Guest Services Representative

Job description

Ensure that all St. Eugene Golf Resort & Casino customers receive excellent service by greeting them and addressing any questions, comments, or concerns. This position is responsible for essential office functions, including answering customer inquiries with respect and courtesy and directing calls to the appropriate personnel and departments. It also involves making various promotional announcements using a public address system and accurately processing Players Card (Encore) applications, and promptly entering Player’s Card information into the computer. Additionally, it includes processing and paying out lottery transactions. This role is part of the reception team, which entails handling shipping and receiving packages and performing any other duties Management assigns.

Responsibilities

• Exhibit a strong commitment to guest focus by aiming for exceptional guest satisfaction and being helpful and friendly.
• Exceptional written and verbal communication skills and a friendly and enthusiastic personality.
• Assisting Management with customer correspondence.
• Ability to accurately handle and balance cash or monetary transactions.
• Analyze problems systematically, organize information, and identify key factors and causes to generate solutions.
• Exhibit a positive attitude, initiative, adaptability, and flexibility.
• Ability to build and sustain collaborative relationships with others, helping to define and pursue team goals.
• Conflict resolution skills, with the ability to address customer issues professionally, courteously, and understanding, even in challenging situations.
• Knowledge of Microsoft Office computer applications.
• Prepare written reports regarding incidents or discrepancies, ensuring all information obtained is handled with utmost confidentiality.
• Sales and merchandising of various items.
• Make sure policies and procedures are followed for jackpot and promotion winners.
• Promote the offers at St. Eugene Golf, Resort & Casino, and the surrounding area.
• Use the public address system to announce promotions and events.

Qualifications
Candidates must have Grade 12 or an acceptable combination of related experience, education, and/or training. The successful candidate will have experience providing excellent customer service in person and over the telephone and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess data entry experience. Candidates must be 19 years of age to work in the Casino.