OVERVIEW

The Manager, WMS, COS & MCIT (Mental Health and Substance Use Services) is responsible for ensuring that patient care and services are delivered in accordance with the hospital’s vision and strategic goals. This position is responsible for leading the teams at Withdrawal Management Services, Community Outreach Services, and the Mobile Crisis team. This is achieved in collaboration with practice leaders and other departments by providing patient and family centered care, encouraging people, ensuring value, and inspiring innovation.

The Manager consistently uses best practices in: leadership, business management innovation, planning and goal setting, process enhancement and standardization, project and change management, team development and performance, communication and problem solving. The Patient Care Manager manages financial and human resources to ensure optimal and accountable performance of the unit/ service areas. The manager shares responsibility with MGH practice leaders in ensuring a quality practice setting, based on evidence-supported clinical practice standards that inspire staff to achieve service excellence reflected by high levels of patient satisfaction within a culture of safety and learning.

EDUCATION

• Baccalaureate Degree in a clinical discipline required.
• Master’s Degree in Nursing, Social Work, or Occupational Therapy is preferred.
• Masters in Health Administration is an asset.
• Must be a member of a regulated health profession, and have current professional college registration in a good standing.

QUALIFICATIONS

• Minimum of five (5) years of recent clinical experience within an acute care mental health and/or community mental health and addictions, with at least two years in a leadership capacity is required.

• Demonstrated excellent skills in collaboration,networking, relationship building and community engagement required.

• Demonstrated proven ability to engage staff in patient focused, evidence based high quality patient care required.

• Sound knowledge of community services and key stakeholder groups in the community, mental health and addictions sector required.

• Proven ability to engage staff in patient focused, evidence based high quality patient care required.

• Strong leadership skills including demonstrated effectiveness with designing, planning, managing projects and change management required.

• Demonstrated business acumen required.

• Sound knowledge of risk management and best practice related to patient and staff safety and continuous quality improvement required.

• Demonstrated superior problem solving, analytical and critical thinking skills required.

• Demonstrated ability to forecast, plan and monitor the operating and capital equipment budget for areas of responsibility required.

• Demonstrated broad knowledge of patient care population service challenges and program/service research required.

• Sound labour and employee relations skills - experience in a unionized environment preferred.

• Excellent oral and written communication skills required.

• Demonstratedknowledge of organizational structures and functions preferred.

• Demonstrated embodiment of MGH Core values; proven ability to work effectively as a team member.

• Advocate for patients, staff and the advancement of professional practice.

• Knowledge of recruitment, scheduling and staffing principles required.

• Demonstrated ability to work collaboratively with others to maintain a healthy workplace environment required.

• Working knowledge of clinical/administrative computer software, includingMS office, scheduling and payroll systems required.

• Good work and attendance record required.

• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.

• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safetypolicies and procedures set by MGH.

• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.