Web Specialist - 6 month Contract
About the role
This is a hybrid position based out of North York @ 243 Consumers Rd. You will work 4 days a week in office and 1 day remote.
This is a full-time 6 month Contract Opportunity with possibility of extension.
Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts, and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth is a vision to be the most innovative healthcare provider in community rehabilitation, workplace health and wellness, and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.
We are seeking an experienced Web Operations & Digital Project Specialist to support day-to-day web operations and project manage key website and digital platform initiatives through the remainder of the year.
This role will manage incoming web requests, maintain visibility across the web backlog, coordinate with internal stakeholders and external development partners, and support priority digital initiatives, including website migrations, platform enhancements, and web-facing security projects.
The ideal candidate is highly organized, comfortable managing multiple priorities across a large website portfolio, and able to translate business needs into clear requirements, tickets, timelines, and deliverables. This role will act as a key liaison between Marketing, Technology, internal stakeholders, and external web partners to ensure web requests and projects are delivered accurately, efficiently, and with appropriate governance.
Key Responsibilities:
Web Operations & Request Management
Manage incoming web requests through Zendesk and other intake channels, including bugs, content updates, redirects, new features. Triage, prioritize, assign, and track web tickets to ensure statuses, timelines, blockers, and next steps are kept up to date. Manage the web backlog across 70+ websites, including the main Lifemark.ca website and related business/unit websites. Act as the day-to-day liaison between Marketing, Technology, the web development agency, and internal stakeholders to move requests forward. Attend weekly web development agency meetings to review priorities, open tickets, blockers, timelines, and upcoming deployments.
Website Portfolio Management & Maintenance
Support ongoing maintenance and evolution of Lifemark’s website portfolio, including content updates, URL redirects, and general website support. Manage domain and web hosting migration activities for newly acquired entities, including credential tracking and coordination with Technology and external vendors. Maintain key web property documentation such as site details, access information, contacts, domain/hosting notes, and related records. Monitor and maintain operational tools and platforms, including Uptime Robot, Google Cloud Console, API usage, domain renewals, GA4 event tracking enablement, and internal site search. Track and flag recurring issues, technical debt, platform risks, and operational gaps across the web portfolio.
Digital Project Management
Project manage priority website and digital initiatives through year-end, including website migrations, platform enhancements, and web-facing security projects. Coordinate legacy website migrations onto the Drupal multisite platform, including planning, requirements gathering, content coordination, QA, stakeholder review, deployment, and post-launch validation. Create and maintain project plans, timelines, milestones, deliverables, site maps, requirements documents, and status updates. Coordinate with content, design, translation, Technology, business stakeholders, external development partners, and third-party platforms to keep projects moving. Track agency estimates, hours, budget impacts, approvals, dependencies, risks, and resourcing constraints, escalating issues clearly when needed.
Web Governance, QA & Release Support
Support web deployment governance, including deployment ticket tracking, release readiness, stakeholder approvals, validation testing, and post-production checks. Perform testing and validation before production releases to confirm work has been completed accurately and aligns with requirements. Coordinate release timing and communications with the web development agency, Technology, Marketing stakeholders, and business owners. Act as a Marketing point of contact for web-related Technology and IT Security requests and projects, including security scans, remediation items, infrastructure changes, and access needs.
What we're looking for:
3-5 years of experience managing web operations, website requests, or digital project delivery in a multi-site or multi-brand environment. Strong project management skills, including managing timelines, deliverables, dependencies, stakeholder feedback, budgets, and vendor coordination. Experience working with web development agencies, Technology teams, and cross-functional Marketing stakeholders. Hands-on experience managing or supporting websites in Drupal is required; experience with Drupal multisite environments is strongly preferred. Experience using ticketing and project management tools such as Zendesk, Azure DevOps, BugHerd, or similar platforms. Comfortable coordinating QA, testing, release readiness, deployment validation, and post-launch support. Strong understanding of website maintenance, redirects, content updates, domains, hosting, analytics tracking, and web governance. Strong communication skills, with the ability to document requirements, summarize status, and escalate issues clearly.
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca
About Lifemark Health Group
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country.
We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields.
We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services.
Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark.
We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work.
Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019.
You belong here. Join our team!
Similar Jobs
Web Specialist - 6 month Contract
About the role
This is a hybrid position based out of North York @ 243 Consumers Rd. You will work 4 days a week in office and 1 day remote.
This is a full-time 6 month Contract Opportunity with possibility of extension.
Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts, and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth is a vision to be the most innovative healthcare provider in community rehabilitation, workplace health and wellness, and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.
We are seeking an experienced Web Operations & Digital Project Specialist to support day-to-day web operations and project manage key website and digital platform initiatives through the remainder of the year.
This role will manage incoming web requests, maintain visibility across the web backlog, coordinate with internal stakeholders and external development partners, and support priority digital initiatives, including website migrations, platform enhancements, and web-facing security projects.
The ideal candidate is highly organized, comfortable managing multiple priorities across a large website portfolio, and able to translate business needs into clear requirements, tickets, timelines, and deliverables. This role will act as a key liaison between Marketing, Technology, internal stakeholders, and external web partners to ensure web requests and projects are delivered accurately, efficiently, and with appropriate governance.
Key Responsibilities:
Web Operations & Request Management
Manage incoming web requests through Zendesk and other intake channels, including bugs, content updates, redirects, new features. Triage, prioritize, assign, and track web tickets to ensure statuses, timelines, blockers, and next steps are kept up to date. Manage the web backlog across 70+ websites, including the main Lifemark.ca website and related business/unit websites. Act as the day-to-day liaison between Marketing, Technology, the web development agency, and internal stakeholders to move requests forward. Attend weekly web development agency meetings to review priorities, open tickets, blockers, timelines, and upcoming deployments.
Website Portfolio Management & Maintenance
Support ongoing maintenance and evolution of Lifemark’s website portfolio, including content updates, URL redirects, and general website support. Manage domain and web hosting migration activities for newly acquired entities, including credential tracking and coordination with Technology and external vendors. Maintain key web property documentation such as site details, access information, contacts, domain/hosting notes, and related records. Monitor and maintain operational tools and platforms, including Uptime Robot, Google Cloud Console, API usage, domain renewals, GA4 event tracking enablement, and internal site search. Track and flag recurring issues, technical debt, platform risks, and operational gaps across the web portfolio.
Digital Project Management
Project manage priority website and digital initiatives through year-end, including website migrations, platform enhancements, and web-facing security projects. Coordinate legacy website migrations onto the Drupal multisite platform, including planning, requirements gathering, content coordination, QA, stakeholder review, deployment, and post-launch validation. Create and maintain project plans, timelines, milestones, deliverables, site maps, requirements documents, and status updates. Coordinate with content, design, translation, Technology, business stakeholders, external development partners, and third-party platforms to keep projects moving. Track agency estimates, hours, budget impacts, approvals, dependencies, risks, and resourcing constraints, escalating issues clearly when needed.
Web Governance, QA & Release Support
Support web deployment governance, including deployment ticket tracking, release readiness, stakeholder approvals, validation testing, and post-production checks. Perform testing and validation before production releases to confirm work has been completed accurately and aligns with requirements. Coordinate release timing and communications with the web development agency, Technology, Marketing stakeholders, and business owners. Act as a Marketing point of contact for web-related Technology and IT Security requests and projects, including security scans, remediation items, infrastructure changes, and access needs.
What we're looking for:
3-5 years of experience managing web operations, website requests, or digital project delivery in a multi-site or multi-brand environment. Strong project management skills, including managing timelines, deliverables, dependencies, stakeholder feedback, budgets, and vendor coordination. Experience working with web development agencies, Technology teams, and cross-functional Marketing stakeholders. Hands-on experience managing or supporting websites in Drupal is required; experience with Drupal multisite environments is strongly preferred. Experience using ticketing and project management tools such as Zendesk, Azure DevOps, BugHerd, or similar platforms. Comfortable coordinating QA, testing, release readiness, deployment validation, and post-launch support. Strong understanding of website maintenance, redirects, content updates, domains, hosting, analytics tracking, and web governance. Strong communication skills, with the ability to document requirements, summarize status, and escalate issues clearly.
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca
About Lifemark Health Group
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country.
We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields.
We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services.
Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark.
We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work.
Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019.
You belong here. Join our team!