About the role
Position Requirements:
- Must be available to work a minimum of 26 hours per week.
- Reliable and consistent transportation is required, as shift times may fall outside standard public transit hours. Candidates are responsible for ensuring they can commute to and from the work location on time.
- Applicants must have full availability, including early morning and late-night shifts. Shift times may range from 4:00 AM to 2:00 AM, depending on operational needs.
Job Summary
Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
- Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
- Assist with their personal needs and lifting bags at least 50 lbs.
- Inspect and verify passenger documentation
- Direct passengers through Customs, Immigration, and Quarantine
Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time
- Able to greet and assist all customers in a prompt, friendly, and courteous manner.
- Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.
- Must possess good communication skills and a friendly, outgoing personality.
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
- Must be available to work a minimum of 26 hours per week
- Must have access to a personal vehicle for early morning shifts or late evening shifts outside of public transit hours.
#INDGATCA
About GAT Airline Ground Support
GAT Airline Ground Support earns our customers' preference by choosing team members who have a high degree of personal character. With a team of airport operations professionals who are committed to achieving outstanding performance, it's just as important to us HOW we get the job done. If you value character, we are the team for you whether as your business partner or your employer!
With a focus on delivering unsurpassed airline and passenger experience, GAT Airline Ground Support’s capable team of more than 4,000 team members and servicing 68 locations throughout the U.S. and Canada through the GAT family of companies: GAT, Strategic Aviation, and Sky Cafe
From landing to lift-off, GAT Airline Ground Support specializes in high touch, high technology ground handling, aircraft catering, cargo handling and warehousing, and a host of other transportation related services. Our strong tradition of a relentless focus on safety and a team atmosphere is supported by technology and performance-based execution.
During several years of explosive growth, we have secured the talent, tools, and financial resources needed to fuel the future and meet the needs our our airline business partners.
About the role
Position Requirements:
- Must be available to work a minimum of 26 hours per week.
- Reliable and consistent transportation is required, as shift times may fall outside standard public transit hours. Candidates are responsible for ensuring they can commute to and from the work location on time.
- Applicants must have full availability, including early morning and late-night shifts. Shift times may range from 4:00 AM to 2:00 AM, depending on operational needs.
Job Summary
Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
- Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
- Assist with their personal needs and lifting bags at least 50 lbs.
- Inspect and verify passenger documentation
- Direct passengers through Customs, Immigration, and Quarantine
Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time
- Able to greet and assist all customers in a prompt, friendly, and courteous manner.
- Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.
- Must possess good communication skills and a friendly, outgoing personality.
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
- Must be available to work a minimum of 26 hours per week
- Must have access to a personal vehicle for early morning shifts or late evening shifts outside of public transit hours.
#INDGATCA
About GAT Airline Ground Support
GAT Airline Ground Support earns our customers' preference by choosing team members who have a high degree of personal character. With a team of airport operations professionals who are committed to achieving outstanding performance, it's just as important to us HOW we get the job done. If you value character, we are the team for you whether as your business partner or your employer!
With a focus on delivering unsurpassed airline and passenger experience, GAT Airline Ground Support’s capable team of more than 4,000 team members and servicing 68 locations throughout the U.S. and Canada through the GAT family of companies: GAT, Strategic Aviation, and Sky Cafe
From landing to lift-off, GAT Airline Ground Support specializes in high touch, high technology ground handling, aircraft catering, cargo handling and warehousing, and a host of other transportation related services. Our strong tradition of a relentless focus on safety and a team atmosphere is supported by technology and performance-based execution.
During several years of explosive growth, we have secured the talent, tools, and financial resources needed to fuel the future and meet the needs our our airline business partners.