Position Summary:

Under the direction of the Shift Manager, the Supervisor, Gordon Ramsay Steak is responsible for providing front-line supervision to front of house team members. This position assists with managing daily operations, ensuring excellent service, and maintaining high standards of food and beverage quality. The role requires a hands-on leadership approach, the ability to multi-task and a commitment to delivering a superior dining experience.

Key Accountabilities:

• Assist with supervising food and beverage service, ensuring efficiency and adherence to quality standards.
• Support the service team with any queries, issues or assistance needed to maintain a superior dining experience.
• Resolve guest inquiries and complaints promptly, ensuring a positive experience.
• Assist with training, mentoring and leading team members to provide outstanding service to maintain a motivated and professional team.
• Ensure all food and beverages are prepared and presented according to Gordon Ramsay Steak standards.
• Adhere to all licensing laws, health and safety and other statutory regulations.
• Develop and cultivate strong working relationships with guests and all internal stakeholders.
• Performs other duties as assigned.

Education and Qualification Requirements:

• 2 years experience serving in a restaurant environment.
• Post-secondary certificate in hospitality and/or restaurant management is an asset.
• Exceptional customer service orientation and customer service skills.
• Possess extensive knowledge of food and wine service in a fine dining environment.
• Excellent verbal communication and interpersonal skills.
• Proficient in MS Office; prior Squirrel POS system experience is an asset.
• Highly organized with the ability to multitask and meet multiple deadlines in a fast-paced environment.
• Able to work independently and lead the activities of others.
• Ability to obtain a criminal background check
• Serving it Right or certification or the ability to obtain is required.