Top Benefits
About the role
Thanks for checking out our job openings. See something that interests you? Apply here.
About Uplifter:
Uplifter provides software solutions for managing sports clubs and federations, with a focus on improving operational efficiency for these organizations. We are in a period of growth and innovation and are looking for a Product Specialist to join our team.
Job Summary:
The Product Specialist is a multifaceted role that sits at the intersection of product management, customer success, and operations. You will be the "right hand" to the product organization, ensuring our tools (Jira) are optimized, our documentation is pristine, and our users are well-educated on new features. You will assist with research and strategic initiatives, while actively engaging with our user base through webinars and feedback sessions. You should be a natural communicator who loves solving problems and organizing complex information.
Key Responsibilities:
- Product Operations & Jira Administration
- Serve as the primary Jira Administrator for the engineering and product teams; manage workflows, permissions, boards, and automation rules to ensure smooth execution.
- Maintain the cleanliness of the product backlog, ensuring tickets are properly tagged, estimated, and updated.
- Assist the CPO with internal reporting, presentation preparation, and scheduling for product roadmap reviews.
- Documentation & User Education
- Own the creation and maintenance of external knowledge base articles, release notes, and help documentation.
- Plan and host live webinars and training sessions to educate customers on best practices and new Uplifter 2.0 features.
- Create internal documentation (wikis, SOPs) to help the Sales and Support teams understand upcoming releases.
- Research & Analysis
- Conduct user research and competitive analysis to support the CPO and Product Managers in decision-making.
- Analyze customer feedback and support tickets to identify trends, pain points, and opportunities for product improvement.
- Assist in coordinating beta testing programs and gathering structured feedback from early adopters.
Required Skills and Qualifications:
-
0-2 years of experience in a Product, Customer Success, or Operations role within a SaaS environment or school equivalent.
-
Experience managing projects, workflows, or processes.
-
Exceptional written and verbal communication skills; comfortable presenting to large groups via video (Webinars).
-
Strong analytical skills; ability to synthesize qualitative and quantitative data into actionable insights.
-
Highly organized with an ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
-
Proficiency with work management tools like Jira, Trello, or Monday
-
Background in sports technology, membership management, or non-profit operations.
-
Experience with webinar platforms (Zoom Webinars, etc.) and video editing for tutorials.
-
Experience with user research tools or methodologies.
-
Basic understanding of Agile/Scrum development processes.
Why Join Uplifter?
- Join a high-performance team dedicated to transforming sports management through technology.
- Work in a fast-paced, collaborative environment with opportunities for growth.
- Hybrid work model with flexibility.
Not the right fit? Search for Product Specialist - jobs in Vancouver, BC
About Uplifter Inc.
At Uplifter Inc., we empower sports clubs, national associations, and federations across the globe to streamline membership and event management, allowing you to focus on what truly matters- building champions, fostering community, and creating lasting impact. Our intuitive, mobile-friendly platform automates tasks like real-time online registration, skill tracking, invoicing, and financial reporting, providing the performance, reliability, and security your organization needs to thrive.
In fact, our customers report saving up to 24 hours per week. Imagine reinvesting that time into your athletes’ development, boosting member engagement, or strengthening your club’s presence. By simplifying complex administrative work, Uplifter ensures you can keep your eyes on the field, your athletes, and the community you’re dedicated to serving. Join us in elevating your organization- one streamlined process, one inspired athlete, and one unforgettable experience at a time.
Similar Jobs
Top Benefits
About the role
Thanks for checking out our job openings. See something that interests you? Apply here.
About Uplifter:
Uplifter provides software solutions for managing sports clubs and federations, with a focus on improving operational efficiency for these organizations. We are in a period of growth and innovation and are looking for a Product Specialist to join our team.
Job Summary:
The Product Specialist is a multifaceted role that sits at the intersection of product management, customer success, and operations. You will be the "right hand" to the product organization, ensuring our tools (Jira) are optimized, our documentation is pristine, and our users are well-educated on new features. You will assist with research and strategic initiatives, while actively engaging with our user base through webinars and feedback sessions. You should be a natural communicator who loves solving problems and organizing complex information.
Key Responsibilities:
- Product Operations & Jira Administration
- Serve as the primary Jira Administrator for the engineering and product teams; manage workflows, permissions, boards, and automation rules to ensure smooth execution.
- Maintain the cleanliness of the product backlog, ensuring tickets are properly tagged, estimated, and updated.
- Assist the CPO with internal reporting, presentation preparation, and scheduling for product roadmap reviews.
- Documentation & User Education
- Own the creation and maintenance of external knowledge base articles, release notes, and help documentation.
- Plan and host live webinars and training sessions to educate customers on best practices and new Uplifter 2.0 features.
- Create internal documentation (wikis, SOPs) to help the Sales and Support teams understand upcoming releases.
- Research & Analysis
- Conduct user research and competitive analysis to support the CPO and Product Managers in decision-making.
- Analyze customer feedback and support tickets to identify trends, pain points, and opportunities for product improvement.
- Assist in coordinating beta testing programs and gathering structured feedback from early adopters.
Required Skills and Qualifications:
-
0-2 years of experience in a Product, Customer Success, or Operations role within a SaaS environment or school equivalent.
-
Experience managing projects, workflows, or processes.
-
Exceptional written and verbal communication skills; comfortable presenting to large groups via video (Webinars).
-
Strong analytical skills; ability to synthesize qualitative and quantitative data into actionable insights.
-
Highly organized with an ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
-
Proficiency with work management tools like Jira, Trello, or Monday
-
Background in sports technology, membership management, or non-profit operations.
-
Experience with webinar platforms (Zoom Webinars, etc.) and video editing for tutorials.
-
Experience with user research tools or methodologies.
-
Basic understanding of Agile/Scrum development processes.
Why Join Uplifter?
- Join a high-performance team dedicated to transforming sports management through technology.
- Work in a fast-paced, collaborative environment with opportunities for growth.
- Hybrid work model with flexibility.
Not the right fit? Search for Product Specialist - jobs in Vancouver, BC
About Uplifter Inc.
At Uplifter Inc., we empower sports clubs, national associations, and federations across the globe to streamline membership and event management, allowing you to focus on what truly matters- building champions, fostering community, and creating lasting impact. Our intuitive, mobile-friendly platform automates tasks like real-time online registration, skill tracking, invoicing, and financial reporting, providing the performance, reliability, and security your organization needs to thrive.
In fact, our customers report saving up to 24 hours per week. Imagine reinvesting that time into your athletes’ development, boosting member engagement, or strengthening your club’s presence. By simplifying complex administrative work, Uplifter ensures you can keep your eyes on the field, your athletes, and the community you’re dedicated to serving. Join us in elevating your organization- one streamlined process, one inspired athlete, and one unforgettable experience at a time.