Executive Experience Coordinator
Verified
Hybrid
Montréal, QC
CA$65,000 - CA$72,000/year
Mid Level
Full-time
Top Benefits
Opportunity to join a fast‑paced team in a fun, learning‑intensive environment
Help build out the future of the Executive Experience Coordinator function at TELUS Health
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
About the role
Address and Hours
Address: 600, boulevard de Maisonneuve Ouest, 21st floor, Montreal, QC., H3A 3J2
Hours of presence at the Clinic: 7:00AM - 15:00 (Monday to Friday) Important, you must be present at the clinic during these hours
What You’ll Do
- Deliver a personalized, concierge-level experience for patients from check-in to check-out
- Build relationships to understand patient health goals and proactively recommend relevant services
- Act as a product expert, guiding patients through our private pay offerings and facilitating bookings
- Track patient interactions in our CRM, maintain a pipeline of opportunities, while ensuring compliance with privacy regulations
- Work collaboratively with medical teams to ensure a holistic, patient-first approach to care
- Follow up with patients via email or phone to enhance engagement and retention
Qualifications
What You Bring to the Table
- Education & Experience: Post‑secondary degree in Sales, Marketing, Hospitality, or a related field. 2‑3 years in a sales or hospitality role with a strong focus on customer relationships
- Patient Guidance: Ability to guide patients through available healthcare services, providing transparent and ethical recommendations
- Sales Excellence: Proven ability to exceed engagement goals through consultative and relationship‑based approach
- People‑First Approach: Engaging, proactive, and passionate about delivering a top‑tier client experience
- Organizational Skills: Ability to juggle multiple priorities while maintaining attention to detail
- Tech‑Savvy: Proficient in CRM databases, data management, and Google Workspace
- Industry Knowledge: Familiarity with the private and public health sectors with experience in EMR systems is a plus
- Bilingual English and French
Nice to Have’s
- Competitive candidates will have experience with consultative selling in a healthcare or wellness setting
- Experience supporting an executive audience (C‑suite level executives or senior management)
Benefits
- Opportunity to join a fast‑paced team in a fun, learning‑intensive environment
- Help build out the future of the Executive Experience Coordinator function at TELUS Health
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in‑office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Salary
Salary Range: $65,000-$72,000
Performance Bonus or Sales Incentive Plan: $10,000-25,000
Executive Experience Coordinator
Verified
Hybrid
Montréal, QC
CA$65,000 - CA$72,000/year
Mid Level
Full-time
Top Benefits
Opportunity to join a fast‑paced team in a fun, learning‑intensive environment
Help build out the future of the Executive Experience Coordinator function at TELUS Health
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
About the role
Address and Hours
Address: 600, boulevard de Maisonneuve Ouest, 21st floor, Montreal, QC., H3A 3J2
Hours of presence at the Clinic: 7:00AM - 15:00 (Monday to Friday) Important, you must be present at the clinic during these hours
What You’ll Do
- Deliver a personalized, concierge-level experience for patients from check-in to check-out
- Build relationships to understand patient health goals and proactively recommend relevant services
- Act as a product expert, guiding patients through our private pay offerings and facilitating bookings
- Track patient interactions in our CRM, maintain a pipeline of opportunities, while ensuring compliance with privacy regulations
- Work collaboratively with medical teams to ensure a holistic, patient-first approach to care
- Follow up with patients via email or phone to enhance engagement and retention
Qualifications
What You Bring to the Table
- Education & Experience: Post‑secondary degree in Sales, Marketing, Hospitality, or a related field. 2‑3 years in a sales or hospitality role with a strong focus on customer relationships
- Patient Guidance: Ability to guide patients through available healthcare services, providing transparent and ethical recommendations
- Sales Excellence: Proven ability to exceed engagement goals through consultative and relationship‑based approach
- People‑First Approach: Engaging, proactive, and passionate about delivering a top‑tier client experience
- Organizational Skills: Ability to juggle multiple priorities while maintaining attention to detail
- Tech‑Savvy: Proficient in CRM databases, data management, and Google Workspace
- Industry Knowledge: Familiarity with the private and public health sectors with experience in EMR systems is a plus
- Bilingual English and French
Nice to Have’s
- Competitive candidates will have experience with consultative selling in a healthcare or wellness setting
- Experience supporting an executive audience (C‑suite level executives or senior management)
Benefits
- Opportunity to join a fast‑paced team in a fun, learning‑intensive environment
- Help build out the future of the Executive Experience Coordinator function at TELUS Health
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in‑office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Salary
Salary Range: $65,000-$72,000
Performance Bonus or Sales Incentive Plan: $10,000-25,000