Who you are

• Software engineering background to collaborate with engineers on solutions. Public cloud and managed Kubernetes experience is a plus
• Passion for developing solutions with inclusive communication methods. Experience in distributed or remote teams is desirable
• Proven experience in IT systems engineering, infrastructure management, or related fields
• Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP) and on-premise infrastructure
• Experience with automation tools and scripting (e.g., Python, Bash, PowerShell, Ansible, GitHub Actions, RunDeck)
• Experience with a range of tools, including productivity platforms such as Zoom, GitHub, LastPass, Slack, G-Suite, Confluence, and JIRA; GenAI solutions like Gemini AI, Azure OpenAI, Claude AI, CoPilot, Cursor, and WindSurf; as well as secret management systems including HashiCorp Vault, GitHub Secrets, Google Secrets, and AWS Secrets
• Integration/Architecture experience with ElasticSearch, DataDog, Splunk, or similar platforms
• Familiarity with Kubernetes and Infrastructure as Code (IaC) principles
• Understanding of Virtual Private Networks (VPN) and Zero Trust security models
• Knowledge of X.509 certificate standards, certificate chains, and secure key management
• Hands-on experience with monitoring and observability tools, ideally the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash)
• Experience configuring and handling alerting and incident response workflows using tools like PagerDuty
• Ability to create and maintain custom dashboards and alert rules tailored to business and technical requirements
• Familiarity with standard methodologies for monitoring distributed systems, cloud environments, and containerized workloads (e.g., Kubernetes)
• Advanced experience with Linux and Windows environments
• Knowledge of data centre operations and standard methodologies
• Strong communication and collaboration abilities
• Commitment to security, compliance, and operational excellence
• These represent the types of work you will do as a Site Reliability Engineer at Elastic IT; you don't need to have all of them
• Previous experience in a distributed, remote-first company
• Building or operating Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and supporting automation
• Writing non-trivial programs in Golang or other programming languages
• Working with containerized services (e.g., Docker)
• Proven experience in leading and improving alerting and major incident management systems (e.g., Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues and quantify impacts
• Experience in system administration with professional skills in Linux on distributed systems at scale
• Diagnosing or designing, implementing, and creating solutions with the Elastic Stack
• Thriving in self-organizing and sharing in a globally distributed team environment
• Strengthening team members by uplifting others with coaching and mentoring

What the job involves

• As a Sr. Systems Engineer at Elastic, you will design, deploy, and maintain our cloud infrastructure, with a focus on automation, reliability, and security. This includes developing and maintaining code for internal company needs. You will collaborate with multi-functional teams to ensure our technology environment is robust, scalable, and aligned with business objectives
• Architect, deploy, and maintain cloud infrastructure (network, server, storage)
• Develop and maintain automation for user lifecycle management (provisioning/de-provisioning)
• Resolve complex technical issues related to infrastructure and end-user devices
• Oversee the full lifecycle of SSL/TLS certificates, including procurement, installation, renewal, and revocation across all environments, and automate these processes
• Build, maintain, and optimize monitoring solutions for infrastructure, applications, and services, with a strong preference for experience using the Elastic Stack
• Develop and manage dashboards, alerts, and visualizations in Kibana to provide actionable insights and real-time access to system health and performance
• Implement and refine alerting workflows, ensuring timely and accurate notifications for critical incidents
• Integrate monitoring platforms with incident management tools such as PagerDuty to automate issue and on-call processes
• Collaborate with engineering and operations teams to define Service Level Objectives (SLOs) and continuously improve observability practices
• Participate in incident response, including triage, critical issue, and post-incident analysis, using monitoring and alerting data to drive root cause analysis and remediation
• Collaborate with internal partners to gather requirements and deliver solutions
• Document processes, configurations, and solutions

Benefits

• Toast to your health: Fully paid health coverage for you and your family, in many locations
• Craft your calendar: Flexible location and schedule for most roles
• Create space for you: Distributed by design workforce, plus generous number of vacation days each year
• Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits
• Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about
• Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent)