Pay Range: $80,000 to $85,000 CAD (annual salary)

This role is responsible for the technical execution, demonstration, and application development of our wide-format inkjet printing technology. The position ensures that our demo facilities are world-class and that customers receive expert-level guidance on hardware, software, and media applications.

Focus: Product Demonstration & Technical Training

Role Summary: In this role, the specialist takes on a more customer-facing responsibility, demonstrating equipment capabilities, delivering end-user training, and supporting both technical service and sales initiatives.

Key Responsibilities:

• Perform all duties of Level I with a higher degree of autonomy.
• Conduct live product demonstrations in the demo room, at trade shows, and via webinars.
• Provide data for the tracking of local customer demos and sample requests.
• Provide basic technical training to customers on hardware operation and routine maintenance.
• Develop intermediate-level applications (e.g., multi-layered prints, specialty substrates, basic dye-sublimation).
• Troubleshooting basic output issues and optimizing print settings for specific jobs.
• Create standard operating procedures (SOPs) for common print tasks.
• Through product knowledge across all segments

Requirements:

• Strong public speaking and presentation skills.
• Experience with wide-format RIP software (RasterLink, Onyx, Caldera, Flexi, etc.).
• Expected Travel up to 20%

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates Degree and/or five (5) years related experience and/or training; or equivalent combination of education and experience in production, printing, and/or signage industry with large format printers and flatbed cutters.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• Proficient on Company-provided hardware and software.
• Proficient in Adobe Suite including Photoshop, Illustrator, and Acrobat.
• Preferred experience with RasterLink, Flexi, Onyx or similar RIP software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The associate is occasionally required to lift and/or move up to 25 pounds and may be required to carry the weight for short distances. The vision requirements include: close vision, distance vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is normally performed indoors in a climate-controlled environment.