GardaWorld : Edmonton - Customer Service Supervisor - 60k-65k
Top Benefits
About the role
About GardaWorld
Give a new vision to your career with ECAM Customer Service Supervisorn in Edmonton
ECAM, a GardaWorld company, is transforming the way businesses protect their people and assets. As the largest video monitoring provider in the country, we safeguard sites nationwide using cutting-edge technology, industry-leading speed of deployment, and a dedicated team making a real impact every day.
We’re growing, and we’re looking for top talent to join our team in Edmonton.
If you thrive in a fast-paced, high-tech environment, take pride in delivering quality work, and are motivated by making a meaningful difference, this is your opportunity to be part of something bigger. What ECAM Brings to You as a [job title]
Competitive salary and comprehensive benefits package. Opportunities for career growth and professional development. Ongoing leadership coaching and training. Work with an industry leader in security and technology solutions. Collaborative and supportive team environment. Opportunity to lead high-performing national teams. What Your Days Will Look Like
Provide leadership, coaching, and support to Team Leaders overseeing Customer Service, Customer Loyalty, and Collections. Foster a positive, accountable, and high-performing team culture. Conduct regular one-on-one meetings with Team Leaders to review performance, address challenges, and support professional development. Recruit, onboard, coach, and develop Team Leaders and team members. Manage employee performance through coaching, recognition, performance improvement plans, and disciplinary action when required. Ensure appropriate staffing levels to meet operational and customer service demands. Oversee the daily operations of Customer Service, Customer Loyalty, and Collections teams. What We're Looking For
Previous leadership experience within a Customer Service, Contact Centre, Customer Experience, or Collections environment. Proven ability to lead, coach, mentor, and develop high-performing teams. Strong communication, interpersonal, and conflict resolution skills. Excellent analytical, organizational, and problem-solving abilities. Demonstrated ability to manage multiple priorities in a fast-paced environment. Customer-focused with strong decision-making skills. Proficiency with CRM systems, contact centre technologies, Microsoft Office, and reporting tools. Experience interpreting operational metrics and using data to drive performance improvements.
The opportunity is real. The team is ready. Your move.
Hop on with ECAM, apply now!
SSAlarm
Please note: No AI tools are used in the screening, assessment, or selection of candidates for this position.
This posting is for a position that is currently vacant within the organization.
Not the right fit? Search for GardaWorld : Edmonton jobs in Edmonton, Alberta, Canada
About GardaWorld
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.
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GardaWorld : Edmonton - Customer Service Supervisor - 60k-65k
Top Benefits
About the role
About GardaWorld
Give a new vision to your career with ECAM Customer Service Supervisorn in Edmonton
ECAM, a GardaWorld company, is transforming the way businesses protect their people and assets. As the largest video monitoring provider in the country, we safeguard sites nationwide using cutting-edge technology, industry-leading speed of deployment, and a dedicated team making a real impact every day.
We’re growing, and we’re looking for top talent to join our team in Edmonton.
If you thrive in a fast-paced, high-tech environment, take pride in delivering quality work, and are motivated by making a meaningful difference, this is your opportunity to be part of something bigger. What ECAM Brings to You as a [job title]
Competitive salary and comprehensive benefits package. Opportunities for career growth and professional development. Ongoing leadership coaching and training. Work with an industry leader in security and technology solutions. Collaborative and supportive team environment. Opportunity to lead high-performing national teams. What Your Days Will Look Like
Provide leadership, coaching, and support to Team Leaders overseeing Customer Service, Customer Loyalty, and Collections. Foster a positive, accountable, and high-performing team culture. Conduct regular one-on-one meetings with Team Leaders to review performance, address challenges, and support professional development. Recruit, onboard, coach, and develop Team Leaders and team members. Manage employee performance through coaching, recognition, performance improvement plans, and disciplinary action when required. Ensure appropriate staffing levels to meet operational and customer service demands. Oversee the daily operations of Customer Service, Customer Loyalty, and Collections teams. What We're Looking For
Previous leadership experience within a Customer Service, Contact Centre, Customer Experience, or Collections environment. Proven ability to lead, coach, mentor, and develop high-performing teams. Strong communication, interpersonal, and conflict resolution skills. Excellent analytical, organizational, and problem-solving abilities. Demonstrated ability to manage multiple priorities in a fast-paced environment. Customer-focused with strong decision-making skills. Proficiency with CRM systems, contact centre technologies, Microsoft Office, and reporting tools. Experience interpreting operational metrics and using data to drive performance improvements.
The opportunity is real. The team is ready. Your move.
Hop on with ECAM, apply now!
SSAlarm
Please note: No AI tools are used in the screening, assessment, or selection of candidates for this position.
This posting is for a position that is currently vacant within the organization.
Not the right fit? Search for GardaWorld : Edmonton jobs in Edmonton, Alberta, Canada
About GardaWorld
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.