Top Benefits
About the role
Description
A customer-obsessed associate, accountable for making sales goals and driving the customer experience in our retail locations. They must deliver world-class customer service from the time the customer walks through our doors. Must embrace and understand the Omnichannel experience that is available to our customers.
In this role, you will
- Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs
- Offer value-added solutions, promote customer loyalty and provide exceptional customer service
- Acquire and maintain an industry-leading level of knowledge on our products and services
- Maintain awareness of competitor products and key comparative details
- Understand our systems and update customer records and internal documents daily
- Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service
- Identify issues that need to be escalated to higher levels of support
- Meet or exceed target KPIs as laid out for individual’s and team
- Other duties as reasonably assigned
Qualifications
- A passion for providing exceptional customer service
- 1 Year of sales experience; a proven ability to listen to a customer(s) needs, wants and desires, then provide a solution to meet their needs (closes the sales)
- Understands what it means to sell the whole project
- Able to correspond in multiple tones to cater for different audiences in various situations
- Able to work both independently and as part of a team
- Strong multitasking skills, highly organized, follow-up skills
- Professional and positive attitude
- Basic Computer skills
- Hours of operation: Monday to Friday 9:00am - 9:00pm, Saturday 9:00am - 9pm and Sunday 10:00am - 6:00pm local time (may vary by location)
- Hourly position with a flexible schedule, approximately 20 hours a week, including evenings, weekends, and holidays.
What we offers you
-
The opportunity to test your business and management knowledge, acumen, and ability on exciting initiatives that drive growth for a company recognized for being one of the fastest-growing companies in Canada.
-
Working as part of a hyper resourceful, creative, and fast-paced team that understands what it takes to win.
-
The tools, and capital, you need to deliver the best work of your life.
-
Mentorship by leaders recognized for: innovation that has changed industries; their ‘disruption-mindset’, and; their commitment to digital-first consumer brands.
-
Career growth and development. As a ‘build-from-within’ company, we value the experience you bring to GoodMorning.com and are committed to building subject-matter mastery and leadership throughout the course of your career.
-
Ownership. We believe everyone capable of delivering ‘best-in-class’ in any area of the business has an ownership mindset. Everyone with this mindset has the opportunity to become an owner through the GoodMorning.com equity participation program.
-
Benefits;
- Group RRSP’s
- Transportation Benefit
- Employee discount
- Donation Matching
-
Social events
About GoodMorning.com
GoodMorning.com is one of Canada’s largest online mattress retailers and has sold over 350,000 mattresses to Canadians from coast to coast—and that number grows daily. Our company’s purpose is to deliver sleep products of remarkable quality and value that customers love.
Since 2009, when GoodMorning.com was first established in Canada by Samuel Prochazka, we’ve been disruptors in the mattress industry. We work hard to make a great night’s sleep accessible to all through our unique direct-to-consumer model, mattress donation program, top-notch customer service, and the latest technologies and innovations in the e-commerce landscape. We also invented the at-home sleep trial, which lets our customers try their mattress night after night in the comfort of their homes for up to 365 nights.
Our portfolio of brands includes Douglas, Logan & Cove, Juno, and Octave. We’re constantly transforming our portfolio by researching the latest advancements in mattress-making, bringing new products to market that meet the needs of our customers, and providing as much value as possible.
While many of our innovations have become industry standard, we lead the way with our customer-obsessed mindset and relentless pursuit of better. GoodMorning.com continues to grow and has been ranked as one of Canada’s top-growing companies by The Globe and Mail.
Top Benefits
About the role
Description
A customer-obsessed associate, accountable for making sales goals and driving the customer experience in our retail locations. They must deliver world-class customer service from the time the customer walks through our doors. Must embrace and understand the Omnichannel experience that is available to our customers.
In this role, you will
- Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs
- Offer value-added solutions, promote customer loyalty and provide exceptional customer service
- Acquire and maintain an industry-leading level of knowledge on our products and services
- Maintain awareness of competitor products and key comparative details
- Understand our systems and update customer records and internal documents daily
- Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service
- Identify issues that need to be escalated to higher levels of support
- Meet or exceed target KPIs as laid out for individual’s and team
- Other duties as reasonably assigned
Qualifications
- A passion for providing exceptional customer service
- 1 Year of sales experience; a proven ability to listen to a customer(s) needs, wants and desires, then provide a solution to meet their needs (closes the sales)
- Understands what it means to sell the whole project
- Able to correspond in multiple tones to cater for different audiences in various situations
- Able to work both independently and as part of a team
- Strong multitasking skills, highly organized, follow-up skills
- Professional and positive attitude
- Basic Computer skills
- Hours of operation: Monday to Friday 9:00am - 9:00pm, Saturday 9:00am - 9pm and Sunday 10:00am - 6:00pm local time (may vary by location)
- Hourly position with a flexible schedule, approximately 20 hours a week, including evenings, weekends, and holidays.
What we offers you
-
The opportunity to test your business and management knowledge, acumen, and ability on exciting initiatives that drive growth for a company recognized for being one of the fastest-growing companies in Canada.
-
Working as part of a hyper resourceful, creative, and fast-paced team that understands what it takes to win.
-
The tools, and capital, you need to deliver the best work of your life.
-
Mentorship by leaders recognized for: innovation that has changed industries; their ‘disruption-mindset’, and; their commitment to digital-first consumer brands.
-
Career growth and development. As a ‘build-from-within’ company, we value the experience you bring to GoodMorning.com and are committed to building subject-matter mastery and leadership throughout the course of your career.
-
Ownership. We believe everyone capable of delivering ‘best-in-class’ in any area of the business has an ownership mindset. Everyone with this mindset has the opportunity to become an owner through the GoodMorning.com equity participation program.
-
Benefits;
- Group RRSP’s
- Transportation Benefit
- Employee discount
- Donation Matching
-
Social events
About GoodMorning.com
GoodMorning.com is one of Canada’s largest online mattress retailers and has sold over 350,000 mattresses to Canadians from coast to coast—and that number grows daily. Our company’s purpose is to deliver sleep products of remarkable quality and value that customers love.
Since 2009, when GoodMorning.com was first established in Canada by Samuel Prochazka, we’ve been disruptors in the mattress industry. We work hard to make a great night’s sleep accessible to all through our unique direct-to-consumer model, mattress donation program, top-notch customer service, and the latest technologies and innovations in the e-commerce landscape. We also invented the at-home sleep trial, which lets our customers try their mattress night after night in the comfort of their homes for up to 365 nights.
Our portfolio of brands includes Douglas, Logan & Cove, Juno, and Octave. We’re constantly transforming our portfolio by researching the latest advancements in mattress-making, bringing new products to market that meet the needs of our customers, and providing as much value as possible.
While many of our innovations have become industry standard, we lead the way with our customer-obsessed mindset and relentless pursuit of better. GoodMorning.com continues to grow and has been ranked as one of Canada’s top-growing companies by The Globe and Mail.