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Staff Solutions Engineer

Kong Inc.13 days ago
Remote
Canada
Staff

Top Benefits

Flexible time off: Take time for yourself and priorities.
Stock options: Share in company success.
U-First Fridays: 4 hours/month for learning.

About the role

Who you are

  • If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others
  • 7+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company
  • Solid understanding of cloud computing trends and open source business models
  • You are a strong listener and communicator
  • You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
  • Enthusiasm for working in a high profile, fast-paced startup culture
  • Experience with Docker/Kubernetes and other cloud native platforms
  • Experience with APIs, CI/CD automation frameworks and AI and LLM technologies

What the job involves

  • Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform
  • Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
  • Support PoCs throughout the entire evaluation process
  • Ensure 100% customer satisfaction across assigned set of accounts
  • Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs
  • Create technical documentation for DevOps, implementations, and services engagements
  • Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events
  • And any additional tasks required by manager

Benefits

  • Flexible time off: Take time to take care of yourself and the things that matter most
  • Stock options: We want you to share in our success. That's why stock options are offered to most Kongers
  • U-First Fridays: Get 4 hours a month for continuous learning with a book, podcast, or course of your choice
  • Virtual events: Stay connected with Donut chats, trivia, fitness challenges, guided meditations, and more
  • Dedicated unplug days: Silence those notifications. Enjoy some well-deserved long weekend where the entire team unplugs
  • Home office stipend: Build a home office environment tailored to support your productivity

About Kong Inc.

Software Development
501-1000

Powering the API World. No AI without APIs.

Kong enables any company to become an API-first company. Kong’s unified cloud native API platform is easy to use and works in any environment — unleashing developer productivity, automating security, and boosting performance of APIs and microservices at scale.

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