Top Benefits
About the role
Job Description
Dr.Bill Overview
Dr.Bill is an RBCx Portfolio company working to take the pain out of medical billing and get physicians paid accurately. We serve a variety of clients from clinics to hospitals and focus on delivering white glove service with a team of experienced billing agents. We are a high-growth company currently serving over 8,000 physicians across Ontario, British Columbia and Alberta.
As a part of RBCx, we pursue big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong.
What is the opportunity?
We're seeking a highly skilled Strategic Account Coordinator to join our team and play a key role in driving client success. In this role, you will have the chance to leverage your exceptional communication skills, and client-focused mindset to deliver tailored solutions that meet the unique needs of each client. You will have the opportunity to make a significant impact on their business by ensuring a seamless onboarding experience to our MDBilling and Dr.Bill platforms.
If you're a motivated and results-driven professional with a passion for building strong relationships and driving client satisfaction, we want to hear from you. This is a fantastic opportunity to join a dynamic team and contribute to the growth and success of our organization.
What will you do?
- Work directly with high value clients and serve as one of the primary points of contact for clients from sales hand-over to steady-state billing
- Manage the onboarding lifecycle, including setting up client accounts, providing training, and troubleshooting issues
- Collaborate with various teams, such as sales, account management, and customer success, to meet client needs and expectations
- Track and communicate client progress, including meeting key milestones and addressing challenges
- Collect and analyze client feedback to identify areas for improvement and refining processes to optimize the onboarding experience
- Support the day-to-day delivery of our Account Management offering by helping to open new accounts, escalating client issues to various teams, etc.
- Assist in the delivery of client value through billing data and insights, helping to drive informed decision-making and optimize client business goals.
- The goal is to ensure client satisfaction, drive adoption of the platform, and provide measurable value realization. The ideal candidate should have strong communication and the drive to learn two new billing platforms, be able to work cross-functionally, and be highly adaptable.
What do you need to succeed?
Must-Have:
- 3+ years onboarding new clients with everything from platform training, to account creation and beyond
- 2+ years experience working in medical clinic or hospital administration settings, including direct experience submitting or managing medical billing
- Experience with managing or playing a key role in ambiguous projects
- Proven track record of delivering exceptional client experiences and having a client-centric approach
- Ability to be resourceful, learn independently, and solve problems without clearly defined answers
- Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, internal stakeholders, and cross-functional teams to ensure seamless collaboration, and timely issue resolution
- Desire to contribute to a supportive and ambitious team environment. We are looking for someone who thrives in a diverse and inclusive culture
- Ability to learn quickly and absorb new concepts, technologies, and processes, with a strong capacity for self-directed learning and adaptation in dynamic environment
Nice to Have:
- Experience with the MDBilling.ca or Dr.Bill platforms
- Knowledge of the hospital networks and health ministries is considered an asset
- Experience with any of the following tools is also beneficial: Microsoft Excel, Tableau, Metabase
- Experience creating custom training plans and client billing reports
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
#RBCx
Job Skills
Active Learning, Adaptability, Administrative Organization, Billing, Client Satisfaction, Collaboration, Communication, Continuous Improvement, Customer Accounts, Customer Success, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Onboarding, Problem Solving, Product Services, Teamwork, Troubleshooting
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-16
Application Deadline:
2025-10-17
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
Dr.Bill Overview
Dr.Bill is an RBCx Portfolio company working to take the pain out of medical billing and get physicians paid accurately. We serve a variety of clients from clinics to hospitals and focus on delivering white glove service with a team of experienced billing agents. We are a high-growth company currently serving over 8,000 physicians across Ontario, British Columbia and Alberta.
As a part of RBCx, we pursue big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong.
What is the opportunity?
We're seeking a highly skilled Strategic Account Coordinator to join our team and play a key role in driving client success. In this role, you will have the chance to leverage your exceptional communication skills, and client-focused mindset to deliver tailored solutions that meet the unique needs of each client. You will have the opportunity to make a significant impact on their business by ensuring a seamless onboarding experience to our MDBilling and Dr.Bill platforms.
If you're a motivated and results-driven professional with a passion for building strong relationships and driving client satisfaction, we want to hear from you. This is a fantastic opportunity to join a dynamic team and contribute to the growth and success of our organization.
What will you do?
- Work directly with high value clients and serve as one of the primary points of contact for clients from sales hand-over to steady-state billing
- Manage the onboarding lifecycle, including setting up client accounts, providing training, and troubleshooting issues
- Collaborate with various teams, such as sales, account management, and customer success, to meet client needs and expectations
- Track and communicate client progress, including meeting key milestones and addressing challenges
- Collect and analyze client feedback to identify areas for improvement and refining processes to optimize the onboarding experience
- Support the day-to-day delivery of our Account Management offering by helping to open new accounts, escalating client issues to various teams, etc.
- Assist in the delivery of client value through billing data and insights, helping to drive informed decision-making and optimize client business goals.
- The goal is to ensure client satisfaction, drive adoption of the platform, and provide measurable value realization. The ideal candidate should have strong communication and the drive to learn two new billing platforms, be able to work cross-functionally, and be highly adaptable.
What do you need to succeed?
Must-Have:
- 3+ years onboarding new clients with everything from platform training, to account creation and beyond
- 2+ years experience working in medical clinic or hospital administration settings, including direct experience submitting or managing medical billing
- Experience with managing or playing a key role in ambiguous projects
- Proven track record of delivering exceptional client experiences and having a client-centric approach
- Ability to be resourceful, learn independently, and solve problems without clearly defined answers
- Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, internal stakeholders, and cross-functional teams to ensure seamless collaboration, and timely issue resolution
- Desire to contribute to a supportive and ambitious team environment. We are looking for someone who thrives in a diverse and inclusive culture
- Ability to learn quickly and absorb new concepts, technologies, and processes, with a strong capacity for self-directed learning and adaptation in dynamic environment
Nice to Have:
- Experience with the MDBilling.ca or Dr.Bill platforms
- Knowledge of the hospital networks and health ministries is considered an asset
- Experience with any of the following tools is also beneficial: Microsoft Excel, Tableau, Metabase
- Experience creating custom training plans and client billing reports
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
#RBCx
Job Skills
Active Learning, Adaptability, Administrative Organization, Billing, Client Satisfaction, Collaboration, Communication, Continuous Improvement, Customer Accounts, Customer Success, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Onboarding, Problem Solving, Product Services, Teamwork, Troubleshooting
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-16
Application Deadline:
2025-10-17
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.