Senior Deskside Analyst / Desktop Support Analyst
About the role
SSCL is seeking an experienced Senior Deskside Analyst / Desktop Support Analyst to provide onsite and remote technical support in a professional enterprise environment.
The successful candidate will troubleshoot hardware, software, network, user-access, and endpoint-security issues while supporting desktops, laptops, Microsoft technologies, and other workplace systems. This role is ideal for a technically skilled professional with strong troubleshooting, communication, and customer-service abilities.
Responsibilities
Provide onsite, deskside, and remote technical support to end users. Troubleshoot hardware, software, Microsoft 365, network, VPN, printer, peripheral, and user-access issues. Install, configure, deploy, and maintain desktops, laptops, mobile devices, and approved applications. Manage incidents and service requests through IT ticketing systems. Support Active Directory, user accounts, authentication, permissions, and endpoint security. Assist with device deployments, system upgrades, software updates, and technology rollouts. Maintain accurate technical documentation and resolution records. Escalate complex technical and cybersecurity issues when required.
Qualifications
Minimum 2 years of relevant experience in deskside support, desktop support, technical support, or a related IT role. Post-secondary education or training in Information Technology, Computer Science, Cybersecurity, Computer Systems, or a related field, or an equivalent combination of relevant education, certifications, and experience. Hands-on experience with Windows, Microsoft 365, Active Directory, TCP/IP, VPNs, wireless networks, and IT ticketing systems. Knowledge of cybersecurity, endpoint protection, identity and access management, and security-incident escalation. Relevant IT, cybersecurity, or ITIL certifications are considered an asset. Strong troubleshooting, communication, organizational, and customer-service skills.
How to Apply
Interested candidates should submit a current résumé highlighting their relevant education, certifications, technical skills, and professional experience to mo@sscl.solutions.
SSCL is committed to providing equal employment opportunities and welcomes applications from qualified candidates. Only candidates selected for further consideration will be contacted.
Not the right fit? Search for Deskside Analyst / Desktop Support Analyst jobs in Ottawa, Ontario, Canada
About Space Strategies Consulting Ltd
We are innovators, bringing forward creative solutions & disruptive capabilities to meet the most pressing civil, commercial & national security challenges in the aerospace, near-space & space domains.
Based in Ottawa, Canada’s Capital, we know the key government organizations that use, promote & regulate the air and space domains. We bring government together with industry & academia to lead the aerospace innovation community. We excel at creating novel multi-disciplinary teams that provide holistic analysis of complex problems & deliver unique, often space-enabled, solutions for a wide range of today’s urgent global challenges. Our experienced, widely respected leadership & young, accomplished scientists, engineers & policy analysts are ready to innovate with you to realize new possibilities.
We Do: Research & Analysis | Advisory & Operations | Product Design, Development & Commercialization.
Our expertise is in: Space Tech & Applications C4ISR Satellite Communications National Security & Defence Remote Sensing Energy & Power Production Space Regulations & Enablement
Similar Jobs
Senior Deskside Analyst / Desktop Support Analyst
About the role
SSCL is seeking an experienced Senior Deskside Analyst / Desktop Support Analyst to provide onsite and remote technical support in a professional enterprise environment.
The successful candidate will troubleshoot hardware, software, network, user-access, and endpoint-security issues while supporting desktops, laptops, Microsoft technologies, and other workplace systems. This role is ideal for a technically skilled professional with strong troubleshooting, communication, and customer-service abilities.
Responsibilities
Provide onsite, deskside, and remote technical support to end users. Troubleshoot hardware, software, Microsoft 365, network, VPN, printer, peripheral, and user-access issues. Install, configure, deploy, and maintain desktops, laptops, mobile devices, and approved applications. Manage incidents and service requests through IT ticketing systems. Support Active Directory, user accounts, authentication, permissions, and endpoint security. Assist with device deployments, system upgrades, software updates, and technology rollouts. Maintain accurate technical documentation and resolution records. Escalate complex technical and cybersecurity issues when required.
Qualifications
Minimum 2 years of relevant experience in deskside support, desktop support, technical support, or a related IT role. Post-secondary education or training in Information Technology, Computer Science, Cybersecurity, Computer Systems, or a related field, or an equivalent combination of relevant education, certifications, and experience. Hands-on experience with Windows, Microsoft 365, Active Directory, TCP/IP, VPNs, wireless networks, and IT ticketing systems. Knowledge of cybersecurity, endpoint protection, identity and access management, and security-incident escalation. Relevant IT, cybersecurity, or ITIL certifications are considered an asset. Strong troubleshooting, communication, organizational, and customer-service skills.
How to Apply
Interested candidates should submit a current résumé highlighting their relevant education, certifications, technical skills, and professional experience to mo@sscl.solutions.
SSCL is committed to providing equal employment opportunities and welcomes applications from qualified candidates. Only candidates selected for further consideration will be contacted.
Not the right fit? Search for Deskside Analyst / Desktop Support Analyst jobs in Ottawa, Ontario, Canada
About Space Strategies Consulting Ltd
We are innovators, bringing forward creative solutions & disruptive capabilities to meet the most pressing civil, commercial & national security challenges in the aerospace, near-space & space domains.
Based in Ottawa, Canada’s Capital, we know the key government organizations that use, promote & regulate the air and space domains. We bring government together with industry & academia to lead the aerospace innovation community. We excel at creating novel multi-disciplinary teams that provide holistic analysis of complex problems & deliver unique, often space-enabled, solutions for a wide range of today’s urgent global challenges. Our experienced, widely respected leadership & young, accomplished scientists, engineers & policy analysts are ready to innovate with you to realize new possibilities.
We Do: Research & Analysis | Advisory & Operations | Product Design, Development & Commercialization.
Our expertise is in: Space Tech & Applications C4ISR Satellite Communications National Security & Defence Remote Sensing Energy & Power Production Space Regulations & Enablement