Member Service Specialist Career Opportunities- Full-Time/ Part-Time
Top Benefits
About the role
What You’ll Do
- Provide exceptional service to members in person, over the phone, and through digital channels.
- Support members with day-to-day banking transactions and offer personalized financial guidance.
- Promote and educate members on Prospera’s products, services, and digital tools.
- Identify opportunities to deepen member relationships and refer to internal specialists as needed.
- Ensure accuracy in documentation and compliance with internal policies and regulatory standards.
- Foster a positive, inclusive, and collaborative team environment.
What You Bring
- A genuine passion for helping others and making a difference in your community.
- Previous experience in customer service or financial services is an asset.
- Excellent communication, interpersonal, and problem-solving skills.
- Comfort with technology and a willingness to learn new systems and tools.
- A collaborative mindset and a commitment to continuous improvement.
What We Offer
- Competitive Compensation: Starting salary range of $40,000 to $50,000 annually, based on experience and internal equity.
- Flexible Benefits Program: Customize your benefits to suit your lifestyle and needs.
- Defined Contribution Retirement Plan: Helping you plan for your future.
- We provide educational assistance for finance-related certifications, licensing, and coursework to support your professional growth and career advancement.
- Time Off: Vacation, wellness days, and “Prosperian” days to support your well-being.
- Professional Development: Ongoing training, mentorship, and career growth opportunities.
- Supportive Culture: We’re proud to be a Great Place to Work® certified organization.
Diversity, Equity & Inclusive Hiring Process At Prospera, together, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey to ensure every employee feels valued and empowered. We follow a fair and equitable hiring process to ensure all candidates are considered based on their skills, experience, and potential. When you join Prospera, you’re not just taking a job—you’re becoming part of a team that celebrates individuality and works collectively to make a positive impact.
At Prospera, we believe you belong here. We’re committed to ensuring an accessible and obstacle-free hiring process. If you need accommodations at any stage, contact recruitment@prospera.ca . All requests are handled with respect and confidentiality.
Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks.
About Prospera Credit Union
As a community-based, purpose-driven organization, Prospera delivers financial services to more than 117,000 members across British Columbia through a network of 24 branches and our Member Service Centre.
We’ve committed ourselves to strengthening diversity, equity, and inclusion (DEI) within our organization, recognizing that we want to be a great place for everyone to work at and do business with.
Diversity is also a key part of our organizational values, called out explicitly in how we Cultivate trusting relationships, and inherently linked to our mission to help build vibrant, healthy communities, thriving local enterprises, and financially empowered people by representing the communities and members we serve.
Our primary lines of business are Personal Banking, Business Banking (including Leasing), and Wealth Planning. Deposits are insured by the Credit Union Deposit Insurance Corporation (CUDIC) of BC.
Our corporate office is located on the traditional territories of the Semiahmoo, Katzie, Kwikwetlem, Kwantlen, Qayqayt, and Tsawwassen First Nations in Surrey, BC.
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Member Service Specialist Career Opportunities- Full-Time/ Part-Time
Top Benefits
About the role
What You’ll Do
- Provide exceptional service to members in person, over the phone, and through digital channels.
- Support members with day-to-day banking transactions and offer personalized financial guidance.
- Promote and educate members on Prospera’s products, services, and digital tools.
- Identify opportunities to deepen member relationships and refer to internal specialists as needed.
- Ensure accuracy in documentation and compliance with internal policies and regulatory standards.
- Foster a positive, inclusive, and collaborative team environment.
What You Bring
- A genuine passion for helping others and making a difference in your community.
- Previous experience in customer service or financial services is an asset.
- Excellent communication, interpersonal, and problem-solving skills.
- Comfort with technology and a willingness to learn new systems and tools.
- A collaborative mindset and a commitment to continuous improvement.
What We Offer
- Competitive Compensation: Starting salary range of $40,000 to $50,000 annually, based on experience and internal equity.
- Flexible Benefits Program: Customize your benefits to suit your lifestyle and needs.
- Defined Contribution Retirement Plan: Helping you plan for your future.
- We provide educational assistance for finance-related certifications, licensing, and coursework to support your professional growth and career advancement.
- Time Off: Vacation, wellness days, and “Prosperian” days to support your well-being.
- Professional Development: Ongoing training, mentorship, and career growth opportunities.
- Supportive Culture: We’re proud to be a Great Place to Work® certified organization.
Diversity, Equity & Inclusive Hiring Process At Prospera, together, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey to ensure every employee feels valued and empowered. We follow a fair and equitable hiring process to ensure all candidates are considered based on their skills, experience, and potential. When you join Prospera, you’re not just taking a job—you’re becoming part of a team that celebrates individuality and works collectively to make a positive impact.
At Prospera, we believe you belong here. We’re committed to ensuring an accessible and obstacle-free hiring process. If you need accommodations at any stage, contact recruitment@prospera.ca . All requests are handled with respect and confidentiality.
Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks.
About Prospera Credit Union
As a community-based, purpose-driven organization, Prospera delivers financial services to more than 117,000 members across British Columbia through a network of 24 branches and our Member Service Centre.
We’ve committed ourselves to strengthening diversity, equity, and inclusion (DEI) within our organization, recognizing that we want to be a great place for everyone to work at and do business with.
Diversity is also a key part of our organizational values, called out explicitly in how we Cultivate trusting relationships, and inherently linked to our mission to help build vibrant, healthy communities, thriving local enterprises, and financially empowered people by representing the communities and members we serve.
Our primary lines of business are Personal Banking, Business Banking (including Leasing), and Wealth Planning. Deposits are insured by the Credit Union Deposit Insurance Corporation (CUDIC) of BC.
Our corporate office is located on the traditional territories of the Semiahmoo, Katzie, Kwikwetlem, Kwantlen, Qayqayt, and Tsawwassen First Nations in Surrey, BC.