About the role
SME - Microsoft PowerBI,Windows Powershell, Python
Mississauga, Ontario
Job Summary
Looking for SRE Governance professionals with strong ITSM expertise and automation skills to drive governance across Incident, Change, and Problem Management. The role focuses on improving compliance, efficiency, and transitioning to a data-driven governance model. Key Responsibilities Ensure ticket quality, SLA adherence, and RCA completeness Govern ITSM processes and drive standardization Automate manual governance tasks using Power Automate, Power BI, or scripting tools Build dashboards, scorecards, and governance reports Collaborate with SRE, Dev, and Ops teams to improve reliability Analyze change impacts and incident root causes
Key Responsibilities
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About HCLTech
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.
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About the role
SME - Microsoft PowerBI,Windows Powershell, Python
Mississauga, Ontario
Job Summary
Looking for SRE Governance professionals with strong ITSM expertise and automation skills to drive governance across Incident, Change, and Problem Management. The role focuses on improving compliance, efficiency, and transitioning to a data-driven governance model. Key Responsibilities Ensure ticket quality, SLA adherence, and RCA completeness Govern ITSM processes and drive standardization Automate manual governance tasks using Power Automate, Power BI, or scripting tools Build dashboards, scorecards, and governance reports Collaborate with SRE, Dev, and Ops teams to improve reliability Analyze change impacts and incident root causes
Key Responsibilities
null
Not the right fit? Search for SME jobs in Mississauga, ON
About HCLTech
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.