Senior Manager Quality Improvement
Top Benefits
About the role
PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER(Onsite)
CLOSES: Open Until Filled
Be Part of Something Meaningful!
Join the Ayás Mén̓men Child & Family Support Services Department as the Senior Manager, Quality Improvement. This leadership role is central to advancing the quality, safety, and effectiveness of services for Squamish Nation children and families. You will play a vital role in ensuring that programs reflect Sḵwx̱wú7mesh teachings and values, align with provincial and federal standards, and strengthen culturally safe care across the Nation. By inspiring a culture of continuous improvement, you will help create lasting change that supports the wellness and prosperity of our Úxwumixw.
What You’ll Do
- Lead the development, alignment, and evaluation of practice standards across Ayás Mén̓men Child & Family Services.
- Oversee the Accreditation process, ensuring sustainable structures, processes, and practices.
- Provide practice leadership by guiding staff, managers, and clinicians on service delivery, audits, and quality assurance.
- Develop and implement annual training and professional development plans, fostering continuous learning and staff growth.
- Support culturally safe supervision and practice consultation for complex and high-profile cases.
- Monitor and evaluate service quality through case reviews, audits, and performance metrics.
- Gather and integrate community feedback into service design and program improvements.
- Manage the department’s complaints and feedback process, ensuring issues are resolved in alignment with standards and cultural values.
- Collaborate with other Quality Improvement leaders across Nexwnínlhewá7nem Ch'áwch’aw People Services to ensure system-wide alignment.
- Provide regular reports and strategic recommendations to Directors on emerging practice trends, service concerns, and best practices.
What We’re Looking For
- Master’s degree in Social Work, Counselling, Child and Youth Care, Psychology, Education, Health, or a related discipline.
- Experience in child welfare, family support, Indigenous community services, or therapeutic practice.
- Strong knowledge of CFCSA, AOPSI, and service standards within Indigenous Child & Family Service Agencies.
- Experience with accreditation, quality assurance, and service evaluation processes.
- Skilled at developing training, providing supervision, and mentoring staff across disciplines.
- Proven ability to analyze data, interpret feedback, and implement service improvements.
- Deep respect for Indigenous teachings, traditions, and culturally safe service delivery.
- Cultural humility and respect for Sḵwx̱wú7mesh values, sovereignty, and self-determination.
Why Work With Us
- Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging)
- Professional Growth – We invest in our people with training, mentorship, and career development
- Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh(guiding through teachings), wenáxws (respect) and inclusivity.
As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.
Salary: $94,000 - $141,000
Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.
Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.
Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose
*Please note selected candidates will be required to complete background checks. If you have concerns regarding any incidents that will be reported on your Criminal Record Check, please let us know in advance to ensure we can work together on a plan that works for the nation and you as the applicant*
About SQUAMISH NATION
THE NATION TODAY The Squamish Nation is a vibrant and dynamic Coast Salish Nation, with a strong culture, rich history and bright future.
The Squamish Nation has existed and prospered within our traditional territory since time immemorial. We are Coast Salish people. Our language is the Squamish language. Our society is, and always has been, organized and sophisticated, with complex laws and rules governing all forms of social relations, economic rights and relations with other First Nations. We have never ceded or surrendered title to our lands, rights to our resources or the power to make decisions within our territory.
The modern era of Skwxwú7mesh Úxwumixw was declared on July 23, 1923 through the “Prayer of Amalgamation.” This was the result of eight years of discussion, planning and a legal agreement signed by the 16 Skwxwú7mesh Chiefs. This document was the instrument to declare that the traditional governance of Skwxwú7mesh Úxwumixw, our People and lands, is still in place. The hard working Squamish Nation people of the time laid the groundwork for the growth and development of the society we enjoy today.
The Skwxwú7mesh stelmexw (Squamish People) continue to reside in the area now described as the lower Mainland of British Columbia. The largest proportion of Squamish Nation members reside on several urban reserves in the city of Vancouver, North and West Vancouver and the municipality of Squamish, B.C.
The Nation’s population is scattered among nine communities stretching from North Vancouver to the northern area of Howe Sound. Over 60% of the more than 3,600 Squamish Nation members live on-reserve and membership is determined by guidelines set out in the Squamish Nation Membership Code.
ECONOMIC ACTIVITY The Squamish Nation is a leader in the field of First Nations economic development. The Squamish Nation’s sources of revenue are taxation, leases and Squamish-owned businesses, such as:
Mosquito Creek Marina Lynnwood Marina North Vancouver Smoke Shop at Mosquito Creek Squamish Valley Gas LP Superstore Gas Bar, North Vancouver Capilano River RV Park, West Vancouver Northwest Squamish Forestry LP The Park Royal Shopping Centre, International Plaza, and Greater Vancouver Storage Sewage Plant, are a few examples of existing tenants on Squamish Nation lands.
In addition to revenue generated from existing leases and businesses, the Squamish Nation plans to develop various parcels of lands, including proposed developments at Seymour, Capilano, Kitsilano, Chekwelp and Stawamus. Proceeds from new developments will support ongoing programs and services for Squamish Nation membership, as well as acquire new lands, provide infrastructure, and provide finance options for member housing.
TREATY NEGOTIATIONS From the time of the arrival of the first Europeans in the Lower Mainland area, the Squamish Nation has asserted our right to the land and resources in the territories that we have inhabited for thousands of years.
The Squamish Nation is seeking a resolution for the long outstanding claim to our traditional territories. Squamish Nation’s Statement of Intent to negotiate was accepted by the British Columbia Treaty Commission December, 1993. This is the first of six stages of the British Columbia Treaty Commission’s process. Presently, Squamish Nation is in the third stage of the process.
Senior Manager Quality Improvement
Top Benefits
About the role
PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER(Onsite)
CLOSES: Open Until Filled
Be Part of Something Meaningful!
Join the Ayás Mén̓men Child & Family Support Services Department as the Senior Manager, Quality Improvement. This leadership role is central to advancing the quality, safety, and effectiveness of services for Squamish Nation children and families. You will play a vital role in ensuring that programs reflect Sḵwx̱wú7mesh teachings and values, align with provincial and federal standards, and strengthen culturally safe care across the Nation. By inspiring a culture of continuous improvement, you will help create lasting change that supports the wellness and prosperity of our Úxwumixw.
What You’ll Do
- Lead the development, alignment, and evaluation of practice standards across Ayás Mén̓men Child & Family Services.
- Oversee the Accreditation process, ensuring sustainable structures, processes, and practices.
- Provide practice leadership by guiding staff, managers, and clinicians on service delivery, audits, and quality assurance.
- Develop and implement annual training and professional development plans, fostering continuous learning and staff growth.
- Support culturally safe supervision and practice consultation for complex and high-profile cases.
- Monitor and evaluate service quality through case reviews, audits, and performance metrics.
- Gather and integrate community feedback into service design and program improvements.
- Manage the department’s complaints and feedback process, ensuring issues are resolved in alignment with standards and cultural values.
- Collaborate with other Quality Improvement leaders across Nexwnínlhewá7nem Ch'áwch’aw People Services to ensure system-wide alignment.
- Provide regular reports and strategic recommendations to Directors on emerging practice trends, service concerns, and best practices.
What We’re Looking For
- Master’s degree in Social Work, Counselling, Child and Youth Care, Psychology, Education, Health, or a related discipline.
- Experience in child welfare, family support, Indigenous community services, or therapeutic practice.
- Strong knowledge of CFCSA, AOPSI, and service standards within Indigenous Child & Family Service Agencies.
- Experience with accreditation, quality assurance, and service evaluation processes.
- Skilled at developing training, providing supervision, and mentoring staff across disciplines.
- Proven ability to analyze data, interpret feedback, and implement service improvements.
- Deep respect for Indigenous teachings, traditions, and culturally safe service delivery.
- Cultural humility and respect for Sḵwx̱wú7mesh values, sovereignty, and self-determination.
Why Work With Us
- Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging)
- Professional Growth – We invest in our people with training, mentorship, and career development
- Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh(guiding through teachings), wenáxws (respect) and inclusivity.
As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.
Salary: $94,000 - $141,000
Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.
Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.
Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose
*Please note selected candidates will be required to complete background checks. If you have concerns regarding any incidents that will be reported on your Criminal Record Check, please let us know in advance to ensure we can work together on a plan that works for the nation and you as the applicant*
About SQUAMISH NATION
THE NATION TODAY The Squamish Nation is a vibrant and dynamic Coast Salish Nation, with a strong culture, rich history and bright future.
The Squamish Nation has existed and prospered within our traditional territory since time immemorial. We are Coast Salish people. Our language is the Squamish language. Our society is, and always has been, organized and sophisticated, with complex laws and rules governing all forms of social relations, economic rights and relations with other First Nations. We have never ceded or surrendered title to our lands, rights to our resources or the power to make decisions within our territory.
The modern era of Skwxwú7mesh Úxwumixw was declared on July 23, 1923 through the “Prayer of Amalgamation.” This was the result of eight years of discussion, planning and a legal agreement signed by the 16 Skwxwú7mesh Chiefs. This document was the instrument to declare that the traditional governance of Skwxwú7mesh Úxwumixw, our People and lands, is still in place. The hard working Squamish Nation people of the time laid the groundwork for the growth and development of the society we enjoy today.
The Skwxwú7mesh stelmexw (Squamish People) continue to reside in the area now described as the lower Mainland of British Columbia. The largest proportion of Squamish Nation members reside on several urban reserves in the city of Vancouver, North and West Vancouver and the municipality of Squamish, B.C.
The Nation’s population is scattered among nine communities stretching from North Vancouver to the northern area of Howe Sound. Over 60% of the more than 3,600 Squamish Nation members live on-reserve and membership is determined by guidelines set out in the Squamish Nation Membership Code.
ECONOMIC ACTIVITY The Squamish Nation is a leader in the field of First Nations economic development. The Squamish Nation’s sources of revenue are taxation, leases and Squamish-owned businesses, such as:
Mosquito Creek Marina Lynnwood Marina North Vancouver Smoke Shop at Mosquito Creek Squamish Valley Gas LP Superstore Gas Bar, North Vancouver Capilano River RV Park, West Vancouver Northwest Squamish Forestry LP The Park Royal Shopping Centre, International Plaza, and Greater Vancouver Storage Sewage Plant, are a few examples of existing tenants on Squamish Nation lands.
In addition to revenue generated from existing leases and businesses, the Squamish Nation plans to develop various parcels of lands, including proposed developments at Seymour, Capilano, Kitsilano, Chekwelp and Stawamus. Proceeds from new developments will support ongoing programs and services for Squamish Nation membership, as well as acquire new lands, provide infrastructure, and provide finance options for member housing.
TREATY NEGOTIATIONS From the time of the arrival of the first Europeans in the Lower Mainland area, the Squamish Nation has asserted our right to the land and resources in the territories that we have inhabited for thousands of years.
The Squamish Nation is seeking a resolution for the long outstanding claim to our traditional territories. Squamish Nation’s Statement of Intent to negotiate was accepted by the British Columbia Treaty Commission December, 1993. This is the first of six stages of the British Columbia Treaty Commission’s process. Presently, Squamish Nation is in the third stage of the process.