimization.
- Ability to multitask in a fast-paced clinical environment.
**To pursue this career opportunity, please visit our website:**www.trilliumhealthpartners.ca
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.
We thank all those who apply but only those selected for further consideration will be contacted.
Not the right fit? Search for Clinic Clerical Assistant jobs in Mississauga, ON
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.