Member Experience Supervisor
Top Benefits
About the role
Date Posted: October 24, 2025
Position Title: Member Experience Supervisor
Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)
Term: Temporary, Full Time
Hours: 35 hours per week
Shift: Tuesday to Saturday. Shifts will vary with mornings and evenings
Start Date: ASAP
End Date: April 2026
Salary: $50,000 - $55,000 per year plus full benefits package
Reports To: Center Manager
Nature & Scope
The Member Experience Supervisor’s primary focus is on membership growth, retention and overall member experience. The Member Experience Supervisor will be responsible for delivering on our promise of excellence and setting a new standard for YMCA service. All Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and will follow the practices outlined in the YMCA Core Values
Major Responsibilities**-in this position, you will:**
- Develop and implement sales strategies to increase membership enrollment and drive revenue growth, including targeted promotions and outreach efforts
- Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns
- Implements systems that achieve and sustain membership service excellence throughout the membership centre
- Serves as the facility champion and lead trainer for the YMCA 7 Steps to Selling employee training program, ensuring the implementation of the membership sales and service standards
- Collaborate with the YMCA BC’s Membership Alignment Workgroup to implement sales and service initiatives
- Uses established systems and structures to record and report on member satisfaction, interest trends, and activities
- Provides role and program specific orientation and training to new employees and volunteers
- Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery
- Responsible for leading the membership department and staff team to include high volume of daily service, scheduling for all member experience staff (including fitness and membership areas)/shift coverage, additional tasks given to the department and all associated administrative duties
- Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes
- Deals with performance issues using the required steps in the discipline process, up to and including termination
- Attend staff meetings, planning sessions and training events as required
Qualifications**-you bring:**
- University degree or college diploma in related field
- Minimum four years related experience
- Experience in health, fitness and recreation preferred; Fitness Certification an asset
- Experience in sales an asset
- Experience with Non Violent Crisis Intervention an asset
- Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective
- Proficient with Microsoft Office (Excel, Word, PowerPoint)
- Strong communication skills with an emphasis on persuasive marketing
- Current Standard First Aid and CPR‐C & AED certificate
- Access to vehicle for regular travel within the Lower Mainland and Fraser Valley
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
- 3 professional references
About YMCA BC:
By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.
As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.
We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.
YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.
Application Process**-**ready to make a difference?
We invite you to apply today and find your WHY!
Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)
Application Deadline: Until Filled
- Please include any and all relevant certifications in your online application.
You will receive an automated notification to confirm receipt of your application.
- If short-listed for a position: We will contact, you to move forward to the next step.
- If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.
Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.
YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.
Thank you for your interest and application.
About YMCA of Greater Vancouver
The YMCA is one of B.C.'s largest charity. This means that when you join our team, you're joining something big. We're a team of 4,000 staff and volunteers working together with communities across the Lower Mainland and Fraser Valley who believe in fostering belonging and connection; promoting healthy living and helping children and families thrive.
Member Experience Supervisor
Top Benefits
About the role
Date Posted: October 24, 2025
Position Title: Member Experience Supervisor
Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)
Term: Temporary, Full Time
Hours: 35 hours per week
Shift: Tuesday to Saturday. Shifts will vary with mornings and evenings
Start Date: ASAP
End Date: April 2026
Salary: $50,000 - $55,000 per year plus full benefits package
Reports To: Center Manager
Nature & Scope
The Member Experience Supervisor’s primary focus is on membership growth, retention and overall member experience. The Member Experience Supervisor will be responsible for delivering on our promise of excellence and setting a new standard for YMCA service. All Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and will follow the practices outlined in the YMCA Core Values
Major Responsibilities**-in this position, you will:**
- Develop and implement sales strategies to increase membership enrollment and drive revenue growth, including targeted promotions and outreach efforts
- Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns
- Implements systems that achieve and sustain membership service excellence throughout the membership centre
- Serves as the facility champion and lead trainer for the YMCA 7 Steps to Selling employee training program, ensuring the implementation of the membership sales and service standards
- Collaborate with the YMCA BC’s Membership Alignment Workgroup to implement sales and service initiatives
- Uses established systems and structures to record and report on member satisfaction, interest trends, and activities
- Provides role and program specific orientation and training to new employees and volunteers
- Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery
- Responsible for leading the membership department and staff team to include high volume of daily service, scheduling for all member experience staff (including fitness and membership areas)/shift coverage, additional tasks given to the department and all associated administrative duties
- Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes
- Deals with performance issues using the required steps in the discipline process, up to and including termination
- Attend staff meetings, planning sessions and training events as required
Qualifications**-you bring:**
- University degree or college diploma in related field
- Minimum four years related experience
- Experience in health, fitness and recreation preferred; Fitness Certification an asset
- Experience in sales an asset
- Experience with Non Violent Crisis Intervention an asset
- Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective
- Proficient with Microsoft Office (Excel, Word, PowerPoint)
- Strong communication skills with an emphasis on persuasive marketing
- Current Standard First Aid and CPR‐C & AED certificate
- Access to vehicle for regular travel within the Lower Mainland and Fraser Valley
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
- 3 professional references
About YMCA BC:
By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.
As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.
We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.
YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.
Application Process**-**ready to make a difference?
We invite you to apply today and find your WHY!
Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)
Application Deadline: Until Filled
- Please include any and all relevant certifications in your online application.
You will receive an automated notification to confirm receipt of your application.
- If short-listed for a position: We will contact, you to move forward to the next step.
- If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.
Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.
YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.
Thank you for your interest and application.
About YMCA of Greater Vancouver
The YMCA is one of B.C.'s largest charity. This means that when you join our team, you're joining something big. We're a team of 4,000 staff and volunteers working together with communities across the Lower Mainland and Fraser Valley who believe in fostering belonging and connection; promoting healthy living and helping children and families thrive.