About the role
Title
Guest Services
Reports To
Slot Supervisor
Summary:
The Customer Service Agent is required to have a pleasant, polite, energetic and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick, and have the ability to multitask.
Core Competencies
- Customer Service
- Teamwork and Cooperation
- Interpersonal Awareness
- Communication
Job Duties:
- Greeting guests as they arrive at the Coat Check
- General coat check duties
- Making announcements over the intercom
- Interacting with guests and responding graciously to inquiries regarding services and features of the casino
- Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
- Responsible for selling Casino merchandise and other items
- Providing information about upcoming casino events
- Other related service duties or responsibilities may be assigned based on business requirements.
- Ability to stand for long periods of time
Education & Experience
- Customer Experience considered an asset
- Lottery ticket sales experience considered an asset
Requirements
- Able to maintain security clearance
- Must be available to work days, evenings and weekends
- Fluent in the English language
- Have reliable means of transportation
- The schedule for this position may vary and require the ability to work shift work, late nights, evenings, overnights, weekends and holidays.
- A team player who is willing to learn new skills
- Energetic with a great personality and sense of humor
- Be approachable and hospitable
- Enjoy working in a fast-paced environment with a variety of customers
- Process high standards in customer service
Work Conditions
- Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverages
- Must be able to stand for 8-hour periods
- Must be able to bend to reach shelves
- Must be able to carry a serving tray with drinks/food
- Must be able to carry out light cleaning duties
- Must be available to work all shifts including evenings, weekends and holiday
- Must be able to work in a fast-paced working environment
Not the right fit? Search for Guest Services jobs in Calgary, AB
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!
Similar jobs you might like
About the role
Title
Guest Services
Reports To
Slot Supervisor
Summary:
The Customer Service Agent is required to have a pleasant, polite, energetic and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick, and have the ability to multitask.
Core Competencies
- Customer Service
- Teamwork and Cooperation
- Interpersonal Awareness
- Communication
Job Duties:
- Greeting guests as they arrive at the Coat Check
- General coat check duties
- Making announcements over the intercom
- Interacting with guests and responding graciously to inquiries regarding services and features of the casino
- Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
- Responsible for selling Casino merchandise and other items
- Providing information about upcoming casino events
- Other related service duties or responsibilities may be assigned based on business requirements.
- Ability to stand for long periods of time
Education & Experience
- Customer Experience considered an asset
- Lottery ticket sales experience considered an asset
Requirements
- Able to maintain security clearance
- Must be available to work days, evenings and weekends
- Fluent in the English language
- Have reliable means of transportation
- The schedule for this position may vary and require the ability to work shift work, late nights, evenings, overnights, weekends and holidays.
- A team player who is willing to learn new skills
- Energetic with a great personality and sense of humor
- Be approachable and hospitable
- Enjoy working in a fast-paced environment with a variety of customers
- Process high standards in customer service
Work Conditions
- Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverages
- Must be able to stand for 8-hour periods
- Must be able to bend to reach shelves
- Must be able to carry a serving tray with drinks/food
- Must be able to carry out light cleaning duties
- Must be available to work all shifts including evenings, weekends and holiday
- Must be able to work in a fast-paced working environment
Not the right fit? Search for Guest Services jobs in Calgary, AB
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!