Service Designer - Senior
About the role
Service Designer(s) will primarily work remotely; however, are expected to attend meetings or work sessions often (i.e. quarterly) in Edmonton on reasonable notice from the Province. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton will be at no cost to the Province.
Job Description : The Service Designer(s) will be required on a full time basis working across two (2) to three (3) projects. Time, location and frequency of work will vary depending on the needs of the particular project. At the end of each term, it is expected that the Service Designer(s) may work a maximum of 1,960 hours, unless otherwise agreed upon with the Province. However, a Service Designer may be required to work fewer or more hours depending on the nature and needs of their work, as directed by the Province.
Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project: • Integration of human-centred design methods into program review and digital transformation projects. • Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens. • Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions. • Based on user and GoA needs, goals, priorities, and opportunities, a plan for and delivery of: • user and behavioral field research; • co-design workshops; • prototype design and testing; • concept testing • journey map and service blueprint development; • process mapping; • service prototyping; • user story mapping and creation • usability testing; • service performance measurement, analysis, and reporting; and • strategy and roadmap documents or diagrams. • A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics. • A plan for the integration of specific design and development work into the overall service experience and measurement of results. • Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management. • A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.
The Province and the Supplier shall determine changes to Services and Materials as required. The Province and the Supplier will determine changes to Services and Materials through the Artifacts.
Skill Matrix: Skill Amount of Experience Total Years Last used Duration - Experience with service design research and outputs. 2 Years Duration - Experience working within a cross-functional product team in an Agile environment 2 Years Duration - Experience planning, conducting, and analyzing findings from, creating representations of and reporting on quality field research. 2 Years Duration - Experience planning, conducting, and analyzing findings from, creating representations of,and reporting on co-design workshops with service users. 3 Years Duration - Experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems. 1 Years Duration - Experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping. 2 Years Duration - Experience working with change management, policy changes, staffing changes, or other organizational changes as part of the service transformation and implementation 2 Years Duration - Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the GoA. 2 Years
About Solomons International
Solomons International is a Pennsylvania-based company founded in 2004, specializing in IT and AI solutions. They provide a range of services including ERP consulting, AI product development, IT staffing, and training programs. Their offerings encompass managed services, product innovation, and consulting services aimed at solving critical business problems through technology.
Service Designer - Senior
About the role
Service Designer(s) will primarily work remotely; however, are expected to attend meetings or work sessions often (i.e. quarterly) in Edmonton on reasonable notice from the Province. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton will be at no cost to the Province.
Job Description : The Service Designer(s) will be required on a full time basis working across two (2) to three (3) projects. Time, location and frequency of work will vary depending on the needs of the particular project. At the end of each term, it is expected that the Service Designer(s) may work a maximum of 1,960 hours, unless otherwise agreed upon with the Province. However, a Service Designer may be required to work fewer or more hours depending on the nature and needs of their work, as directed by the Province.
Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project: • Integration of human-centred design methods into program review and digital transformation projects. • Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens. • Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions. • Based on user and GoA needs, goals, priorities, and opportunities, a plan for and delivery of: • user and behavioral field research; • co-design workshops; • prototype design and testing; • concept testing • journey map and service blueprint development; • process mapping; • service prototyping; • user story mapping and creation • usability testing; • service performance measurement, analysis, and reporting; and • strategy and roadmap documents or diagrams. • A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics. • A plan for the integration of specific design and development work into the overall service experience and measurement of results. • Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management. • A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.
The Province and the Supplier shall determine changes to Services and Materials as required. The Province and the Supplier will determine changes to Services and Materials through the Artifacts.
Skill Matrix: Skill Amount of Experience Total Years Last used Duration - Experience with service design research and outputs. 2 Years Duration - Experience working within a cross-functional product team in an Agile environment 2 Years Duration - Experience planning, conducting, and analyzing findings from, creating representations of and reporting on quality field research. 2 Years Duration - Experience planning, conducting, and analyzing findings from, creating representations of,and reporting on co-design workshops with service users. 3 Years Duration - Experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems. 1 Years Duration - Experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping. 2 Years Duration - Experience working with change management, policy changes, staffing changes, or other organizational changes as part of the service transformation and implementation 2 Years Duration - Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the GoA. 2 Years
About Solomons International
Solomons International is a Pennsylvania-based company founded in 2004, specializing in IT and AI solutions. They provide a range of services including ERP consulting, AI product development, IT staffing, and training programs. Their offerings encompass managed services, product innovation, and consulting services aimed at solving critical business problems through technology.