Description Job title Claims Technician Build the future with us Do you enjoy administrative work while staying in close contact with people? Would you like to contribute to the mission of a company that aims to give its customers confidence and security about their future? As a Claims Technician, you will play a key role in processing claims for disability and critical illness insurance.

This position is a great opportunity to showcase your skills and reach your full potential within a caring and reliable company. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

What You Will Accomplish With Us As a claims technician, you will be at the heart of our mission. Here are your main responsibilities:

• Prepare and compile individual insurance claim files.
• Identify the elements required for analysis and follow up on missing documents.
• Enter information into the administrative system and forward complete files to analysts.
• Enter decisions and ensure their traceability.
• Contact hospitals, medical clinics, and provincial registries across Canada to obtain medical reports and follow up on them.

What Could Accelerate Your Success In This Position We are looking for someone who:

• Holds a college diploma in administration or a related field (or an equivalent combination of training and experience).
• Has at least 2 years of customer service experience in the insurance industry (a significant asset).
• Is known for their excellent organizational skills, thoroughness, and ability to manage several varied tasks simultaneously.
• Stands out for their proactivity and ability to anticipate and resolve situations.
• Is known for their collaborative spirit and openness to asking questions.
• Demonstrates an intermediate level of English, as the person will be required to communicate verbally and in writing with internal and external partners and clients on a weekly basis.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, equitable, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more! The opportunity to grow professionally through structured support for your development, with the possibility of a permanent role within the organization.

Are you known for your organizational skills and ability to quickly adapt to different work methods? Apply now and take control of your career where your talent really counts!

Not sure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—you may be a great fit for us, and we want to get to know you.