Top Benefits
About the role
Job Description
What is the opportunity?
In this role as a CMO Enrolment Officer, you will be responsible for managing a high-quality Cash Management Onboarding experience for new and existing clients in RBC Express, RBC Edge, OFCA. The overall objective of the role is to provide an exceptional client experience throughout the onboarding process.
What will you do?
- Ensure onboarding requests are actioned as per the established SLA.
- Actively participate in quality assurance coaching sessions.
- Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and collaborating with peers to add value to client experience.
- Share responsibility for customer satisfaction both within the Cash Management team and alongside our Service Partners.
- Identify potential efficiency gains on an ongoing basis and maintain a continuous process efficiency mind set.
- Demonstrate full commitment to Service Level Agreements and follow up with processes in effect.
- Ensure extreme due diligence is demonstrated when performing activities as it relates to privacy breach incidents and risk compliance.
- Ensure 100 percent accuracy when inputting BCRMS billing upon service enrolment and support guidelines established by Product Management endeavoring to minimize revenue leakage.
- Exercise due diligence and ownership through strong understanding of the impact throughout the step-by-step enrolment process.
- Follow RBC compliance procedures as outlined in folio instructions and guidelines. Uphold RBC’s Code of Conduct, Values and Guiding Principles, ensuring full compliance with privacy standards and ethical practices.
- Apply a project management mindset, engaging the Product Specialists at the first client touchpoint and coordinating weekly calls with internal partners and clients (if needed) to ensure a smooth and timely implementation.
- Ensure accuracy and due diligence when activating services, including thorough follow-up for manual or complex setups. Maintain service level agreements (SLAs) while delivering exceptional quality.
What do you need to succeed?
Must Have:
- Bilingual in French and English - candidates required for this role must have excellent written and verbal communication skills in both languages.
- 1-2 years of customer service experience in the financial services industry.
- Candidate should be familiar with the following tools and applications: RBC Express, Synergy CRM, CMS, eContent Manager, Microsoft tools, C360, RBC Connect, and BCRMS.
- Collaborative work ethic and strong attention to detail.
- Passionate about continuous growth and learning.
- Proven ability to think critically and solve complex problems.
- Demonstrated team collaboration with above average decision-making skills and a growth mindset.
- General understanding or knowledge of Cash Management Products Suite.
- Client focus mindset.
- Analytical thinking.
Nice-to-have:
- Complete knowledge of Cash Management Suite products
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, English Language, French Language, Group Problem Solving, Operational Delivery, System Applications, Teamwork, Time Management
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-26
Application Deadline:
2025-10-10
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
In this role as a CMO Enrolment Officer, you will be responsible for managing a high-quality Cash Management Onboarding experience for new and existing clients in RBC Express, RBC Edge, OFCA. The overall objective of the role is to provide an exceptional client experience throughout the onboarding process.
What will you do?
- Ensure onboarding requests are actioned as per the established SLA.
- Actively participate in quality assurance coaching sessions.
- Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and collaborating with peers to add value to client experience.
- Share responsibility for customer satisfaction both within the Cash Management team and alongside our Service Partners.
- Identify potential efficiency gains on an ongoing basis and maintain a continuous process efficiency mind set.
- Demonstrate full commitment to Service Level Agreements and follow up with processes in effect.
- Ensure extreme due diligence is demonstrated when performing activities as it relates to privacy breach incidents and risk compliance.
- Ensure 100 percent accuracy when inputting BCRMS billing upon service enrolment and support guidelines established by Product Management endeavoring to minimize revenue leakage.
- Exercise due diligence and ownership through strong understanding of the impact throughout the step-by-step enrolment process.
- Follow RBC compliance procedures as outlined in folio instructions and guidelines. Uphold RBC’s Code of Conduct, Values and Guiding Principles, ensuring full compliance with privacy standards and ethical practices.
- Apply a project management mindset, engaging the Product Specialists at the first client touchpoint and coordinating weekly calls with internal partners and clients (if needed) to ensure a smooth and timely implementation.
- Ensure accuracy and due diligence when activating services, including thorough follow-up for manual or complex setups. Maintain service level agreements (SLAs) while delivering exceptional quality.
What do you need to succeed?
Must Have:
- Bilingual in French and English - candidates required for this role must have excellent written and verbal communication skills in both languages.
- 1-2 years of customer service experience in the financial services industry.
- Candidate should be familiar with the following tools and applications: RBC Express, Synergy CRM, CMS, eContent Manager, Microsoft tools, C360, RBC Connect, and BCRMS.
- Collaborative work ethic and strong attention to detail.
- Passionate about continuous growth and learning.
- Proven ability to think critically and solve complex problems.
- Demonstrated team collaboration with above average decision-making skills and a growth mindset.
- General understanding or knowledge of Cash Management Products Suite.
- Client focus mindset.
- Analytical thinking.
Nice-to-have:
- Complete knowledge of Cash Management Suite products
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, English Language, French Language, Group Problem Solving, Operational Delivery, System Applications, Teamwork, Time Management
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-26
Application Deadline:
2025-10-10
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.