This is a temporary position ending December 31, 2026.

What you'll do:

• The Call Centre Operator reports to the Team Manager, Call Centre and is responsible providing excellent frontline customer service and answering producer questions using response guidelines in a courteous, respectful, professional and confidential manner. This position also works closely with the data assessment and verification staff to resolve inquiries from staff and customers.
• Provide AgriStability program information and offer assistance on program issues or options in response to inquiries made through the call center.
• Provide a high level of customer service and assist in the resolution of customer complaints.
• Answer any inquiries made on a daily basis, either by phone, mail, or e-mail, from various head office departments.
• Miscellaneous administrative duties including correspondence, reports, batching, data entry, mail, filing, supply need identification and requisition, etc.
• Processing incoming fax and Kofax imaging documents.
• Follow-up with customers as required.
• Assist with training other users on the call center policies and procedures.
• Assist other workflows as required.
• Provide suggestions for call center improvements.
• Assist the Team Manager, Call Centre with the development and maintenance of the Call Centre user procedure manual

Qualifications:

• To be successful in this position you will need a grade 12 diploma, supplemented with a relevant business course and extensive related clerical experience.
• Basic farm/agricultural knowledge.
• Knowledge and experience with computer applications, specifically databases, Microsoft Word, Excel and Outlook.
• A criminal record check is required.
• Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.

Apply by October 31, 2025, before 11:55 pm