Company Description Diamant Inc. is an independent Canadian distributor specializing in high-quality metal cutting tools and related niche products for the metalworking industry in the Greater Toronto Area. Recognized as a leading distributor in its field, the company serves a wide range of customers, from small machine shops to large public corporations. Key industries include automotive, aerospace, power generation, tool & die, mould, fluid handling, oil & gas, OEMs, and general machining. Diamant Inc. focuses on providing effective cutting tool solutions, helping customers reduce manufacturing costs and improve machining efficiency. The company is committed to continual improvement, competitive pricing, and delivering products and services that meet or exceed customer and regulatory requirements. Role Description This is a full-time, on-site Customer Service Representative role based in Mississauga, ON. The Customer Service Representative will respond to customer inquiries via phone, email, and in person, providing accurate information about products, orders, delivery timelines, and technical support channels. Responsibilities include processing orders, creating and updating customer records, coordinating with sales and warehouse teams, and resolving issues related to shipments, returns, and billing. The role also involves following up on customer requests, monitoring satisfaction levels, and proactively identifying opportunities to improve the customer experience. The representative will maintain knowledge of Diamant Inc.’s product lines and services, adhere to company policies, and support continuous improvement initiatives in customer service.

Qualifications

Ability to deliver strong customer service and maintain high levels of customer satisfaction and customer experience. Experience in customer support functions, including handling inquiries, resolving issues, and managing follow-ups. Excellent verbal and written communication skills, with strong listening and problem-solving abilities. Comfort using CRM or order management systems, and proficiency with standard office software (e.g., email, spreadsheets, word processing). Attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment. Team-oriented mindset with the ability to collaborate effectively with sales, logistics, and operations staff. Previous experience in industrial distribution, manufacturing, or metalworking environments is an asset. High school diploma required; post-secondary education in business, administration, or a related field is an advantage.