At Gateway Mechanical, we’re focused on providing the best possible customer service in safe, effective, and innovative ways.

Founded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the commercial and industrial refrigeration, heating and air conditioning industry (HVACR). Attending to 40,000+ service calls per year, Gateway is the largest HVAC & Refrigeration service provider in Western Canada. Our model is comprised of local branch teams with fully qualified personnel representing HVAC, refrigeration, plumbing/gas fitting, sheet metal and electrical trades. These teams are supported by centers of excellence including professional engineers and project managers which ensures Gateway’s full technical capability is available for every project and service call.

The Position:
The Senior Service Estimator will have a strong background in Thermo Dynamics & Fluid Mechanics. The candidate is eager to become the SME in Commercial Refrigeration & able to perform estimation and project engineering.

Key Responsibilities:

Operational Excellence

• Visit work sites and conduct thorough analyses of customer requirements;
• Assist in creating solutions that meet customer needs while maintaining profitability to Gateway;
• Prepare customer estimates and proposals by analyzing drawings, plans and any related customer documents that demonstrate all benefits in proceeding with projects;
• Present business proposals alongside the Business Developer and/or Account Manager when required;
• Establish and build relationships with engineering consultants, end-user customers, suppliers and operations;
• Track estimates presented to customers within the pipeline;
• Pass over new service work opportunities to the Business Development team or to the Account Manager once project construction is complete;
• Research new technology and design to sell into new and existing markets with guidance from the Business Development team;
• Ability to apply engineering background to design and sell profitable projects;
• Other duties as required

Health, Wellness, Safety & Environment

• Champion Gateway’s Safety Culture;
• Set a personal example to promote a safe work environment & ensures that sound environmental practices are followed;
• Promote & protect conservation & biodiversity wherever possible.
• Demonstrate environmental considerations with a view at reducing the impact of operations
• Act as an example to promote a safe work environment & ensure that sound environmental practices are followed

Human Resources

• Maintain a positive tone within the team and work cooperatively through personal behavior, work contribution and the sharing of expertise and knowledge
• Act as an ambassador for Gateway Mechanical Services in all dealings with the public, management and team
• Other required duties may be assigned that fall within the parameters of the primary responsibility of the position

Competencies:

• Customer Support
  • Customer Experience Strategy
  • Customer Service
  • Customer Invoicing
  • Customer Feedback Management
  • Customer Data Management
• Strategic Planning & Execution
  • Budgeting & Forecasting
• Human Resources
  • HR Policies and Procedures
  • Workforce Planning
  • Performance Management
• Health & Safety
  • Health & Safety Policies and Procedures
• Continuous Improvement
  • Customer Journey Management
  • Customer Feedback Management
  • Change Management
• Sales
  • Pricing and Quote Management
  • Proposal Development

Minimum Requirements/Certifications

• Post-secondary degree in engineering, construction management, related area of study, or equivalent work experience;

• 3+ years of experience Commercial /Institutional Refrigeration Systems;

• Demonstrated Intermediate to Advanced level of Microsoft Office products, focusing on Excel;

• Class 5 Drivers License .

• Journeyman Refrigeration or equilvenant Certificate

• Experience in HVAC/Refrigeration estimating

Desired Requirements/Certifications

• Experience in Industrial Refrigeration;

• Professional engineer status (P.Eng);

• Lean Experience

Physical Work Conditions

• Office/ onsite setting position;
• Willingness to travel up to 60%.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign duties and responsibilities to this job at any time.