Role Type: Contract

Duration: 12-month Contract

Location: Ottawa, ON, Canada

Work Model: Hybrid, min. 2 days a week

Effective: August 2025

About Us REALTOR.ca is a cornerstone of Canada’s real estate market, dedicated to helping millions of Canadians find attainable housing across the country. As the leading real estate platform in Canada, we offer the most comprehensive listings and resources to assist consumers in finding their dream homes.

At REALTOR.ca, we are committed to supporting REALTOR® members’ businesses and fostering consumer trust and loyalty. Our dedication to delivering value and continuously adapting to market demands ensures that REALTOR.ca is more than just a listing service- it is the heart of the Canadian real estate experience.

Join us and be a part of a team that is at the forefront of the real estate industry, making a significant impact on the lives of Canadians every day.

Position Overview We are seeking a strategic and experienced Business Systems Analyst to help shape the future of REALTOR.ca’s mobile applications. As a key analytical leader on our team, you will work cross-functionally to assess business needs, translate them into clear technical requirements, and champion solutions that improve operational efficiency and user experience. Your portfolio would include REALTOR.ca’s two mobile application brands: our consumer-focused and member-focused apps. Your contributions will directly empower millions of Canadians on their journey to find their dream homes, while enabling our teams to work smarter and faster through well-aligned systems.

Core Competencies:

• Requirements Elicitation & Documentation : Expert in organizing and leading stakeholder workshops to gather, analyze, and document functional and non-functional requirements that align business goals with technical capabilities.
• Portfolio Understanding : Ability to immerse in product portfolios, understand objectives and challenges, and develop strategic approaches that drive business outcomes through full SDLC support-from ideation to release and maintenance.
• Gap Analysis & Solution Design : Proficient in identifying gaps between current-state systems and desired future-state capabilities, and in recommending practical, sustainable solutions.
• Scope Assessment & Feasibility Analysis : Skilled in evaluating project scope and feasibility, contributing meaningfully to planning and prioritization activities.
• Business-Technology Liaison : Acts as a collaborative bridge between business stakeholders, developers, QA, and external partners to ensure shared understanding and alignment across all phases of the project lifecycle.
• Agile Development Practices : Deep understanding of Agile methodologies with the ability to create clear, incremental user stories and acceptance criteria, and to work in fast-paced, iterative development cycles.
• Mobile App Domain Knowledge : Familiar with mobile application design and development principles for Android and iOS, including platform-specific constraints, UI conventions, performance tuning, and release workflows.
• Process & System Modelling : Proficient in developing artifacts such as Entity Relationship Diagrams (ERDs), business workflows, and system/process flow diagrams to visually communicate technical and business processes.
• Data Analysis & SQL Proficiency : Capable of writing and executing SQL queries to extract and analyze data, support decision-making, and validate system functionality through data insights.
• IT Security & Architecture Awareness : Contributes to the adoption of IT security best practices and participates in architecture and system design discussions to ensure alignment with enterprise standards.
• Critical Thinking & Root Cause Analysis : Able to dissect complex problems, uncover underlying causes, and recommend robust, long-term solutions beyond surface-level fixes.
• Data-Driven Decision Support : Skilled in interpreting data patterns and trends to support product recommendations, feature prioritization, and business strategy refinement.
• Systems Thinking : Demonstrates the ability to conceptualize systems holistically, understand interdependencies, and anticipate downstream impacts of proposed changes.
• Stakeholder Engagement : Adept at managing diverse stakeholder relationships, aligning expectations, and ensuring active collaboration across cross-functional teams.
• Facilitation & Consensus Building : Experienced in leading effective meetings and workshops that drive clarity, resolve ambiguities, and facilitate collaborative decision-making.
• Clear & Adaptive Communication : Communicates complex information clearly and appropriately, adjusting tone and content for both technical and non-technical audiences.
• Professional Documentation : Delivers precise, structured documentation- from business requirements to functional specifications-that serves as a reliable source of truth throughout the project lifecycle. Influencing

Skills & Qualifications

• Education & Experience:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (Master’s degree is an asset).

• 5+ years of experience in a technical discipline, Business Systems Analyst or in a similar role, ideally within a product-centric or Agile software development environment.

• Technical Proficiency:

• Demonstrated understanding of software design, implementation, and deployment processes, for mobile products, Including:

• Requirements gathering

• Privacy and security considerations

• Process improvement and change management

• Issue management

• Training development and delivery

• Operational support planning

• Experience using project management tools such as Azure DevOps, Jira or similar agile project tracking and documentation tools.

• Communication:

• Exceptional verbal and written communication skills, with the ability to engage both technical and non-technical stakeholders.

• Proficient in written and spoken English.

• Strong facilitation, negotiation, and conflict-resolution abilities.

About the Team: We are a diverse and talented group of professionals passionate about technology and innovation. We value collaboration, creativity, and continuous learning. As a part of the development team, you will join a supportive team that encourages knowledge sharing and professional growth. We foster a positive and inclusive work environment where all team members’ contributions are valued.

Company Culture: At REALTOR.ca, we pride ourselves on our dynamic and inclusive company culture. We believe that a great workplace is built on mutual respect, open communication, and a shared commitment to excellence. Our team enjoys a flexible work environment that promotes work-life balance, with options for remote work and flexible hours. We also offer opportunities for professional development and career advancement, ensuring that our employees can grow alongside the company.

We thank all applicants for their interest; however, only those under consideration for the role will be contacted.

At REALTOR.ca, we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs. As an equal opportunity employer, we value the unique perspectives and experiences that each team member brings.