We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing Simplii Financial is transforming how millions of Canadians manage their money and the Digital Experience and Design team at Simplii, is at the heart of transforming how our customers interact, making a tangible impact on digital experiences.

As an integral member of Simplii’s User Experience and Design team, reporting to the Senior Director, the Senior Manager, UX Research will play a pivotal role in shaping the future of client experiences. The Sr. Manager UX Research drives the design and execution of research initiatives including usability testing, surveys, concept validation, A/B tests, and diary studies to deliver actionable insights. In this role, you will champion evidence-based decision-making, and continuously optimize UXR operations, processes, and methodologies.

At Simplii, we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote. How You’ll Succeed

• Research Execution - Design and execute a mix of qualitative and quantitative studies: usability testing, surveys, concept validation, A/B tests, diary studies, etc. Ensure research rigor aligns with strategic business objectives. Use Maze and Alida (or equivalent tools) to run remote tests, analyze data, and present insights. Develop and run our insider program—recruiting and managing a panel of engaged clients for ongoing feedback cycles. Leveraging expertise in both qualitative and quantitative methods, combined with hands-on experience in managing insider panels, will ensure ongoing feedback cycles and high-impact outcomes.
• Research Leadership - Define research priorities and allocate resources to align with strategic goals. Manage, mentor, and scale a team of UX researchers to deliver consistent, high-impact insights.
• Collaboration & Influence - Partner with product, design, analytics, content, and strategy teams to ensure research is embedded early and often. Translate findings into clear, compelling recommendations that balance user needs, business goals, and technical constraints. Lead workshops, co-design sessions, and insight-sharing forums to bring stakeholders along.
• Operations & Strategy - Build scalable research infrastructure: participant recruitment systems, governance, documentation, knowledge repositories. Advocate for evidence-based decision-making and raise research literacy across the organization. Continuously optimize tools, process, and methodology to improve throughput, rigor, and impact.

Who You Are

• You can demonstrate 7+ years of work experience in UX, product, or applied research roles, ideally in digital/tech contexts.
• You can demonstrate 2+ years of work experience in a leadership or management role overseeing research teams.
• You have a degree (or advanced diploma) in Human-Computer Interaction, Psychology, Anthropology, Behavioral Science, or related field.
• You are comfortable executing both qualitative and quantitative methods (usability tests, surveys, experiment design, statistical analysis, etc.) with hands-on experience with Maze, Alida, or similar research & survey platforms.
• You have proven experience building or managing an insider / customer panel / opt-in research community.
• You can have excellent data synthesis and storytelling skills, able to present insights clearly to senior leaders and cross-functional partners.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
• You use empathy and insight as a tool. Your research uncovers real client needs and leads to product improvements.

What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-161 Bay St., 4th

Employment Type Regular

Weekly Hours 37.5

Skills Applied Research, Data Synthesis, Quantitative Research, Research Designs, Researching, User Experience (UX) Research