General Manager
Remote
United States, Canada
$127,800 - $142,000/yearly
Senior Level
Top Benefits
Remote-first work model
Company equity
Health, dental, vision, mental health, and life insurance for you and family
About the role
Who you are
- 8+ years of experience in operations, client management, or general management, ideally in a growth-stage or service-driven organization
- At least 2 years of team leadership experience managing high performance teams, with a demonstrated ability to hire, manage, coach, and inspire performance across cross-functional teams, in a remote environment
- Financial and business acumen, including owning P&L and market performance including revenue growth and budgets
- Strong analytical capabilities, with proven experience using data to inform decisions, drive improvements, and solve operational challenges
- Exceptional communication skills, with the ability to influence across all levels of the organization and build trust with external Partners
- Adaptability and decisiveness in fast-paced, dynamic environments, self-starter
- Graduate degree (MBA, MPP, MPH, or equivalent) preferred
- Experience supporting or working with small business owners or distributed workforces. You may have a background in operations in a healthcare environment or broader experience consulting, operations, technology or business development
What the job involves
- As a General Manager, Operations you will lead the success of a market, comprising multiple service territories
- You’ll manage a high-performing team focused on delivering exceptional service to Clients, Care Pros, and Partners
- In this role, you'll serve as a key driver of operational effectiveness, team performance, and Partner satisfaction—all while bringing a strong analytical mindset to strategy and execution
- You will be accountable for the quality and growth outcomes for your markets
- Market Leadership: Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your markets meet growth and quality objectives
- Team Management: Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth
- Partner Success: Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth
- Operational Strategy: Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and market scalability
- Analytical Insight: Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement
- P&L Accountability: While you won’t directly own the full P&L, you will be accountable for financial performance - hitting topline growth numbers for your markets and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety
- Take ownership of escalated client service issues: driving resolution strategies that turn negative experiences into long-term retention opportunities for clients by directly managing clients most likely to churn (estimated at ~5% of your book)
- Cross-Functional Collaboration: Work closely with HQ teams, providing input into strategic decisions and advocating for your market's needs and opportunities
Benefits
- Remote-First Work Model
- Company Equity
- Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
- 401k Matching
- Generous Vacation Policy
- Corporate Giving & Volunteering Programs
- Paid Parental Leave
About Honor
Hospitals and Health Care
1001-5000
Honor is changing the way we care for our parents. Founded in 2014, the San Francisco–based company brings workforce management and technology expertise together with high-touch, personalized care to improve the in-home care experience. Since launching the Honor Care Network in 2017, Honor has partnered with a growing roster of independently owned home care agencies to deliver reliable, transparent, and high-quality care. The Honor Care Network currently provides non-medical home care services to families in more than 800 cities and towns across the United States. For more information, visit www.joinhonor.com.
General Manager
Remote
United States, Canada
$127,800 - $142,000/yearly
Senior Level
Top Benefits
Remote-first work model
Company equity
Health, dental, vision, mental health, and life insurance for you and family
About the role
Who you are
- 8+ years of experience in operations, client management, or general management, ideally in a growth-stage or service-driven organization
- At least 2 years of team leadership experience managing high performance teams, with a demonstrated ability to hire, manage, coach, and inspire performance across cross-functional teams, in a remote environment
- Financial and business acumen, including owning P&L and market performance including revenue growth and budgets
- Strong analytical capabilities, with proven experience using data to inform decisions, drive improvements, and solve operational challenges
- Exceptional communication skills, with the ability to influence across all levels of the organization and build trust with external Partners
- Adaptability and decisiveness in fast-paced, dynamic environments, self-starter
- Graduate degree (MBA, MPP, MPH, or equivalent) preferred
- Experience supporting or working with small business owners or distributed workforces. You may have a background in operations in a healthcare environment or broader experience consulting, operations, technology or business development
What the job involves
- As a General Manager, Operations you will lead the success of a market, comprising multiple service territories
- You’ll manage a high-performing team focused on delivering exceptional service to Clients, Care Pros, and Partners
- In this role, you'll serve as a key driver of operational effectiveness, team performance, and Partner satisfaction—all while bringing a strong analytical mindset to strategy and execution
- You will be accountable for the quality and growth outcomes for your markets
- Market Leadership: Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your markets meet growth and quality objectives
- Team Management: Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth
- Partner Success: Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth
- Operational Strategy: Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and market scalability
- Analytical Insight: Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement
- P&L Accountability: While you won’t directly own the full P&L, you will be accountable for financial performance - hitting topline growth numbers for your markets and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety
- Take ownership of escalated client service issues: driving resolution strategies that turn negative experiences into long-term retention opportunities for clients by directly managing clients most likely to churn (estimated at ~5% of your book)
- Cross-Functional Collaboration: Work closely with HQ teams, providing input into strategic decisions and advocating for your market's needs and opportunities
Benefits
- Remote-First Work Model
- Company Equity
- Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
- 401k Matching
- Generous Vacation Policy
- Corporate Giving & Volunteering Programs
- Paid Parental Leave
About Honor
Hospitals and Health Care
1001-5000
Honor is changing the way we care for our parents. Founded in 2014, the San Francisco–based company brings workforce management and technology expertise together with high-touch, personalized care to improve the in-home care experience. Since launching the Honor Care Network in 2017, Honor has partnered with a growing roster of independently owned home care agencies to deliver reliable, transparent, and high-quality care. The Honor Care Network currently provides non-medical home care services to families in more than 800 cities and towns across the United States. For more information, visit www.joinhonor.com.