Who you are

• Masters or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field
• 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement
• 3+ years of experience with creating customer facing content such as training material, success plans, playbooks, workflows
• Hands on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, or other quantum computing SDK
• Working knowledge of Jupyter Notebook, Google Colab, or similar platforms
• Strong understanding of key concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability
• Exceptional technical and executive presentation skills, with the ability to influence and inspire audiences ranging from researchers and end-users to C-suite executives, all with varying levels of quantum knowledge
• Proven ability to teach complex topics to diverse audiences, tailoring curricula to customer needs, including large lectures, smaller study sessions, and one-on-one mentoring
• Demonstrated success in working collaboratively within a team environment
• In-depth knowledge of the strengths and weaknesses of various quantum computing hardware platforms, with a solid understanding of quantum hardware-software dependencies
• Demonstrated experience in quantum information science
• Familiarity with subscription-based and renewal business models
• Experience in creating business strategies, guidelines, and objectives, and implementing them with data-driven reports

What the job involves

• We are looking for a Customer Success Director to join a dynamic, cross-functional team dedicated to driving IonQ’s mission of delivering exceptional experiences for our customers
• In this role, you will play a key part in ensuring customers unlock the full value of our platform
• You will onboard and develop new users of IonQ’s quantum computers by aligning our offerings with their priorities
• You’ll guide them in gaining an understanding of the world’s leading quantum solutions
• You will support our customers
• Collaborate directly with global clients who are defining and solving real-world challenges using IonQ's trapped-ion quantum computers
• Understand customer technical needs and remove barriers to product adoption, enhance customer loyalty and retention, and boost satisfaction, while actively minimizing churn
• Expand IonQ’s user base by identifying real-world challenges for industry customers and creating workshops, challenges, and curricula that empower them to learn and apply quantum computing to drive value for their businesses
• Define new service offerings based on customer feedback and IonQ’s strategic business goals. Drive the successful execution and operation of these offerings
• Gain a deep understanding of our hardware and software capabilities to assist customers in optimizing performance
• Represent IonQ on standards bodies, government committees, quantum working groups, industry panels, and other relevant forums as needed
• Collaborate with Product Management, Product Marketing, Sales, and Engineering teams to provide valuable customer insights on product functionality, documentation, and educational materials
• Leverage Project/Program management skills to oversee multiple, interconnected projects and initiatives, aligning them with strategic organizational goals