Education: Master's degree. Work site environment: Settlement services for new immigrants. Tasks: Direct the delivery of social and community service programs. Evaluate the delivery of social and community service programs. Plan and organize the delivery of social and community service programs. Hire and provide training for professional and non-professional staff. Administer the programs of non-governmental organizations involved with social issues. Establish administrative procedures. Plan, administer and control budgets for projects, programs, support services and equipment. Represent their respective organizations for the purpose of government liaison and media relations. Resolve conflict situations. Coaching. Engage in community program development. Analyze immigration and refugee programs and policy. Work conditions and physical capabilities: Tight deadlines. Personal suitability: Accurate. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Interpersonal awareness. Judgement. Organized. Reliability. Team player. Values and ethics. Proactive. Employment terms options: Flexible hours. On call. Experience: Experience an asset. Employment terms options: Day. Weekend. Workplace information: Hybrid. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Mileage paid. Pension plan. Long term benefits: Maternity and parental benefits. Other benefits: Free parking available. Parking available. Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) . Supports newcomers and/or refugees with foreign credential recognition. Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for mature workers: Participates in a government or community program or initiative that supports mature workers . Applies hiring policies that discourage age discrimination . Provides staff with awareness training to create a welcoming work environment for mature workers . Offers mentorship, coaching and/or networking opportunities for mature workers . Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.) . Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities) . Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.) . Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.) . Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities. Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.). Offers mentorship programs that pair members of visible minorities with experienced employees. Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorit