Where education meets innovation. At Circuit Stream, we offer skill-based, online programs for adults ready to upskill or reskill and an innovative summer camp experience for youth in fields like technology, design, and business. We partner with the best universities in North America to deliver hands-on, applied learning that opens doors to future opportunities. Whether you're building your career or helping others build theirs, you’ll thrive in a fast-paced environment that values innovation, results, personal growth, and a collaborative team culture.
We are seeking a passionate Customer Experience Coordinator to join our team at Circuit Stream. This is an entry/junior role for someone who enjoys delivering an exceptional experience throughout the customer/student journey. Your focus will be on ensuring efficiency and effective communication at every touchpoint, enabling students to succeed in their educational pursuits. You will be responsible for handling support tickets from adult learners and from parents of youth learners, and ensuring that students have access to the tools and resources they need to succeed.

In this role, you will work closely with the Education team and other cross-functional teams to identify opportunities to enhance the student experience, and recommend and implement initiatives to drive student retention as they progress through their courses.
Note: This role will be based fully in-office 5 days per week.
What You’ll Be Doing

• Monitor and improve systems and processes, including the Learning Management System and Hubspot email workflows, to ensure efficient and effective delivery of student programs, including: onboarding, offboarding, student communication, and support inquiries.

• Manage student email communications and tickets by providing timely responses and create communication workflows for upcoming intakes to deliver essential course information and support student readiness.

• Maintain an active presence in Circuit Stream’s community on Discord, by engaging with community members, fostering dialogue, and monitoring activity.

• Proactively identify potential issues in the student journey, from onboarding to course completion, and develop strategies to enhance the student experience and student engagement.

• Implement solutions based on analysis of student feedback, data and other insights that can improve student success and engagement.

• Coordinate student withdrawal and deferral requests, and develop retention initiatives to reduce withdrawals from our programs.

• Support initiatives that contribute to key results for student experience including student/alumni engagement and course completion.

What We're Looking For

• Degree in relevant area of study (Human Resources, International Relations, Business Administration, Marketing, Education, etc.)

• Strong interpersonal and communication skills, with the ability to interact effectively with students from diverse backgrounds

• Demonstrated ability to understand and leverage data to identify trends, assess processes, and make informed decisions that drive continual improvement and efficiency.

• Must possess a strong orientation towards systems and processes

• Experience with Hubspot (or similar CRM) is desirable and experience with an LMS system is also desirable.

• 1-2 years of experience in customer experience or student support roles.

What's In It For You

• Integral member of a fast-growing team and company

• Compensation in line with skills and experience: this is an Individual Contributor, Junior role with salary range $50,000 to $60,000

• The opportunity to work in a dynamic, fast-paced marketing team, with other creative and like-minded professionals

• Catered team lunches every Friday

• Access to private gym at the office

• Fun team-building activities and annual off-sites

• Access to training & development fund for courses or workshops.

Our Values (Part of everything we do!)

• Curiosity: We believe in asking questions, listening to new ideas, and gathering feedback from our teammates and community, as their voices form the foundation of our work.
• Courage: To achieve great things requires accepting the risk of getting things wrong. We embrace this attitude and believe it’s a mindset necessary to succeed and innovate.
• Ownership: We believe that how you do anything is how you do everything. We hold ourselves accountable to the highest standards and ensure our team and community can rely on us to deliver our absolute best at all times.
• Bias for Action: We move quickly and take action. We put our work out there early and often, knowing that we will iterate and improve over time. We value speed and keeping pace with innovation.
• Objective: When making decisions, we lead with data before opinions. Data creates transparency and alignment towards work with the largest impact.
• Open: We believe that fostering an open mindset where new ideas and perspectives from all backgrounds can be shared and exchanged is vital to realizing the enormous potential of ourselves and our collective ambition.
• Learner First: We stay grounded to the student's needs. When faced with a challenge, we start with the student and work backwards.

Click Apply, provide your resume, and a short 2-3 minute video introducing yourself. We look forward to hearing from you!
We’re committed to creating an inclusive and respectful workplace where diverse backgrounds and perspectives are celebrated. What makes us different makes us stronger. If this sounds like the kind of place where you’d thrive, apply today.