Associate Manager, Data Operations

(1 year Contract)

We wake up to a different alarm.

The issues impacting our communities here in the GTA keep us awake at night. But it’s also what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive. Any Way We Can.

How you will make a difference:

Reporting to the Manager, Data Operations, the Associate Manager, Data Operations is responsible to assist in the management and execution of employee data, gift processing and operational functions to support UWGT’s objectives, strategies and fundraising initiatives.

• Manage assigned data, project and production work required to support the campaign ensuring execution in a timely, efficient and effective manner with high quality results (e.g. PPP, Easy Secure, pledge forms, solicitation packages, etc.)
• Use United Way systems to produce accurate information for mass production processes such as solicitation, acknowledgment, recognition and communications. Provide quality assurance and observations of the data to support campaign processes and donor communications. Ensure consistent use of data.
• Aid in the production of reports to support key business decisions and processes using existing reports/downloads; identify reporting requirements; work with IT to test new reports and validate results
• Perform ongoing database maintenance to meet CRM objectives including record merges, data integrity checks and clean-up
• Adhere to policies, procedures and protocols including privacy, records management, data integrity standards, CRM practices, Finance processes etc. Assist other staff to ensure compliance.
• Participate in the development and continuous improvement of processes and their implementation
• Participate in the testing of new system releases, enhancements and reports to ensure system and processes work as intended
• Respond to staff inquiries on operational and gift management processes, projects and functionality; train staff on operational processes as required
• Contribute to intra and interdepartmental projects as required

What you bring to the role:

• 1- 3 years of experience with database systems
• Advanced knowledge and proficiency in Microsoft office products
• Strong analytical skills including the ability to develop effective tracking and reporting tools
• Proven organizational abilities and the ability to manage competing priorities and meet deadlines under pressure
• Commitment to customer service
• Proven ability to take initiative and carry projects to completion with minimum supervision
• Excellent teamwork, interpersonal and constituent service skills including the ability to work respectfully and inclusively with a diverse employee population
• Ability to exercise good judgment and discretion
• Excellent attention to detail and proven track record of accuracy
• Strong communication skills (both written and verbal)
• Customer Relationship Management system experience is an asset
• Willingness to actively contribute to the organizational Reconciliation and Equity framework through participation in learning opportunities and implementing anti-oppressive, and anti-racist learning into action internally and externally

Being part of our team:

• Competitive total compensation package including:
  • Salary
  • Comprehensive benefits
  • Defined benefit employer-matching pension
  • Life insurance
  • Short-term and long-term disability benefits
  • Employee and family assistance program (EFAP)
• Generous paid time-off package including vacation, personal and cultural days, summer hours and hybrid work environment
• Commitment to the well-being and work-life balance for our employees
• Collaborative, high-performing, and team focused on long-term and collective success
• Largest United Way world-wide
• Work with the GTA’s top philanthropic leaders

Please apply no later than November 6th, 2025.

We are committed to being transparent about our practices around pay. The salary range for this role will be shared with candidates who are being considered for it.

As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.

As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.

About United Way Greater Toronto:

As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.

Building community takes a community and together, with you, we will shape a stronger, brighter GTA for everyone who lives here. Any Way We Can.

Learn more about our work at unitedwaygt.org**.**

Diversity & Inclusion:

United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.