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Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

The Role:

The Medcan I.T. team is recruiting an enthusiastic, energetic and client-focused professional for the position of Analyst, Helpdesk.

The IT Support Associate is tasked with delivering top-notch technical assistance to our executives, clinical and non-clinical staff, and other corporate stakeholders. This role is pivotal in ensuring the smooth functioning of daily technology requirements and effectively managing the processes of onboarding and offboarding. The associate will be a proactive problem solver possessing robust technical troubleshooting abilities.

Responsibilities:

• Offering 1st and 2nd level support for Windows, MacOS, Point of Sales Systems and other devices via phone, email, and in-person

• Manage onboarding and offboarding procedures, as well other IT requests

• Record, track, and escalate incidents via the ITSM system, Service Now

• Image, configure and support workstations, tablets, mobile phones, point of sales, and other necessary computing equipment

• Provide support for multifunctional printers, IP Phones, and other peripheral devices.

• Implement and support Audio/Video conferencing technologies.

• Conduct security and operating system updates, software deployment, and troubleshooting.

• Collaborate with Technology Services team on escalated issues (Business Applications, Infrastructure, and Cybersecurity)

• Deliver exceptional service to all business units, utilizing available resources while meeting set SLAs

• Document technical procedures for new technologies and update/maintain existing technical documentation.

• Provide dedicated support for defined members of the Medcan Executive Team, prioritizing their IT needs and ensuring optimal functioning of their systems.

• Creating and managing user Accounts within Active Directory and Office365

Key Requirements:

• A post-secondary education in Information Technology or equivalent

• 2-3 years in an IT Support role

• ITIL Foundations, A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets

• Understanding of basic networking concepts

• Experience ITSM, Service Now or similar

• Providing Technical Support to 800+ end-users

• Basic hardware (desktop/laptop/IOS), Mac OSX, IOS, Android OS, Microsoft Windows, and Microsoft

• Experience with Mobile Device Management (MDM), Intune and MFA/SSO technologies

• Strong verbal and written skills, and the ability to work courteously and effectively.

This is a full-time position that is scheduled primarily during business hours Monday through Friday, and will report to the Team Lead, Help Desk. The position will have a hybrid work set-up with opportunity to work from home, on a rotating schedule and in the office at our 150 York St location in downtown Toronto.

Rotational Shifts: 1 week in office and 1 week work from home.

Expectations is to also cover one Saturday in-office, once every 5 weeks and provide on-call cover for the following Sunday.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.