Job Description

Position:

Casino Manager

Reports To:

Director of Table Games

OUR COMPANY

Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!

At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

The Casino Manager supports Parq Casino’s mission of providing outstanding service by being friendly, outgoing and approachable to external customers of the casino and to our Associates and providing a superior level of service at all times. The Casino Manager’s main responsibility is to manage all gaming and non-gaming casino site activities, in accordance with BCLC and Parq Casino standards, policies and procedures; to ensure cash handling and financial reporting procedures are in compliance with FINTRAC, BCLC and Parq Casino.

WHY WORK AT PARQ

• Extended Health and Dental Benefits
• RSP/RRSP Matching
• Employee and Family Assistance Program
• Tuition Reimbursement
• 20% off at Parq Food & Beverage Outlets
• Discounted rates at local businesses within the community
• Volunteer opportunities
• Employee Recognition Program
• Opportunities for growth and development
• Companywide events
• Refer a Friend Program

DUTIES AND RESPONSIBILITIES

• Maintain a constant and vigilant presence on the casino floor
• Assumes responsibility in the absence of the Executive Team and supervises and delegates tasks to all departments on the casino floor
• Demonstrate knowledge of and manage all gaming and non-gaming casino site activities, in accordance with BCLC and Parq Vancouver standards, policies and procedures
• Ensure that the company's assets and integrity are protected at all times
• Ensure cash handling and financial reporting procedures (AML) are in compliance with FINTRAC, BCLC and Parq Vancouver standards, policies and procedures
• Manage entire staff and staffing issues
• Focus on key drivers of employee engagement and guest satisfaction
• Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience
• Oversee and direct daily operations during designated shift, strictly adhering to established standards, policies and procedures, and the collective agreement
• Identify and communicate operational issues, and develop workable solutions in collaboration with fellow members of the Management and/or Executive Team
• Ensure Company customer service and integrity standards for all Associates are consistently followed and upheld
• Through delegation, direction and leadership, ensure that a high standard of game security, efficiency and customer service is maintained at all levels at all times
• Monitor the operations of all games and activities on the floor and report irregularities and/or suspicious activity accordingly
• Take an active and lead role in employee performance reviews and disciplinary issues
• Act as an effective representative of the Executive Team in all interactions with other departments of the Casino
• Sign and verify Slot Jackpot Cheques exceeding $10,000
• Verify player tracking results and sign verified win cheques
• Verify and sign Convenience Cheques
• When required provide cage verifications for large cash transactions
• Resolve all disputes with customers where the customer wants to escalate and speak with a Manager
• Other duties and projects as assigned

QUALIFICATIONS AND EXPERIENCE

• Must have over 5 years of casino gaming experience
• Casino Shift Manager experience is required; must have a minimum of 2 years
• Excellent communication skills, both written and verbal
• Strong leadership qualities with a high ability for conflict resolution, effective decision making and directing staff diplomatically
• Must have an understanding of key drivers of revenue growth, profitability and quality performance
• Demonstrated excellent customer relations
• Demonstrated ability to perform effectively in a team environment.
• Extensive overall gaming and operations knowledge in order to provide effective guidance and direction to Casino associates and managers
• Solid understanding of all games offered in the casino, as well as hospitality practices
• Flexible work schedule to accommodate needs of casino environment
• Immediate, creative and on-the-job problem solving skills. (the ability to define problems/issues, collect data (both empirical and anecdotal,) establish facts and draw solid conclusions
• Excellent computer skills with knowledge of MS Office, Windows and external gaming management systems (e.g. CMS, IVS, iTrak)
• Must be able to work a flexible schedule to include nights, weekends and holidays

CERTIFICATES AND/OR LICENSES REQUIREMENTS

• Ability to obtain a valid GPEB registration
• Ability to complete all BCLC required trainings
• Serving it Right Certification

PHYSICAL REQUIREMENTS

• Able to lift, handle, and transport materials that are over 20lbs
• Required to sit, stand and walk during working hours

At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.

We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations*.*