Who you are

• You have built a robust foundation of revenue metrics and processes in your past work and are excited to do it again
• 5+ years experience in Revenue Operations, Sales Operations, or related roles within a high-growth B2B SaaS environment
• Strong business acumen with leadership experience in forecasting, financial modeling, and strategic revenue planning
• Proven track record of cross-departmental process optimization with clear documentation and communication
• Strong technical understanding of customer lifecycle metrics, cohort analysis, and SaaS revenue metrics
• Has supported design & implementation of variable compensation programs that were highly effective at driving revenue growth
• Exceptional communication skills, including thoughtful data visualization and executive-level reporting
• Relentless and resourceful at overcoming data gaps and complexity with efficiency
• Experience launching new tools or systems for GTM teams and driving adoption, including Salesforce administration
• Practical experience leveraging AI tools and stays informed on emerging technologies in order to integrate relevant ones into GTM workflows

What the job involves

• We are seeking a seasoned Senior Manager of Revenue Operations who will maximize the growth potential of our Go-To-Market (GTM) activities
• At Citylitics, you will design and manage our transition to a scalable CRM that serves and connects all GTM teams, along with the processes and operations involved in the customer lifecycle
• This is a high-impact role that will see you collaborate with the Sales, Marketing, Customer Success, and Product leaders on a diverse range of initiatives
• As part of our growing Finance team, you will quantify the revenue impact of all GTM activities and advise GTM leaders on forecasting and leading indicators
• Our vision of a unified Revenue Operations system will come to life as you leverage multiple data sources and design reporting that teams readily adopt
• Architect and implement a revenue operations framework that is built on a well-designed CRM that ensures sustainable revenue growth for years to come, aligned with the company vision, market strategy and revenue growth goals
• Implement an organized and unified CRM that can scale with the company and sustain high revenue growth
• Run recurring forecast reviews with GTM leaders & company execs, including driving visibility into follow-up actions identified from forecast reviews
• Enable GTM leaders to make strategy & operational decisions based on real-time CRM data and see ROI impact of past GTM changes & decisions
• Enable Product Managers to make product strategy & roadmap decisions based on real-time CRM data and see ROI impact of past product decisions & releases
• Implement customer segmentation in CRM that aligns with the company growth direction; Contribute to customer segmentation initiatives in Dash or Pendo in order to enable measuring the revenue impact of product launches
• Design and implement daily, weekly, and monthly reporting of core RevOps metrics and forecasts that are actionable, visual, and audience-specific (executive, team leads, company-wide, GTM role specific). For example: conversion rates, pipeline velocity, CAC, LTV, GRR and NRR
• Empower GTM leaders to forecast accurately and run effective campaigns & initiatives based on reliable CRM data and insightful cohort analysis
• Review and advise on variable comp plans for GTM teams to optimize for revenue growth. Implement comp plan and SPIFFs into a Compensation Management System
• Model revenue growth scenarios to explore various visions of long-term business planning
• Other duties as assigned
• This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
• You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition

Benefits

• Flex Time, All the Time: We believed in flexible hours and work from home days before it became the norm. We encourage a flow that works best for you
• Benefits and Perks: Our benefits cover everything from your trip to the dentist to massage therapy. We offer online learning, the right hardware to succeed, and time to hang out via yoga, donut chats, Gather, and more!