Job Number:

J0326-0748

Job Type:

Casual

Employee Group:

Union Local CUPE 30

Job Category:

Customer Service

Open Positions:

1

Date Posted:

March 24, 2026

Closing Date:

April 7, 2026

Salary:

$30.67 - $33.68/Hour

Position Summary

Reporting to the Revenue Services Coordinator, this position is responsible for processing all cash receipts received at City Hall along with utility and tax inquiries, account reconciliation, and ensuring revenue and GST are recorded properly. This position also provides reception for the front counter at City Hall and possible backup for accounts payable, utilities, taxes and accounts receivable. This position also records and reviews cash receipts for the Library and other City locations. This position requires having open availability and being available with short notice.

Responsibilities

Include, but are not limited to:

• Processing all revenue received over the counter, by mail, night deposit box, or collected by other locations, e.g., CPS, PPW, DCC, Pool, Transfer Station, Museum and Library.
• Balancing the daily cash receipts and preparing bank deposits for revenue collected at City Hall and other areas of the City.
• Providing excellent customer service, answering customer queries received at the counter or over the phone regarding utility or tax accounts and other general information.
• Completion of tax certificates by request.
• Processing customer requests for water turn on/off and meter installations.
• Following up on overdue utility accounts and processing water disconnection work orders for non-payment.
• Sorting and filing all supporting documentation.
• Assisting other team members in reconciling accounts.

Qualifications

The successful candidate will have a minimum of 1 year related experience dealing with customers, cash handling, multi-tasking, and account reconciling. Completion of basic entry level accounting courses is required. The ideal candidate will be team-orientated and possess exceptional interpersonal and customer relations skills. The ability to communicate (both verbally and in writing) effectively in a positive and courteous manner is essential. The incumbent must work with a high degree of accuracy in a fast-paced environment. Proficient computer skills with Microsoft Office Suite are required, especially with Excel and Word. Previous experience with Adobe/Foxit, Great Plains/Diamond, and Intelli Point of Sale is essential for this role.

This position is within the scope of C.U.P.E. Local 30, and as such, you will be required to adhere to the articles contained within the Collective Agreement.

Hours of Work: Monday to Friday; varying daytime shifts.
This position is Casual in nature; therefore, the number of hours of work per week cannot be forecasted.

We believe in supporting our employees both professionally and personally. In addition to a positive and collaborative work environment, we offer the following:

• Competitive wages
• Training/education and professional development opportunities
• 50% discount for you and your family to applicable City facilities

Fort Saskatchewan, home to nearly 30,000 people, is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta District 11, just 15 minutes northeast of Edmonton. The City of Fort Saskatchewan proudly manages recreation, culture and historic amenities including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic 1875 - 1885 NWMP Fort Representation in the heart of downtown. Located on the banks of the North Saskatchewan River, Fort Saskatchewan boasts more than 80 km of paved trails along with many natural areas for residents to explore. As a City, we believe in diversity and inclusion and are working toward creating a city where all residents are respected and have a sense of belonging.

The City of Fort Saskatchewan thanks all applicants for their interest and advises those applicants under consideration will be contacted.

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