Position: Senior Network Infrastructure Engineer

DepartmentInformation Technology

**Reports to:**Head of IT Infrastructure

POSITION SUMMARY:

The Senior Network Infrastructure Engineer is focused on providing onsite and remote support on all wired and wireless networking, telephony, and firewall operations for the entire organization. In addition, this highly skilled individual will assist in the maintenance of our Windows Server infrastructure with the aim of providing a stable environment and maximizing the availability of IT systems.

This position acts as the primary network security and firewall subject‑matter expert, with deep hands‑on responsibility for FortiGate, FortiManager, and Sophos firewall platforms. Serving as a technical escalation point and trusted partner for external vendors, the role collaborates closely with other IT Infrastructure team members to lead and support system and network related escalations, requests, and projects. The incumbent fosters a collaborative, team‑based approach to problem solving while effectively engaging internal customers and external partners to ensure reliable and efficient delivery of infrastructure services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

• Perform network troubleshooting to isolate and diagnose network problems, including technical, procedural, operational, and functional issues.
• Manage and troubleshoot routers, switches, and telephony equipment.
• Act as lead on all network infrastructure design and implementation, including assisting with budgeting in partnership with the Head of IT Infrastructure.
• Lead network and firewall firmware upgrade planning and execution, ensuring minimal downtime and adherence to change management best practices.
• Engineer and support Cisco based network infrastructure, including routing, switching, and security components across LAN, WAN, and data‑center environments.
• Design, deploy, configure, and support enterprise firewall infrastructure, with primary responsibility for FortiGate Next‑Generation Firewalls across the organization.
• Administer and troubleshoot Sophos firewalls where deployed, including rule management, VPN configuration, firmware upgrades, and integration with endpoint security.
• Assist with the implementation, support, and maintenance of infrastructure such as Microsoft Server, Active Directory, VMware, Hyper‑V, and cloud technologies.
• Monitor, identify, and resolve production capacity, contention, resource, and application deficiencies.
• Assist in the development of security recommendations and management of security information priorities.
• Utilize internal work order systems, maintain technical documentation, and participate in inventory control.
• Act as second and third tier escalation support for the Service Desk and Systems Administrators.
• Collaborate with internal teams, departments, and vendors to see issues through to resolution.
• Participate in off‑hours work within a 24x7 production support environment, as required.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s degree in technology or at least seven years more of experience within Information Technology industry
• 7+ Years switching/networking environment, with an emphasis on Cisco products
• 5+ Years managing Firewalls with an emphasis on FortiGate and Sophos products
• 5+ Years VoIP Experience
• Networking Certifications (CCNA/CCNP preferred)
• Firewall Management Certifications
• WAN/Voice/Security/Remote Access Troubleshooting
• Extensive knowledge of designing, configuring, installing, and supporting network switches, routers, and network security infrastructure for LAN and WAN implementations In-depth knowledge of DHCP, DNS, network topologies, protocols, and security components.
• Experience in key network hardware and associated software (routers, switches, gateways, and firewalls)
• Knowledge of monitoring, predictive, and proactive procedures
• An excellent understanding of Network architecture, planning & design, implementation, problem resolution, maintenance, and upgrades to a wide range of LAN and WAN data network equipment and network infrastructure; including planning and designing of Network Security solutions.
• knowledge of Microsoft Windows Server environment.
• Experience with Microsoft Core Services (Active Directory, Group Policy, DHCP, DNS, File
• and Print servers, PowerShell)
• Knowledge of virtualization (VMware & Hyper-V preferred)
• Excellent interpersonal skills with the ability to interact effectively with not only end users at various technical and management levels, but vendors, service suppliers and peers.
• Excellent research, consulting, analytical and probing skills (i.e., know how to ask the right questions to determine and meet needs)
• Ability to work extended hours (non-business) and some travel as required.
• Self-motivation and accountability for ensuring service levels are achieved/exceeded.
• Ability to work independently.
• Excellent written and verbal communication skills
• Team player attitude with excellent service and problem resolution skills and the ability to manage multiple tasks and maintain a balance of priorities.

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.