Job Description WHAT IS THE OPPORTUNITY? The Enterprise Chief Controls Office (ECCO) is seeking a Director of Operational Resilience to lead enterprise-wide operational resilience and Business Continuity Management (BCM) programs across RBC's platforms. In this role, you will drive the strategic vision, long-term operational model, and program governance to elevate BCM quality, ensure business consistency, and establish RBC as best-in-class in organizational preparedness and response to disruptions. You will work at the intersection of multiple platforms and business units, establishing standardized methodologies and embedding a culture of operational excellence while ensuring compliance with regulatory requirements. WHAT WILL YOU DO? Develop, oversee, and drive the 1LOD Operational Resilience lifecycle program across all businesses and functions globally Own procedural documents and establish standardized methodologies, procedures, and execution expectations for Operational Resilience activities Monitor Operational Resilience outcomes across the Bank and serve as the expert advisor on resiliency requirements Lead cross-platform coordination and alignment of IT and Cyber Risk Management, Disaster Recovery, Third-Party Resilience, Process and Service Management, and Crisis Management Conduct complex impact, scenario, and resilience analyses, including Business Impact Modeling (BIM), Recovery Time Objective (RTU) validation, and severe-but-plausible scenario testing Support regulatory and audit engagements as accountable owner, coordinating evidence, walkthroughs, and remediation outcomes Drive training and capability development initiatives to uplift 1LOD resilience maturity Prepare periodic reporting on Operational Resilience outcomes and performance metrics WHAT DO YOU NEED TO SUCCEED? Must have: 12-15+ years of experience in Operational Resilience, Non-Financial Risk, or BCM within large, complex financial institutions, with direct accountability for 1LOD execution and capability uplift Demonstrated experience leading regulatory remediation and resilience uplift initiatives, translating regulatory expectations into practical, executable programs Proven capability in designing, embedding, and operating enterprise-wide resilience and BCM frameworks, including methodologies, procedures, standards, and execution models Strong understanding of global regulatory requirements related to Operational Resilience, BCM, disaster recovery, third-party resilience, and incident/crisis management Excellent executive-level communication skills with the ability to articulate complex resilience concepts to senior management, regulators, and cross-functional partners Nice-to-have: MBA, CRM, CPA, CIA, FRM, or CFA designation Experience establishing enterprise monitoring, reporting, and metrics (e.g., KRIs, resilience indicators) Proven ability to lead cross-platform and cross-business coordination within centralized teams and shared services Familiarity with Operational Resilience, BCM, and incident management tools and platforms What’s in it for you? A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation Leaders who support your development through coaching and mentoring opportunities The ability to make a lasting impact and drive organizational resilience across one of Canada's leading financial institutions Work in a dynamic, collaborative, and high-performing team within the Enterprise Chief Controls Office Opportunities to influence strategic decisions at the enterprise level Flexible work/life balance options and a progressive, inclusive workplace culture Job Skills Analytical Thinking, Business Continuity and Disaster Recovery (BCDR), Business Continuity Management (BCM), Change Agility, Communication, Emerging Technologies, Operational Resilience, Operational Risks, Regulatory Remediation, Risk Appetite, Risk Mitigation Strategies, Scenario Planning Additional Job Details Address: BAY WELLINGTON TOWER, 181 BAY ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CHIEF LEGAL & ADMIN OFFICE GRP Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-24 Application Deadline: 2026-07-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.